noelie33

Hi,

Thanks for the reply. I will contact their support.

Have a nice day

Hi,

Thanks for your reply. I will ask Elementor support team then.

Have a great day,

Noelie

Hi,

Thank you for your quick reply.

I’ve ask them and they told me this : “I can’t make direct changes to your server or database. You can start by implementing the mysql_reconnect command before your queries to see if that resolves the issue. If the problem persists, it would be best to check the server logs for any signs of memory shortages or unexpected restarts. If you’re unsure how to proceed, you might need to consult with a developer who can take a closer look at your specific setup.”…

I don’t know how to implement the mysql_reconnect command. Can you please help me ?

(meanwhile I’ve check the server database and there are no issue with memory of anything)

Thanks for your patience,

Noelie MANCON

• This reply was modified 9 months, 1 week ago by noelie33.