ochoellis

Jigoshop is free if you want a very basic (and i mean basic as in the minimum they will provide) e-commerce solution. Most people fall accross Jigoshop as its advertised as being Free and people such as myself who are on a tight budget or who have clients who dont have money to spend would be looking for a completely free solution which Jigoshop is not but does try to come accross that way. Many people have noted the same complaints in various forums I’ve read so we’re not alone in this opinion!

Even support for extensions is not completely free, only free for 14 days which i find rediculous – support on something you purchase be it a physical product or even a web extension, should be free for 12 months not just 14 days. A forum should not be the place you have to go to get help from people although this maybe the best place to go as I mentioned the support from Jeff in the forum was probably better than that given through the “premium” support.

Some people may not be great with PHP buit they shouldnt be singled out and have this advertised on a forum!

We each had our opinions and were entitled to leave our reviews for other people to read which we have done. A review is not there for someone to come back and rip us to bits about – defend your extension by all means but why not try and be a bit more professional in your approach? Something along the lines of:
“We’re sorry your experience with Jigoshop has not been to your satisfaction so far but if you would like to try….etc” People appreciate a bit of common courtesy and will rightly be upset if something is not doing the job they were told it would do, it happens all the time. I work in the industry and get people shouting and complaining about things that turn out to be their fault or user error but I dont abuse them for it! You dont slate your customers in any business this is just plain insulting!