o0llied

Thank you for the response, I have sent a message using your link with ticket number 37197.

Thanks!

Some extra information that might help with the case:
The cookie scanner does not work, the following error shows:
“Scanner API is temporarily down please try again later.”

Also, I am able to save cookie category names and descriptions.

Hope this helps ??

Thank you for replying Webtoffee,

I looked into your recommendation but the allocated ram for the website is already at 256mb. I assume this is enough for the cookie plugin.
Or did you mean I have to increase the plugin-specific allocated ram?
If not, I hope you can assist me further with advice to solve this problem.

Thank you!

Hello again,

It has been a while, but 2 days ago everything started working fine.
I did not change database models or changed anything I haven’t tried before.
I started working from templates instead of pages, and then created a page and just inserted the template. That seemed to work alright, not always though.

From templates I can only create a ‘page template’, the others won’t work and have the same issue.

Still it is a bit annoying that sometimes stuff gets deleted, but I am happy enough that not everything gets deleted.

Thanks for you help Anne-Mieke and Team Elementor!

Hello Anne-Mieke,

Thank you for your continued support, I greatly appreciate it!
Here is my system info:
* I am using postgresQL for my database and the PG4WP drop-in plugin to connect that to wordpress.

== Server Environment ==
	Operating System: Linux
	Software: nginx/1.14.0
	MySQL version:  v
	PHP Version: 7.4.26
	PHP Max Input Vars: 1000
	PHP Max Post Size: 100M
	GD Installed: No
	ZIP Installed: Yes
	Write Permissions: All right
	Elementor Library: Connected

== WordPress Environment ==
	Version: 5.8.2
	Site URL: https://vliegtheorie.com
	Home URL: https://vliegtheorie.com
	WP Multisite: No
	Max Upload Size: 100 MB
	Memory limit: 256M
	Permalink Structure: Plain
	Language: en-US
	Timezone: 1
	Admin Email: [email protected]
	Debug Mode: Inactive

== Theme ==
	Name: Hello Elementor
	Version: 2.4.1
	Author: Elementor Team
	Child Theme: No

== User ==
	Role: administrator
	WP Profile lang: en_US
	User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.93 Safari/537.36

== Active Plugins ==
	Elementor
		Version: 3.5.0
		Author: Elementor.com

== Elementor - Compatibility Tag ==
	

== Elementor Experiments ==
	Optimized DOM Output: Active by default
	Improved Asset Loading: Active by default
	Improved CSS Loading: Active by default
	Inline Font Icons: Inactive by default
	Accessibility Improvements: Active by default
	Import Export Template Kit: Active by default
	Additional Custom Breakpoints: Active by default
	Hide native WordPress widgets from search results: Active by default
	Hello Theme Header & Footer: Active by default
	Landing Pages: Active by default
	Color Sampler: Active by default
	Favorite Widgets: Active by default
	Admin Top Bar: Active by default

== Log ==

Last update:
Regenerated CSS and tried to make another page from scratch, this did not work.
I am clueless… :'(

Now also that page has died…
No clue where to go from here. I guess it is an Elementor issue? Would buying Pro make any difference with this issue?

I guess i spoke to soon. The page removed all of it’s contents again and I have removed Essential Addons for Elementor once again. Now the only page that is still standing is the one I created to test the 256MB. Will continue from there and see what happens….

Quick update:

At an attempt to try and just build the website from scratch (as I have been fiddling for quite a few hours now) I reinstalled Essential Addons for Elementor, which does seem to work when working on a page with no template. I don’t want to be too happy, will see tomorrow morning if everything is still there…

Thanks for your quick reply. Sorry for my late reply. I have spent the last 4 hours testing a lot of different stuff. All described below.
In short:
Anything that has to do with a Envato template does not work.
The only thing that works is creating a new page with Elementor when it is the only plugin enabled.

I will continue testing and let you know what else I find out. Hopefully you can help me further with the following, (very) in-depth information. Thanks in advance

I am writing this as I go so I won’t forget to mention anything.

