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Forum: Plugins
In reply to: [WooCommerce] Strange emails in my WC accounts

Thread Starter npu2021
(@npu2021)

9 months, 3 weeks ago

Hi carolm29,

A BIG THANKS for taking the time to help me, this is super kind of you!

I will contact my host now that I have your reply which reassures me.

I wish you all the best ??

Fanny

Forum: Plugins
In reply to: [WooCommerce] Strange emails in my WC accounts
Thread Starter npu2021
(@npu2021)

9 months, 3 weeks ago
Hi Ckadenge,

Many thanks for your reply and very sorry for my late one. It is a hectic period.

I am not a developer at all, however I did not find any private info in the report. So here is it below.

Many thanks for your invaluable help!

Fanny
```
` WordPress Environment

WordPress address (URL): https://nibs-plus-ultra.com
Site address (URL): https://nibs-plus-ultra.com
WC Version: 8.5.2
REST API Version: ? 8.5.2
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: – Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 512 MB
PHP Time Limit: 3000
PHP Max Input Vars: 250000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.16-MariaDB
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.5.2
WC Database Prefix: wpc5_
Total Database Size: 822.83MB
Database Data Size: 768.19MB
Database Index Size: 54.64MB
wpc5_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
wpc5_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpc5_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpc5_woocommerce_order_items: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wpc5_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.83MB + Engine InnoDB
wpc5_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpc5_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpc5_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpc5_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpc5_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_actionscheduler_actions: Data: 1.02MB + Index: 5.34MB + Engine InnoDB
wpc5_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_actionscheduler_logs: Data: 2.02MB + Index: 2.03MB + Engine InnoDB
wpc5_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_berocket_termmeta: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpc5_braapf_product_stock_status_parent: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wpc5_braapf_product_variation_attributes: Data: 0.14MB + Index: 0.28MB + Engine InnoDB
wpc5_braapf_term_taxonomy_hierarchical: Data: 0.08MB + Index: 0.19MB + Engine InnoDB
wpc5_braapf_variable_attributes: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wpc5_bw_pricing_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpc5_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpc5_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_commentmeta: Data: 0.22MB + Index: 0.23MB + Engine InnoDB
wpc5_comments: Data: 1.52MB + Index: 0.72MB + Engine InnoDB
wpc5_cr_local_forms: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
wpc5_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wpc5_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpc5_e_submissions: Data: 0.11MB + Index: 0.27MB + Engine InnoDB
wpc5_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpc5_e_submissions_values: Data: 0.19MB + Index: 0.09MB + Engine InnoDB
wpc5_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpc5_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpc5_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_litespeed_img_optm: Data: 2.52MB + Index: 0.78MB + Engine InnoDB
wpc5_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpc5_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_options: Data: 9.02MB + Index: 1.22MB + Engine InnoDB
wpc5_postmeta: Data: 530.20MB + Index: 22.33MB + Engine InnoDB
wpc5_posts: Data: 199.42MB + Index: 6.81MB + Engine InnoDB
wpc5_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_termmeta: Data: 1.44MB + Index: 1.69MB + Engine InnoDB
wpc5_terms: Data: 0.28MB + Index: 0.28MB + Engine InnoDB
wpc5_term_relationships: Data: 2.30MB + Index: 1.28MB + Engine InnoDB
wpc5_term_taxonomy: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
wpc5_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpc5_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_usermeta: Data: 1.39MB + Index: 0.81MB + Engine InnoDB
wpc5_users: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wpc5_wc_activecampaign: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpc5_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wpc5_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wpc5_wc_category_lookup: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpc5_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpc5_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpc5_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpc5_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpc5_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpc5_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpc5_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpc5_wc_order_product_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wpc5_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wpc5_wc_order_tax_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpc5_wc_product_attributes_lookup: Data: 0.38MB + Index: 0.28MB + Engine InnoDB
