Niall Madhoo

Hi @thirdmind,

Thanks for providing further details.

I noticed in your System Status Report that you have several outdated plugins, including Facebook for WooCommerce (2.3.2, whereas the latest is currently 2.3.5). Could you please back up and update your software per these instructions, as there may be an update that might fix the issue you are having?

If that does not fix the issue, please could you ensure that you are only syncing physical products, as Facebook’s Commerce Policy prohibits selling non-physical products on Facebook. Facebook support may not have mentioned that, as it is an issue that needs to be resolved on the WooCommerce side.

Please let us know if that fixes the issue or if you need further help!

Hi @cleggerama,

Thanks for reaching out to us. I am sorry to hear you are having trouble with Stripe and WooCommerce Subscriptions.

Per the forum policies, we handle support for premium plugins like WooCommerce Subscriptions on our own platform. We may also need to ask for sensitive information about your Stripe set up, which we would not ask you for share on this public forum.

For these reasons, please contact us at WooCommerce.com > My Account > Support.
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Also, please include a link to this forum thread, so that we can keep track of what’s already been done.
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We will be able to help you further there.

Hi @triskell,

Thanks for reaching out to us. I am sorry to hear you are having trouble getting your site’s plugins to work correctly.

Undefined index: verify_cf7 in /srv/www/launet.net/www/wp-content/plugins/zero-spam/integrations/contact-form-7/contact-form-7.php on line 113

This error is related to the WordPress Zero Spam plugin’s integration with the Contact Form 7 plugin.

I recommend disabling the Zero Spam plugin to see if that fixes the error. If that does fix the error, please reach out to the Zero Spam plugin’s developers and support community for further help at: https://www.ads-software.com/support/plugin/zero-spam/

Fatal error: Allowed memory size of 100663296 bytes exhausted (tried to allocate 614400 bytes) in /srv/www/launet.net/www/wp-content/plugins/fusion-builder/inc/class-fusion-builder.php on line 1206

This error indicates an out-of-memory caused by the Fusion Page Builder.

You may be able to fix the error by increasing the WordPress Memory Limit. I recommending following these instructions that explains a bit more about the error and how to fix it: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

If that does not fix the error, I recommend asking for further help on the Fusion Page Builder plugin support forum here: https://www.ads-software.com/support/plugin/fusion/

@abonosir thanks for the screenshot and for letting me know you are still seeing the same error.

Based on the information you have provided so far, I suspect the issue may be caused by a conflict with your theme or with another plugin.
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The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`

The free version of UpdraftPlus should allow you to move your site: https://www.ads-software.com/plugins/updraftplus/.

It’s not as simple to use for moving your site as the other plugins, but the free version allows exporting to Dropbox, Google Drive, FTP, S3, Rackspace, and Email. It may generate the backup files on your server before transferring them, however.

Once you have the backup, you can restore it on your client’s server using the same plugin.

You’re welcome!

If you’re interested, we have a list of recommended WordPress hosts here: https://www.ads-software.com/hosting/. I’ve even found members of their support team helping out here on the forums when I tag their hosting company’s name (e.g., SiteGround).

You’re welcome, Paddy!

You’re welcome!

Hello @hormem,

Have you tried disabling the security plugin you mentioned in https://www.ads-software.com/support/topic/heavy-and-slow-site-security-blocks-remote-ip-for-support/?

It’s possible that the plugin has blocked access to certain locations, such as India where the KartPul theme’s developers are located (https://www.templatemela.com/).

If disabling the plugin doesn’t work, please try contacting your web host to troubleshoot this issue further. Your hosts have firewalls that may also have blocked access to certain IP addresses that may not allow the developer’s to access your site.

You’re welcome! Hope it helps!

To clarify, you should only need to use one of those plugins. Either one should work.

Hello @the_managuer,

Gilles, hope you’re safe and well too! Did you make a full site backup before emptying files from the database?

I think this issue may be related to WordFence rather than the database. You said:

After I disabled wordfence as I have put the 2-step authentication, nothing works, can’t access the blog

I recommend asking for help at https://www.ads-software.com/support/plugin/wordfence/ so the WordFence developers and support community can help you further with this.

Hello @paddy-landau,

Is https://www.richardthegardener.co.uk/ hosted with the same web host as the other sites? Some web hosts disable the auto-update feature, which could be why it isn’t working.

You can follow this support article, which explains how to configure updates: https://www.ads-software.com/support/article/configuring-automatic-background-updates/#plugin-theme-updates-via-filter

You can also try using a plugin to control the updates, such as Easy Updates Manager: https://www.ads-software.com/plugins/stops-core-theme-and-plugin-updates/

Hello again @60secondz,

My web browser’s developer tools show that there are JavaScript errors on the page:

That seems to be the code for the asterisk windows you mentioned. Do you know what plugin you used to create this feature?

One option to fix this is to try deleting the cache from WP Fastest Cache then disabling all its features.

When I was troubleshooting this issue, I also noticed that the images are not displaying on https://graphic-design.com/2017/01/17/graphic-novel-the-private-beach-of-sexy-and-cynical-trudy-honeyvan/ or https://graphic-design.com/wp-content/uploads/graphic-design.com/design-bookshelf/graphic_novels/Private_Beach/index.html:

It seems like the images are not on the server or at the correct URL, as they give a 404 not found error: https://www.graphic-design.com/design-bookshelf/graphic_novels/Private_Beach/thumbnails/1.jpg.

You’re welcome!

Hello @60secondz,

All of your sites content, such as posts, is stored in the WordPress database.

The “Delete” feature prevents you from accidentally erasing posts permanently. They go into the “Trash” instead. That way, you can delete them permanently or restore them if necessary.

To empty the “Trash”, which will delete the relevant database entries, please visit the Posts > All Posts and Pages > All Pages sections in your WordPress Admin dashboard. Then select Trash:

Once on the Trash section, select the Empty Trash button and all the posts/pages stored there will be deleted permanently.

Please note that WordPress may also be saving revisions of your pages/posts, which will also increase the database size. There might be other content types stored in the database that aren’t used anymore, like orphaned post meta that are no longer attached to any post.

You can follow this guide, which explains how to clean up your WordPress site: https://www.dreamhost.com/blog/guide-clean-your-wordpress-website/.

Please make sure you have a full site backup for before attempting anything like this: https://www.ads-software.com/support/article/wordpress-backups/.

If you site is still sluggish after cleaning, you’ll need better hosting, preferably a managed WordPress hosting plan that’s optimized to get the best performance out of WordPress. However, judging by this front-end performance test, your site is already optimized and loads quickly: https://gtmetrix.com/reports/graphic-design.com/iF8sNi2f. I recommend contacting your web host to help you further troubleshoot why the back-end is so slow: https://portal.hostgator.com/login.