I upgraded the memory to 256 and made another new page. I did the same thing as I did before, added a section with some text and an image, added another section for the carousel (found under general ‘Image Carousel’) and just kept going until everything would get deleted, but… that never seemed to happen. Eventually I got to the point where I was just adding random options because I didn’t know what to add anymore and it never deleted itself.

I tried everything to break it again, but after an hour it still works. So I decided to install Envato and essential addons for Elementor again and start working on the template that I wanted to use. After about 10 minutes everything was deleted again.
I looked into the envato settings and saw that my upload size limit was set at 2mb, I increased it to 100mb. Downloaded the template again and started over. Yet everything still got removed after a few minutes.

At this point the test page without a template still works, so I am getting the feeling it is a envato problem. To be sure I deactivate envato and make another test page using functions of Essentials Addons for Elementor. If this page also survives longer than usual then I know it is Envato who is screwing up.

After creating the new empty page, with no template, I started adding a section, with text and an image, went over to another section with a title and carousel. Everything OK so far, added another section with a title and text but after updating everything was removed again. So I suppose it might not be because of Envato, maybe it is Essential Addons for Elementor (even though I have not used any of their functions yet).

So now I will deactivate Essential Addons and activate Envato again. Create a new page, add a Envato template and start editing. After editing for a couple of minutes everything was once again removed. I guess both Envato and Essential Addons are causing the problem?

So I will deactivate both of them and make another page without a template to test. On this page everything got deleted aswell.

Next I will try to delete a plugin (essential addons), maybe it still interferes with the website even when being deactivated. I create another empty page, add some random stuff and this also seemed to continue to work. At this point I think that it only works when element or is the only active plugin and no other plugins are active for elementor. But I really want to use a template from Envato, so I willa activate it again, make a new page with a template and see what happens. On the last page I created I think it removed everything very, very quickly, but I’m not sure so I kind of started over again. Maybe this is the trick to a working page, starting over after getting reset.

So I created another page, added a Envato template and started editing. Eventually everything got removed again, I started over in the same page which worked for some reason (usually updating the page after everything getting removed does not work) but that also got removed again.

At this point I have 2 pages made with elementor without a template that are still alive.
So I guess Envato has to be deactivated to work, which is okay because the template I want to use is saved in the templates folder. Now I will try to deactivate the plugin and use the saved template instead of implementing the template using the envato plugin in the page.

So I create another page and try what I mentioned above. Also this did not work.
Now I removed Envato completely and saw that the homepage template was still saved in my templates folder. I decided to edit the template directly, instead of putting it on a page and then start to edit this. Also this did not work.
Anything that has to do with a Envato template does not work.
The only thing that works is creating a new page with Elementor as the only plugin enabled.

Also, I installed Malcare to run a (free) malware scan on the site, it did not indicate any corrupted files or malware. There are probably better scanners out there but none that are free as far as I could find. Thought it was worth a shot.

Hello,

Thanks for your reply.

Before I saw your message I increased the allocated ram to 128M.
I created a new page, started editing with Elementor, added an image and some text, after a couple of minutes everything was deleted again. So I moved on to deleting Elementor and Envato. Cleared my browser cache, reinstalled Elementor and regenerated CSS. At this point the only plugin installed and active is Elementor.

I created a new page again, started editing with Elementor, added some text, an image and a carousel but after literally 5 minutes the entire content was deleted again. Looks like the problem still persists. Hope you can help me out further!

Thanks in advance for taking the time to help me ??

Thank you Anne-Mieke, I will join that facebook group and ask my question. Will let you know what the solution is to my problem once i figure that out.

Thank you for your response Anne-Mieke,
What kind of issue do you think this is? Something with permissions, storage, database model…?

I am currently running a unmanaged VPS, so they will most likely not help me ??

Quick update:
I removed all the plugins that i tried but deactivated and tried again, didn’t work.
I switched a new theme (from OceanWP to Hello Elementor) still did not work.
This is getting rather annoying…