oamck

Hi,

They recommended to uninstall the AIOS and install Wordfence Security instead. They had many other customers that had issues with AIOS.

We hade Wordfence Security installed ealier (couple of years earlier), mabye that’s why we got this issue now?

However, I have uninstalled the AIOS plugin.

Hi,

I renamed the file to txt, so there should be everything.

I will ask my host, if they are seeing errors.

Hi Ashley,

I have opened a premium?support case and refered to this and to you.

Kind Regards

Hi,
Did that and the uploaded the zip file.

Downloaded then the deug.log before restoring the site.

How can I send you the log?

Hi,

No, that was not the issue, and there is no such file (debug.log) under wp-content?

Hi,

I did as instructed.

Plugins -> Add new

Then press the “upload plugin” button

Then once it’s uploaded press the “Replace current with uploaded”

The result is:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

I started yet another restore from latest backup.

• This reply was modified 1 year, 11 months ago by oamck.

Hi,

No, I have only downloaded the zip file.

At the sime time wondering, if reseting would work. That’s why I took a database backup and looked at the log and saw that audit log table is there.

I have unziped the files. Shall I upload the whole folder to the site, or only some files?

Shall I rename the old folders/files, or overwite them?

Hi,

I took a database backup and looked at the log. The table …aiowps_audit_log exits in the database.

This is from the backup log:

aiowps_audit_log: Total expected rows (via COUNT): 0
aiowps_audit_log: Rows added in this batch (next record: -1): 0 (uncompressed bytes in this segment=1197) in 0.02 seconds
aiowps_audit_log: finishing file(s) (2, 0.5 KB)

How about resting the settings? Could that work?

• This reply was modified 1 year, 11 months ago by oamck.

Hi,

I was unaible to check the database, due to wrong password.

I find a empty logfile later on.

I enabled the debug for AIOS, updated the plugin, the site crashed again, and I had to restore the site once again.

The log file is still empty while the debug for AIOS is enable.

I had access to ftp, and I did the changes as you sugested. (I have several backup to use).

The site went down after putting the suggested configuratio.

I fixed it by rollback and deactivte the debug:

define(‘WP_DEBUG’, false);

I am going to wait for host support to get back to me.

Maybe the solution to this issue is to install other plugin and remove this plugin instead.

Thanks for the tips.

I succeeded restoring the site to a version that wasn’t corrupted. When I restored to another time, I couldn’t log in and disbale the update.

However, I succeded to restore the site and automatic update is disabled since 22 hours ago.

I will check the debug thing tomorrow, so that I have some more backups to revert to if someting happens.

I am still waiting to hear back from host support.

Hi,

I have case with my host, and I am waiting for them to get back to me.

Turning on WP_DEBUG shows the erros messages to all visiters, and is a security risk.

I have searched for the error log but was unaible to find it.

Best Regards

Hi,

Where is it located? How do I find it?

Hi,

Where do I find it?

Hi,
I have restored the backup, and updated to 5.1.7. The site goes down after doing so.

I restored i again and set up the PHP firewall as well, before updating to 5.1.7. The site goes down after updating to 5.1.7.

I restored the site from backup again, and I deactivated automatic update.