wpc5_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_wc_product_meta_lookup: Data: 0.48MB + Index: 0.72MB + Engine InnoDB
wpc5_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_woocommerce_mywhishlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_wpda_csv_uploads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_wpda_logging: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_wpda_media: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_wpda_menus: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_wpda_project: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_wpda_project_page: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_wpda_project_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_wpda_publisher: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_wpda_table_design: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_wpda_table_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_wpml_mails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpc5_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpc5_yoast_indexable: Data: 6.22MB + Index: 5.20MB + Engine InnoDB
wpc5_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.14MB + Engine InnoDB
wpc5_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpc5_yoast_primary_term: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wpc5_yoast_prominent_words: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpc5_yoast_seo_links: Data: 2.03MB + Index: 0.55MB + Engine InnoDB Post Type Counts

astra-advanced-hook: 2
attachment: 2632
br_filters_group: 10
br_product_filter: 62
cc_product: 1
cookielawinfo: 56
cpt_iconic_wlv: 1
custom_css: 2
custom-css-js: 1
elementor_library: 11
jetpack_migration: 2
nav_menu_item: 113
oembed_cache: 2
page: 231
polylang_mo: 2
post: 2
product: 701
product_variation: 1224
revision: 17180
secupress_log_action: 1000
secupress_log_err404: 1000
seedprod: 1
shop_coupon: 238
shop_order: 323
shop_order_refund: 31
woolinkedvariation: 49
wp_global_styles: 1
wp_navigation: 1
wp_template: 3 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (36)

Polylang Pro: by WP SYNTEX – 3.5.3
ActiveCampaign for WooCommerce: by ActiveCampaign – 2.5.5
ActiveCampaign: by ActiveCampaign – 8.1.14
FiboSearch - AJAX Search for WooCommerce: by L’équipe FiboSearch – 1.27.0
All-in-One WP Migration: by ServMask – 7.79
Astra Pro: by Brainstorm Force – 4.6.3
Astra Hooks: by Brainstorm Force – 1.0.2
Boxtal Connect: by Boxtal – 1.2.21
Cloudflare: by Cloudflare
Inc. – 4.12.4

Connect Polylang for Elementor: by Creame – 2.4.3
CookieYes | GDPR Cookie Consent: by CookieYes – 3.1.8
Customer Reviews for WooCommerce PRO: by CusRev – 1.4.4
Customer Reviews for WooCommerce: by CusRev – 5.38.12
GTM4WP: by Thomas Geiger – 1.19.1
Elementor Pro: by Elementor.com – 3.19.0
Elementor: by Elementor.com – 3.19.0
Facebook for WooCommerce: by Facebook – 3.1.9
Health Check & Troubleshooting: by La communauté WordPress – 1.7.0
Imagify: by Imagify – Optimiser d’images & conversion WebP – 2.1.3.1
Linked Variation for WooCommerce: by Razon Komar Pal – 1.0.5
Loco Translate: by Tim Whitlock – 2.6.6
Polylang comments merging: by Frédéric Demarle – 0.3-dev
Polylang for WooCommerce: by WP SYNTEX – 1.9.4
Lazy Load - Optimiser les images: by WP Rocket – 2.3.6
SecuPress Free — Sécurité WordPress: by SecuPress – 2.2.5.1
Tidio Chat: by Tidio Ltd. – 6.0.13
Product Feed PRO for WooCommerce: by AdTribes.io – 13.2.4
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.56

WooCommerce AJAX Products Filter: by BeRocket – 3.1.4.6
WooCommerce Products Image Watermark: by BeRocket – 3.0.6.9
WooCommerce: by Automattic – 8.5.2
Yoast SEO: by L’équipe Yoast – 21.9.1
Widgets pour les avis Google: by Trustindex.io – 11.4
WP Super Cache: by Automattic – 1.11.0
YITH WooCommerce Compare Premium: by YITH – 2.34.0
YITH WooCommerce Wishlist Premium: by YITH – 3.29.0 Inactive Plugins (1)

Image Optimizer by Elementor – Compress, Resize and Optimize Images: by Elementor.com – 1.0.2 Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Must Use Plugins (3)

Health Check Troubleshooting Mode: by – 1.9.1
SecuPress COOKIEHASH: by – 2.0
SecuPress Salt Keys: by – 2.0 Settings

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator:
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #5027 - /boutique/
Basket: #11 - /panier/
Checkout: #12 - /commande/
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #115 - /conditions-generales-de-vente/ Theme

Name: Astra Child
Version: 1.0.0
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 4.6.4
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ? Templates

Overrides: astra-child/woocommerce/emails/customer-invoice.php WC Pages Translations

Shop base: ?
Cart: ?
Checkout: ?
My account: ? The shortcode or block is missing for the translations in Fran?ais
English

Terms and conditions: ? Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-06 11:39:08 +01:00
Options: ?
Notes: 197
Onboarding: completed Action Scheduler

Complete: 1,975
Oldest: 2024-01-05 15:03:21 +0100
Newest: 2024-02-05 14:31:01 +0100

Failed: 122
Oldest: 2022-05-04 18:54:23 +0200
Newest: 2024-01-18 14:36:20 +0100

Pending: 3
Oldest: 2024-02-06 04:38:22 +0100
Newest: 2024-02-06 14:31:01 +0100 Status report information

Generated at: 2024-02-05 15:00:27 +01:00
`
```
Forum: Plugins
In reply to: [WooCommerce] Strange emails in my WC accounts

