nokafor

Wow, thank you so much for your incredible feedback! ?? We’re beyond thrilled to hear how TrustPulse has been a game-changer for your business, especially during your annual campaign. It’s wonderful to know the setup, features, and support met your expectations—and we’re excited to see the impact it’s had on your sales! Your kind words motivate us to keep improving and delivering value. If there’s anything else you need, we’re always here for you. ??

Thank you so much for sharing your experience! ?? We’re thrilled to hear that you found TrustPulse easy to use and that our support team was there for you when it mattered most. We know how crucial times like Black Friday can be, and it’s wonderful to know we could help. Your recommendation means a lot to us, and we’re here anytime you need support!

Thank you so much for your kind words, @codyhume ! ??
Your recommendation means a lot to us, and we’re always here to help whenever you need. Thanks for being a valued part of the TrustPulse family! ??

Hello @robitai
Thank you so much for your feedback! ?? We’re thrilled to hear about your successful year with TrustPulse. Your kind words about our functionality and customer service mean a lot to us. We’re here whenever you need us! ??

Hello @oluwaseunro

Thank you so much for your kind words! ?? We’re thrilled to hear that the setup was easy and our support team was able to help quickly. Your recommendation means the world to us! If you ever need anything else, we’re always here to assist. ??

Thank you for your feedback! ??
We’re happy to hear that our customer service was helpful.
We’re always here if you need anything. Thanks for being part of the TrustPulse family! ??

Thank you so much for your wonderful feedback! ??
We’re delighted to hear that our support team was able to assist you quickly and that you found the setup process easy. Your experience means everything to us, and we’re always here to help if you need anything else.
Thanks again for being a part of the TrustPulse family! ??

Thank you so much for your kind words! ??
We’re thrilled to hear that TrustPulse is helping increase your sales and working seamlessly with WooCommerce. Your success is our top priority, and we’re so grateful to have you as part of the TrustPulse community. If you ever need anything, we’re always here to help! ??

Hi @iamediaworks ,

Thank you for your feedback.

We apologize for the confusion and frustration you’ve experienced. We understand the importance of clear communication and regret that the information regarding the WooCommerce integration and the Pro plan requirement was not clearly stated.

Please, be rest assured that we are taking steps to update relevant pages and documentation to prevent similar issues in the future.

Your refund request is being processed, and we appreciate your patience and understanding during this time.

If you have any further questions or concerns, please feel free to reach out.

Hello @iamediaworks,

Thank you for your response.

TrustPulse made the decision to offer our WooCommerce integration feature to users on our Pro plan and above, So, as long as you remained on your existing plan no changes to features would have affected you.

However, from the description of your situation, you have since made an upgrade action to a plan other than the Pro plan or others above it, so access to the WooCommerce integration is no longer available. We apologize for any inconvenience this may cause, and we’re here to assist you in making the best decision for your needs.

This change is the reason you’re currently unable to select WooCommerce under your Capture Activity settings and are receiving the message about missing webhooks.

If you’d like to regain access to the WooCommerce integration, you’ll want to upgrade to at least the Pro plan.

Does that help? Can I assist with any other questions or concerns?

Thank you!

Hello @iamediaworks,

Thank you for reaching out.

Could you please clarify if you are a paid or free customer of TrustPulse? This information will help us better understand and resolve the issue you’re experiencing with the WooCommerce integration.

I am looking forward to your response.

Hello @pbsbluejay,

We’re thrilled to hear you had a great experience! If you have any further questions about TrustPulse, I’m here to help.

Thank you for choosing us!

Thank you for taking the time to share your experience!

We’re delighted to hear that our Support team was able to swiftly assist you with the webhook issue between Trustpulse and Woocommerce.

Your recommendation means a lot to us, and we’re grateful for the opportunity to help.

If you have any further questions or concerns, please don’t hesitate to reach out. We’re always here to assist you!

Hello Joshua,

Thank you for contacting us.

For a workaround, could you proceed with the previous version of the TrustPulse plugin?

To do this:

• Go to the link: https://www.ads-software.com/plugins/trustpulse-api/advanced/
• Scroll down to select and download Version 1.1.1 from the list of plugin versions.
• Proceed to install it on your website.

We are aware of the issue with the latest TrustPulse API update and we are working on a fix for it.

We still implore for some more patience, and we are deeply sorry for the disruption this has caused to your business.

Let me know if this was helpful.

Hello there,

Thank you for reaching out.

TrustPulse requires a credit card to register because our billing process is based on the number of unique visitor sessions generated on your site. If an account exceeds the unique visitor sessions available in our free plan, that account is automatically upgraded to the paid plan that matches the unique visitor sessions used. 

However, we do offer a 14-day free trial and a 14-day money-back guarantee.

I promise that if you use TrustPulse enough during your 14-day free trial to trigger an upgrade payment, then decide you don’t want to keep using TrustPulse, you can cancel your account…risk-free and hassle-free…and I’ll refund that upgrade payment.

Again, that’s anytime during your 14-day free trial, you can cancel your account and receive a 100% refund of any upgrade payments triggered.

Let me know if this helped.