Natalie

Hi @rastgarian,

I’m sorry you’re having this issue!

Can we have a couple more pieces of information from you so we can attempt to recreate this issue on testing sites to backtrack it?

First if you could post a copy of your LifterLMS System Report https://lifterlms.com/docs/how-to-use-the-lifterlms-system-report/ Also, remember when posting your report, please follow the www.ads-software.com forum guidelines for posting code: https://www.ads-software.com/support/forum-user-guide/faq/#i-need-to-post-code-is-that-okay

Also, if you could send us a screenshot of what the page looks like with the popover blocking the question so we have a better idea of the issue you’re seeing that would be very helpful! For this, since screenshots cannot be attached please use a service (Dropbox, Drive, Imgur, CloudUp, YouTube, etc…) and post a link to your screenshot or video.

Let us know if you have any questions about finding this information!

Thanks and take care,

Hi @shinke914,

Are you trying to use Vimeo with the LifterLMS Advanced Video plugin? (If so I’d invite you to submit a proper support ticket here: https://lifterlms.com/docs/get-support/ as the forums are for users of the free plugin.) However, the short answer is that you can view Advanced Video tracking for individual students here: https://lifterlms.com/docs/getting-started-with-lifterlms-advanced-videos/#reporting

However, if you’re just using Vimeo videos and are trying to get their analytics through their built in settings (https://vimeo.com/stats) then you will want to reach out to Vimeo about why this isn’t working as they will be the experts on their system set up!

Let us know if you have any further questions!

Thanks and take care,

Hi @dr_dad,

Yes! Where the section is titled lesson two and then the lesson within the section is titled: The Etymology for the Word Doctrines.

If this works for the way you have your audio set up you should just need to make the text edits on the course builder!

Let me know if you have any further questions!

Thanks and take care,

Hi @dr_dad,

You don’t technically need to use the sections except for the very first one.

However, there’s no way to remove the use of at least the very first section.

You can, within the course builder, rename the sections to whatever title you like (so it’s not just reading Section One/New Section). This way you could have say the first section titled Lesson One with the “lessons” being the four parts with their individual titles.

I apologize for the inconvenience!

Please let us know if you have any further questions!

Thanks and take care,

Hi @l9ssowkn5tqnkn,

I’m sorry you’ve been having issues getting LifterLMS up and running!

There are a few things I can think of that might be an issue here!

First can you send us your system report for LifterLMS: https://lifterlms.com/docs/how-to-use-the-lifterlms-system-report/ using WordPress’s guideline for posting code: https://www.ads-software.com/support/forum-user-guide/faq/#i-need-to-post-code-is-that-okay

When you have LifterLMS activated do you have the 4 required pages set? https://lifterlms.com/docs/lifterlms-required-pages/ and can you tell us which page the blank image is on?

Is it on the homepage? If so, are you trying to set either the dashboard or course catalog to the home page, as these are both known issues with work arounds here: https://lifterlms.com/docs/courses-on-frontpage/ and here: https://lifterlms.com/docs/using-the-lifterlms-my-account-page-as-the-wordpress-front-page/

If you can tell us the exact steps you’re taking to encounter this issue on your end we can try to recreate the issue on local test sites to see what’s gone wrong!

Let us know if you have any further questions!

Thanks and take care,

Hi @irhasimi,

I’m sorry you’re having this issue!

Could you please provide us with a bit more information so we have a be a better idea of what you’re seeing and experiencing?

First, can you provide us with your LifterLMS System Report: https://lifterlms.com/docs/how-to-use-the-lifterlms-system-report/ following WordPress’s guideline for posting code: https://www.ads-software.com/support/forum-user-guide/faq/#i-need-to-post-code-is-that-okay

Additionally, if you can send us a screenshot or video of the issue and settings so we can see what you’re seeing that would be a great help as well! You can’t email them to us or attach them directly to a topic. Instead please use a service (Dropbox, Drive, Imgur, CloudUp, YouTube, etc…) and post a link to your screenshot or video.

Let us know if you have any questions about providing this information!

Thanks and take care,

Hi @corasystems,

I’m glad the videos are showing up again!

Please of course let us know if you need any further assistance from us!

Thanks and take care,

Hi @qips,

If you have purchased LifterLMS products or bundles you will find the LifterLMS Helper plugin here: https://lifterlms.com/my-account/my-files/ when you log into LifterLMS. This is the only place you will be able to download and install the LifterLMS Helper plugin.

If you have made a purchase and this plugin is still missing from your downloads page please submit a support ticket: https://lifterlms.com/my-account/my-tickets/ so we are able to more directly look into the issue and find your LifterLMS account in our system!

Let us know if you have any further questions!

Thanks and take care,

Hi @pedrodk,

There is no way to add and except to the course loops. The only information that will show there is course difficulty, length, and categories.

I apologize for the inconvenience!

Please let us know if you have any further questions!

Thanks and take care,

Hi @barrysampson,

Unfortunately, LifterLMS does not have a way to conditionally hide the certificate section until a user receives a certificate.

This would require custom coding to be developed outside of what we can provide in support. If you are interested having this feature developed for your site I would recommend reaching out to LifterLMS Experts: https://lifterlms.com/experts/ to see about this customization!

I apologize for the inconvenience!

Let us know if you have any further questions!

Thanks and take care,

Hi @romanbritons,

You haven’t missed anything actually! I apologize for the confusion!

At this time the only way to remove the sections from the dashboard is with CSS.

For Memberships this should work:

.llms-sd-section.llms-my-memberships {
    display: none;
}

this should work for certificates:

.llms-sd-section.llms-my-certificates {
    display: none;
}

I hope this helps!

Let us know if you have any further questions!

Thanks and take care,

Hi @corasystems,

This isn’t a known issue and we haven’t been able to replicate any kind of missing videos on local testing.

We are more than happy to help you resolve this issue though! If you could provide us with your LifterLMS System report: https://lifterlms.com/docs/how-to-use-the-lifterlms-system-report/ following WordPress’s guidelines for pasting code: https://www.ads-software.com/support/forum-user-guide/faq/#i-need-to-post-code-is-that-okay and provide us with any relevant screenshots of settings and results of this issue appearing with a service (Dropbox, Drive, Imgur, CloudUp, YouTube, etc…) and post a link to your screenshot or video.

This will help us get an idea of what could potentially be causing this to happen!

Let us know if you have any further questions!

Thanks and take care,

Hi @0rbita,

From what it looks like there is a template override that’s causing the issue.

There is a great walk through to fixing pluggable.php issues here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-pluggable-php-file-errors-in-wordpress/

Let us know if you have any questions about this process!

Thanks and take care,

Hi @0rbita,

Did this student have a previous purchase of the course?

The other issue I can think of that would cause this is if the student’s enrollment trigger is different from the one you edited.

If you go into the course and find the student’s name under Student Management is their enrollment trigger and order or membership or is it you as the admin?

Let us know if you have any issues finding this information and we can continue troubleshooting from there!

Thanks and take care,

Hi @daneloctober,

Wonderful! We’re so glad you’re loving LifterLMS!

If I’m understanding what you’re looking to do correctly you can set up the redirect after purchase/enrollment on the access plan for the course!

At the very bottom of the access plan there will be an option to have the checkout redirect to a WordPress page and then choose the course the access plan is on to have it redirect back to the course!

I hope this helps!

Let us know if you have any further questions or if you need a different work around!

Thanks and take care,