Thread Starter npu2021
(@npu2021)

10 months ago

Hi Zubair,

Many thanks for your reply and help, this is very kind of you.

I am afraid I didn’t mange to paste the report via the link you sent me. I do not understand at all how to proceed. Would you please clarify or let me know how I could do differently?

Thanks a lot,

Fanny

Forum: Everything else WordPress
In reply to: Layout of my WP backend

Thread Starter npu2021
(@npu2021)

12 months ago

MANY THANKS to both of you!

Indeed, it was a plugin issue, which was sorted our finally today as the team sent an update ??

I appreciated a lot your reactivity in quickness in helping me ??

Best regards,

Fanny

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Layout of my backend

Thread Starter npu2021
(@npu2021)

12 months ago

Oh my god, I am so sorry. I thought I asked to the WP forum.

I will address my question to WP forum then.

Please accept my apologies for taking your time, Peter.

Best regards,

Fanny

Forum: Plugins
In reply to: [WooCommerce] Issues with VAT settings

Thread Starter npu2021
(@npu2021)

1 year, 2 months ago

Of course I did it, with great pleasure ??

Thanks again!

Fanny

Forum: Plugins
In reply to: [WooCommerce] Issues with VAT settings

Thread Starter npu2021
(@npu2021)

1 year, 2 months ago

THANKS THANKS THANKS Darla and all the team!

I am so happy ??

Fanny

Forum: Plugins
In reply to: [WooCommerce] Issues with VAT settings

Thread Starter npu2021
(@npu2021)

1 year, 2 months ago

Hi Saif,

IT WOOOOOORKS!! ??

Do not ask me why it suddenly works, but it does. I guess there was a bug after all these changes.

MANY MANY THANKS for your invaluable HELP ??

I would have a last question please. I have two rates: 20% for EU countries and 0% for the rest of the world. I registered all the EU countries with 20% and some of the countries of the rest of the world at 0%. I noticed that when I simulate an order with a shipping country which is not specified in my 0% rate, the price turns from VAT included into VAT excluded, which is great.

Can I conclude that I do not finally need to register all countries of the rest of the world under the 0% rate as WP will consider that all countries except EU ones will have 0% rate? That would save me a lot of work ??

Many thanks for your reply and best regards,

Fanny

Forum: Plugins
In reply to: [WooCommerce] Issues with VAT settings

Thread Starter npu2021
(@npu2021)

1 year, 2 months ago

Hi Saif,

Many thanks for all your endeavors.

I set up everything correctly (on my staging site for security reasons for the moment), your last instructions as well. Here are the screenshots:

https://snipboard.io/DycWwu.jpg

https://snipboard.io/7T2fHK.jpg

https://snipboard.io/kh3gXa.jpg

However, when I simulate an order from a private window of a pen amounting 189€ VAT included and add Switzerland (CH) or Canada (CA) as the shipping address, the price stays VAT included instead of being transformed into price without VAT: https://snipboard.io/pCa60J.jpg

Would you please simulate an order on my staging site and let me know if the VAT disappears at the checkout page? Here is the site: https://0eef-c43fdce3d6b4.wptiger.fr/

Many thanks for your help, I am totally desperate…

Best regards,

Fanny

Forum: Plugins
In reply to: [WooCommerce] Issues with VAT settings

Thread Starter npu2021
(@npu2021)

1 year, 2 months ago

Hi Shameen,

Many thanks for your detailed message!

However, it does not work.

