Natalie

Hi @chunhoong467,

You may have your visual editor disabled.

If you go to Users->Your Profile, you will see a checkbox that asks if you want to disable your visual editor. If this box is checked it may be causing the issue. Make sure to enable your visual editor and see if this resolves the issue.

I hope this helps.

Let us know if you have further issues and we will continue to help troubleshoot.

Thanks and take care,

Hi @dr_dad,

LifterLMS is compatible with Google Chrome.

Could you try looking at the course on Goolge incognito tab to see if the pricing table shows up? (You can find this by clicking the three vertical buttons in the upper right side of the browser). If you are definitely seeing the pricing table in other browsers then there could be two reasons it’s not showing up in Chrome.

The first reason could be a caching issue, which is what the Incognito/private Chrome browser will tell me. If it’s visible there, then that’s good! That means it’s definitely loading and will be visible to users!

The other reason is that you are already logged in as the admin in Chrome so you’re not seeing the pricing table because you’re enrolled in the course as the admin so there wouldn’t be a need to display it to you. This is how it would work with users as well, once they’re enrolled in the course the pricing table hides itself to them.

So, if the pricing table shows up in incognito, then you will want to logout on your main browser and see if it shows up when you are not logged into your site as normal. If it does, then the problem was just looking at the page as an admin!

I hope this helps!

Let me know if you have any questions about running through this troubleshooting process!

Thanks and take care,

Hi @dr_dad,

As far as I can tell on the site your lessons aren’t visible to non-enrolled users. Non-enrolled users as your course page currently looks can’t click on or get into any lessons on that course without first enrolling.

On the course page it lists the titles of the lessons. Is that what you’re wanting to hide based on enrollment? To do this, you will want to edit the course. Select the Syllabus block in the editor and in the right hand sidebar switch the tab from Document to Block. This should give you an option to hide based on enrollment.

Is this what you’re looking to accomplish or was there a more specific function you wanted to hide?

Let us know if you have further questions!

Thanks and take care,

Hi

We don’t have a dynamic way of doing that kind of redirect natively in LifterLMS at this time.

However, you can add some custom code that will do that. You can either add it to your functions.php file or we have a customisations plugin you can use: https://lifterlms.com/docs/how-do-i-add-custom-code-to-lifterlms-or-lifterlms-launchpad/ (to edit this plugin you’ll want to use the Plugin Editor on the site.)

function my_llms_mark_complete( $student_id, $object_id, $object_type, $trigger ) {

if ( course id number === $object_id) {

$url = ‘link of page you want to redirect to’;
wp_safe_redirect( $url );

}
}
add_action( 'llms_mark_complete', 'my_llms_mark_complete', 999, 4 );

With this code you will want to replace the course id number with the id number of the course you want the redirect to happen on. You can find the course id number on the editing page of the course, it will be the number in the url of that page.

If you would like all course completed redirects to go to the same page then you can replace: ‘if ( 123 === $object_id)’ with ‘if ( ‘course’ === $object_type )’ to affect every course the same way.

I hope this helps!

Please let us know if you have any further questions about installing this code!

Thanks and take care,

Hi @cristhianforero2018,

It seems like there may be a javascript issue.

The best way to troubleshoot this is to temporarily disable all of the plugins on your site except LifterLMS and see if it allows you to enroll either on the backend or the front end.

If this successfully allows you to register a user then you’ll want to turn each plugin back on one by one until you see the issue reappear. Once it comes back when you’ve turned a certain plugin on, you’ll see where the conflict is.

Can you let us know if this triangulates the issue?

Thanks and take care,

Hi @dr_dad,

Wonderful! I’m glad these things are working for you!

We will go through the other support tickets to address the other issues!

Thanks and take care,

Hi @dr_dad,

Topic One:

There is information on course categories here: https://lifterlms.com/docs/using-course-categories/ You will want to assign a category for the relevant course. Then, in the shortcode where is says, “category = example slug” the example slug will be the “slug” you created for the course category. Usually, it’s the same name as the title of the category. So, if you have “Theological Studies” the slug you’d create would be “theological-studies” and that’s what you’d want to plug into where “Example Slug” is.

Also, yes 5 is the number of courses to appear on the page. You can change 5 to 9 to haven in courses appear on a single page.

The rest of these steps are correct.

Topic Two:

1.) The slug field is necessary, yes. The Slug is what creates the link, it’s also what you’ll plug in to display the category you want on your course catalog pages.

2.) These are examples, you can delete them or assign courses to them. They’re just there if people need an example of what a category is, what it looks like, how to work with it before building their own.

