Novalnet AG

Hello @rrrrragazzo,

thank you for your question.
Our developers have tried to analize the described problem but unfortunately could not reproduce it in our demo shop.
Please tell us the concerned staging site with FTP details and also the shop access details through our mail id, [email protected].
Afterwards we will continue analyzing and find a solution for your problem.

Best regards,
Novalnet Technik-Team

Hello @adrian2k7 ,

Thanks again for your valuable feedback!
This issue has been resolved in the newly released 11.3.3 Novalnet payment plugin. If you have further questions related to this topic, please do not hesitate to contact us directly at +49 89 9230683-20.

Best regards,
Novalnet Team

Hello @adrian2k7 ,

Thanks for your feedback, it’s truly appreciated. We’ve informed our development team about this topic and will keep you on the loop regarding future updates.

Best regards,
Novalnet Team

Hi Michael,

Thanks for your message and the further details! Truly appreciated. We are reviewing this topic and will keep you updated on the further progress.

Kind regards,
Novalnet Team

Lieber Herr Müller,

bitte installieren Sie immer unsere Plugin-Updates und nutzen Sie die neueste Novalnet-Plugin-Version. Dies ist aktuell Version 11.3.0. Bitte führen Sie das Update direkt in Ihrem WordPress durch.

Sehr gern stehen wir stehen Ihnen für alle weiteren Fragen zur Verfügung.

Bitte wenden Sie sich hierzu direkt an unseren Kunden-Support unter [email protected].

Ihr Novalnet Support Team

Dear @irm89, dear Mr. Ivo Ralf Müller,

The Novalnet payment plugin is only supporting Woocommerce 3.5.7.
It is not recommended to use with woocommerce 3.6.X
That’s why our company is waiting with the update.

I don’t know where you got this information from, because at the time you posted this, our plugin already supported WooCommerce 3.6.5. In the meantime, we have also released another update and today the plugin supports WooCommerce 3.7.0.

If you have any difficulties please contact us at [email protected] and we will be happy to assist you.

Novalnet Support Team

• This reply was modified 5 years, 6 months ago by Novalnet AG.

Sehr geehrter IRM,

Wir bedauern es, dass bei Ihnen dieses Problem auftritt.
K?nnten Sie uns bitte mitteilen um welchen H?ndler es sich hierbei handelt.
Wir würden das Problem sehr gern mit Ihnen direkt kl?ren.
Bitte wenden Sie sich hierzu direkt an unseren Novalnet-Support unter [email protected]

Wir stehen Ihnen sehr gern für alle weiteren Fragen zur Verfügung.

Ihr Novalnet Support Team

Thanks for your post.

Novalnet payment plug-in does not support the Novalnet invoicing system by default. So, we request you to send API call to Novalnet system to generate invoice.

If you need any technical support, please contact our technical team at [email protected]

Hello,

Thank you for your Notification, we have gone through deprecated functions and fixed $(…).live issue in Novalnet latest payment module.

Thanks

Hello,

To get login credentials or any registration form, you can contact our sales team. You can reach them:
Phone: +49(0)899230683-20
E-Mail: [email protected]

Thanks

It is fixed.

In this case, talk to our sales team. You can reach them:
Phone:+49(0)899230683-20
E-Mail: [email protected]

Yes this is no problem.

Dear andreaspohl75,
Thanks for your review as it helps us to keep improving our services.
We’ve evaluated your constructive comments and refer to the response below.
Our products and services are designed for companies which are in compliance with Novalnet policies (e.g. list of excluded business categories, list of prohibited countries etc).
Therefore, our Sales team collects relevant information before dispensing our payment modules to potential customers. This process is defined to identify those businesses that are not in line with our acceptance policies to avoid losing time and resources to both parties.
Thank you for understanding.
Novalnet AG

Thank you for the post. We have updated the plugin. We will upload the plugin in the repository soon.