I made tests: when I change the “calculate tax based on” into Customer shipping address (instead of my business address), all prices of the shop are displayed VAT excluded. In addition, when I enter France as the shipping country, the prices stay VAT excluded.

It is a nightmare and I do not know what to do.

Do you think you can have access to my staging site and have a look where the problem comes from? I clarify that all settings are the same you (and the others) advised. I mean except the “calculate tax based on” (which makes my VAT disappears), they have all been corretly set from the right beginning of my site.

Many thanks,

Fanny

Forum: Plugins
In reply to: [WooCommerce] Issues with VAT settings
Thread Starter npu2021
(@npu2021)

1 year, 3 months ago
Hi,

Many thanks for your email.

Indeed?it does not take care of this requirement, for displaying the prices with VAT at your store. My prices must be displayed VAT included.

I know I can clarify “prices with VAT” and this is what I did. And I know that I have to set in the settings “I will display prices with VAT”.

To sum up, here are my requirements:
- prices should be displayed VAT included
- at the checkout, for customers outside EU, price should be displayed without VAT as soon as they enter their country (VAT should disappear and price without VAT should appear)
The issue is: price with VAT stays when a customer outside EU enter his/her country.

I was advised to set “I enter price without VAT” to sort out this. And indeed, it works: at checkout customers outside EU have prices VAT included changing into prices without VAT. BUT I cannot display prices without VAT. I have to enter them TVA included.

Would you please let me know if there is a solution for this?

On her request, I sent to Darla the system status report of my site but I got no feedback. Did you find anything that could help?

Many thanks, I appreciate a lot!

Best regards,

Fanny
Forum: Plugins
In reply to: [Widgets for Google Reviews] Does not recognise my google sheet

Thread Starter npu2021
(@npu2021)

1 year, 3 months ago

Dear Lidia,

A big thanks for your help! It works ??

Best regards,

Fanny

Forum: Plugins
In reply to: [WooCommerce] Issues with VAT settings

Thread Starter npu2021
(@npu2021)

1 year, 3 months ago

Hi Darla,

First, a BIG THANKS for taking the time to write such a detailed reply!

I followed all your instructions and it doesn’t work. I mean the checkout page makes the difference whether it is a customer from EU or outside, however the prices are displayed without tax on the site instead of tax included (despite the fact that I ticked “display prices in the shop including tax).

All prices are entered tax included in my site so for the example I entered price without tax for one product. Please see the product “1911 FRESHWATER JELLYFISH SPECIAL EDITION FOUNTAIN PEN BY SAILOR” (it is 190,83€ without tax and 229€ tax included).

So I add below the System Status Report of my staging site (because I first test everything on my staging). For the Fatal Error Log, I am not sure to identify any, I mean there are a lot of info however nowhere is clarified “Fatal error”, so I guess there is not? Sorry, I am not a developper. Should you need to have access to my staging, I’ll create an admin account for you with pleasure. Just let me know how to do so that I can give you the credentials privately.

Many thanks again for your invaluable help and best regards,

Fanny

PS: should it is important, I clarify that my site is bilingual French/English with Polylang