I hope this helps!

Let us know if you have further questions!

Thanks and take care,

Hi @mel4dia,

Thank you for the information and system report!

There are a couple plugins I see that you have turned on that could be conflicting with this function. IThemes security and sync could be causing a miss fire where the Membership is actually accepting the enrollment but the sync is causing the error message. Additionally, you might want to try turning off Code Snippets to make sure any extra code is not affecting the site.

The best way to troubleshoot this would be turning off all non-essential plugins temporarily to see if the issue goes away and then turn them back on one by one until the issue comes back.

If this doesn’t result in any fixes then it may be something in the database. I see you’ve used the WP Migrate, which LifterLMS is not really set up to work with. Something may have gotten transferred in the migration that should be refreshed, but that would be the next troubleshooting method after checking plugin conflicts.

Let us know if you have any questions on this process.

Thanks and take care,

Hi @studyntest,

I’m sorry this issue is happening.

Are any of yours students able to get a screenshot or video of this issue happening? If so Can you provide us with the recreations using a service (Dropbox, Drive, Imgur, CloudUp, YouTube, etc…) and post a link to your screenshot or video?

When they say the correct answer/clarification won’t show. Does it just spin like it’s trying to load or does it just not respond at all? Additionally, if they are trying to see the results clarification on a correct answer, this will now show. This feature only comes up on wrong answers.

Can you also provide us with a copy of your system report, so we can scope out any potential conflicts on the site that could be causing this?

We’re glad you’re loving LifterLMS and we’re happy to help get this issue resolved for you!

Let us know if you have any further questions!

Thanks and take care,

Hi @cristhianforero2018,

What happens when you try to add the student on the backend and what does the student see on the front end when they try to enroll?

Do you have access plans set up, or are you using a voucher system to have them automatically enrolled in the course.

Can you succeed in bulk enrollment? If you go to Users on the WordPress Admin, select a student, and enroll them using the enrollment feature on the Users page does this work?

If you can provide us with more information on how you’re encountering this issue and what the results are when you try to enroll that will help us diagnose the issue!

Let us know if you have further questions!

Thanks and take care,

• This reply was modified 5 years, 7 months ago by Natalie.

Hi @austinentre,

Thank you for the further screenshots!

Do you know if you have your visual editor disabled?

If you do, does re-enabling the visual editor fix this issue?

Let us know if this solves the problem!

Thanks and take care,

Hi,

I’m sorry you’re having this issue!

This is very easy to fix, it just looks like the shortcode on the dashboard page has the link to our doc for the shortcode wrapped around it. This can happen sometimes with copy and pasting code.

All you want to do is edit the page and switch from “Visual” to “Code” editor using the three dots in the upper right side of the editing sidebar. This should show you the code that is wrapped around the shortcode.

If you remove the and this should fix the redirect on the front end and leave just the shortcode for logging in.

I hope this helps!

Please let us know if you have any further questions or we can provide any further instructions!

Thanks and take care,

Hi @mel4dia,

Unfortunately, we don’t really have a way for you to email us information!

Right now if you could just send us the system report we can start there. If you use: https://pastebin.com/ this will let you edit out any email addresses you don’t want on the system report before you post it here. Other than that, the system report does not take any personal information (like passwords/usernames) from the site so it should be safe to post.

Are you still receiving the fail messages when you test enrollment? If so, in lieu of screenshots can you provide us a step by step recreation of how you’re encountering this error so we can try to recreate it?

Let us know if you have any further questions!

Thanks and take care,

Hi @dr_dad,

My courses refers to the courses a student is already enrolled in and this will only show up on their student dashboard when they are logged in.

If you want the main course catalog page that will show all the courses not on the main menu that is easy enough to do. You will just want to remove that page on the Appearance->Menus menu editor.

To create categories to sort your courses by you will want to use the information here: https://lifterlms.com/docs/using-course-categories/

And we don’t have a dynamic way to sort the courses on one page so you will want to make a page for each category that you want to have using this shortcode: https://lifterlms.com/docs/shortcodes/#lifterlms_courses You will want to make sure you have the “category” selector so that only the courses in the category you are creating the page for are displayed.

Let us know if you have further questions!

Thanks and take care,

Hi @dr_dad,

I apologize for the delay in response!

It looks likes you were able to remove the text from the access plan in the mean time?

https://www.dropbox.com/s/z53ozjz1t2dfodf/unwanted%20text.png?dl=0 This is what I see when I go to the course page! Is this the correct format or are you still seeing the issue on your end in the Firefox browser?

Let us know if you have further questions!

Thanks and take care,