` WordPress Environment WordPress address (URL): https://d5f1-8eda9858b114.wptiger.fr Site address (URL): https://d5f1-8eda9858b114.wptiger.fr WC Version: 8.0.2 REST API Version: ? 8.0.2 WC Blocks Version: ? 10.6.5 Action Scheduler Version: ? 3.6.1 Log Directory Writable: ? WP Version: 6.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_GB External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 64 MB PHP Time Limit: 30 PHP Max Input Vars: 250000 cURL Version: 7.87.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 5.5.5-10.6.15-MariaDB Max Upload Size: 64 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 8.0.2 WC Database Prefix: wpc5_ Total Database Size: 575.22MB Database Data Size: 535.61MB Database Index Size: 39.61MB wpc5_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wpc5_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpc5_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpc5_woocommerce_order_items: Data: 0.11MB + Index: 0.05MB + Engine InnoDB wpc5_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.55MB + Engine InnoDB wpc5_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpc5_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpc5_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpc5_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpc5_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpc5_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpc5_woocommerce_log: Data: 21.55MB + Index: 1.52MB + Engine InnoDB wpc5_actionscheduler_actions: Data: 1.06MB + Index: 0.13MB + Engine InnoDB wpc5_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_actionscheduler_logs: Data: 1.13MB + Index: 0.06MB + Engine InnoDB wpc5_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_berocket_termmeta: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wpc5_braapf_product_stock_status_parent: Data: 0.09MB + Index: 0.06MB + Engine InnoDB wpc5_braapf_product_variation_attributes: Data: 0.13MB + Index: 0.30MB + Engine InnoDB wpc5_braapf_term_taxonomy_hierarchical: Data: 0.08MB + Index: 0.19MB + Engine InnoDB wpc5_braapf_variable_attributes: Data: 0.06MB + Index: 0.09MB + Engine InnoDB wpc5_bw_pricing_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wpc5_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpc5_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpc5_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpc5_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpc5_commentmeta: Data: 0.11MB + Index: 0.13MB + Engine InnoDB wpc5_comments: Data: 0.48MB + Index: 0.48MB + Engine InnoDB wpc5_cr_local_forms: Data: 0.08MB + Index: 0.02MB + Engine InnoDB wpc5_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB wpc5_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wpc5_e_submissions: Data: 0.11MB + Index: 0.27MB + Engine InnoDB wpc5_e_submissions_actions_log: Data: 0.05MB + Index: 0.11MB + Engine InnoDB wpc5_e_submissions_values: Data: 0.19MB + Index: 0.09MB + Engine InnoDB wpc5_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wpc5_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpc5_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_litespeed_img_optm: Data: 2.52MB + Index: 0.78MB + Engine InnoDB wpc5_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wpc5_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpc5_options: Data: 8.48MB + Index: 0.27MB + Engine InnoDB wpc5_postmeta: Data: 351.63MB + Index: 21.06MB + Engine InnoDB wpc5_posts: Data: 135.42MB + Index: 4.88MB + Engine InnoDB wpc5_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpc5_termmeta: Data: 1.52MB + Index: 1.83MB + Engine InnoDB wpc5_terms: Data: 0.30MB + Index: 0.36MB + Engine InnoDB wpc5_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB wpc5_term_taxonomy: Data: 0.42MB + Index: 0.34MB + Engine InnoDB wpc5_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpc5_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_usermeta: Data: 1.52MB + Index: 0.56MB + Engine InnoDB wpc5_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wpc5_wc_activecampaign: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wpc5_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB wpc5_wc_admin_note_actions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB wpc5_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wpc5_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wpc5_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpc5_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wpc5_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpc5_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpc5_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpc5_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpc5_wc_order_product_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB wpc5_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wpc5_wc_order_tax_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wpc5_wc_product_attributes_lookup: Data: 0.19MB + Index: 0.17MB + Engine InnoDB wpc5_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_wc_product_meta_lookup: Data: 0.41MB + Index: 0.72MB + Engine InnoDB wpc5_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpc5_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_woocommerce_mywhishlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpc5_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpc5_wpml_mails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpc5_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpc5_yoast_indexable: Data: 1.52MB + Index: 0.47MB + Engine InnoDB wpc5_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.16MB + Engine InnoDB wpc5_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpc5_yoast_primary_term: Data: 0.08MB + Index: 0.09MB + Engine InnoDB wpc5_yoast_prominent_words: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpc5_yoast_seo_links: Data: 1.52MB + Index: 0.67MB + Engine InnoDB Post Type Counts astra-advanced-hook: 1 attachment: 2499 br_filters_group: 10 br_product_filter: 60 cc_product: 1 cookielawinfo: 56 cpt_iconic_wlv: 1 custom_css: 2 custom-css-js: 1 elementor_library: 11 jetpack_migration: 2 nav_menu_item: 120 oembed_cache: 3 page: 214 polylang_mo: 2 post: 2 product: 563 product_variation: 1242 revision: 13436 secupress_log_action: 404 secupress_log_err404: 48 seedprod: 1 shop_coupon: 154 shop_order: 214 shop_order_refund: 21 woolinkedvariation: 52 wp_global_styles: 1 wp_navigation: 2 wp_template: 2 Security Secure connection (HTTPS): ? Hide errors from visitors: ? Active Plugins (28) Polylang Pro: by WP SYNTEX – 3.4.3 ActiveCampaign for WooCommerce: by ActiveCampaign – 2.4.1 ActiveCampaign: by ActiveCampaign – 8.1.12 FiboSearch – AJAX Search for WooCommerce: by FiboSearch Team – 1.25.0 Astra Pro: by Brainstorm Force – 4.1.7 Boxtal Connect: by API Boxtal – 1.2.17 Connect Polylang for Elementor: by Creame – 2.4.3 CookieYes | GDPR Cookie Consent: by CookieYes – 3.1.2 Customer Reviews for WooCommerce: by CusRev – 5.32.0 GTM4WP: by Thomas Geiger – 1.18 Elementor Pro: by Elementor.com – 3.14.1 Elementor: by Elementor.com – 3.15.2 Facebook for WooCommerce: by Facebook – 3.0.32 Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.1 Linked Variation for WooCommerce: by DevsAce – 1.0.4 Polylang comments merging: by Frédéric Demarle – 0.3-dev Polylang for WooCommerce: by WP SYNTEX – 1.8 Lazy Load – Optimize Images: by WP Rocket – 2.3.6 SecuPress Free — WordPress Security: by SecuPress – 2.2.4.1 Tidio Chat: by Tidio Ltd. – 6.0.10 Product Feed PRO for WooCommerce: by AdTribes.io – 12.8.2 Payment Plugins for Stripe WooCommerce: by Payment Plugins [email protected] – 3.3.46 WooCommerce AJAX Products Filter: by BeRocket – 3.1.4.5 WooCommerce Products Image Watermark: by BeRocket – 3.0.6.7 WooCommerce: by Automattic – 8.0.2 Yoast SEO: by Team Yoast – 20.13 WP Super Cache: by Automattic – 1.10.0 YITH WooCommerce Wishlist Premium: by YITH – 3.22.0 Inactive Plugins (0) Dropin Plugins (1) advanced-cache.php: advanced-cache.php Must Use Plugins (2) SecuPress COOKIEHASH: by – 2.0 SecuPress Salt Keys: by – 2.0 Settings API Enabled: ? Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #5027 – /boutique/ Basket: #11 – /panier/ Checkout: #12 – /commande/ My account: ? Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: #115 – /conditions-generales-de-vente/ Theme Name: Astra Child Version: 1.0.0 Author URL: https://wpastra.com/about/ Child Theme: ? Parent Theme Name: Astra Parent Theme Version: 4.2.1 Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme WooCommerce Support: ? Templates Overrides: astra-child/woocommerce/emails/customer-completed-order.php astra-child/woocommerce/emails/customer-invoice.php astra-child/woocommerce/emails/customer-new-account.php astra-child/woocommerce/emails/customer-on-hold-order.php version 3.7.0 is out of date. The core version is 7.3.0 astra-child/woocommerce/emails/customer-processing-order.php astra-child/woocommerce/emails/customer-refunded-order.php astra-child/woocommerce/emails/customer-reset-password.php Outdated Templates: ? <pre class=”wp-block-code”><code> Learn how to update</code></pre> WC Pages Translations Shop base: ? Cart: ? Checkout: ? My account: ? The shortcode or block is missing for the translations in Fran?ais English Terms and conditions: ? Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-08-20 11:39:08 +02:00 Options: ? Notes: 174 Onboarding: completed Action Scheduler Complete: 91 Oldest: 2023-07-22 11:07:10 +0200 Newest: 2023-08-20 10:38:11 +0200 Failed: 106 Oldest: 2022-05-04 18:54:23 +0200 Newest: 2023-06-06 07:42:12 +0200 Pending: 3 Oldest: 2023-08-21 09:54:26 +0200 Newest: 2023-08-21 09:54:51 +0200 Status report information Generated at: 2023-08-20 10:50:57 +02:00 `

Forum: Fixing WordPress
In reply to: Woocommerce emails

Thread Starter npu2021
(@npu2021)

1 year, 7 months ago

Many thanks for your quick reply, Faisal! Sorry for not being clear: I am not talking about the translations depending on Polylang, which I have already dealt with. I am talking about the HTML template: https://snipboard.io/3YzlyB.jpg. This does not depend on Polylang. Would you please let me know how to proceed? Many thanks and best regards, Fanny

Forum: Plugins
In reply to: [WooCommerce] Number of orders – how does it work?

Thread Starter npu2021
(@npu2021)

1 year, 7 months ago

Thanks a lot for your help!

Viewing 15 replies - 1 through 15 (of 48 total)

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