officeproductsinternational

On the website I thought the plugin was working I just discovered the ‘Download’ button doesn’t work.
So I tried locating where the mp3 files are saved – I read on this forum that they should be visible in the Media Library, they are not and won’t show up searching for them in WP backend. They are randomly saved in “wp-content/uploads/” in folders from various years: 2019, 2018 not the date when they were created and even though the play button plays the mp3, the download button (which doesn’t show up on Mozilla at all) gets the wrong link: /amazon_polly_2555.mp3?version=1619174962
Not concerned about the button right now, just hoping this helps in any way understanding how randomly the mp3 gets generated (when it gets).

@jbnetat in your log file, do you also have:

[29-Apr-2021 12:06:05 UTC] AmazonAI_PollyService::save_post Starting background task process ( id=886711 )
[29-Apr-2021 12:06:05 UTC] AmazonAI_BackgroundTask::trigger Triggering background task generate_post_audio
[29-Apr-2021 12:13:43 UTC] AmazonAI_PollyService::save_post Saving post ( id=886677 )
[29-Apr-2021 12:15:20 UTC] AmazonAI_PollyService::save_post Saving post ( id=887068 )

the last two ID-s ( 886677,88068 ) don’t stand for any published post, there is no post for the two IDson the website.

Hi, yes, the other website has the same version of plugin and works perfectly.

AWS policy: AWSForWordPressPluginPolicy.

I used the same user (access key ID & secret access key) on the other website as a test and that one was working.

Thanks for getting back so quickly!
Standard voice, US English Matthew, no Neural voice activated, AWS Region US East (N Virginia) – that’s just because I found these to work on another website we have. Source language English.
Sorry, I don’t understand what you mean by permissions for the role, I am more than happy to add you as an admin if that is what you are saying? Sorry if I didn’t understand this one.
Really appreciate your quick answer!
Aurora

Hi Pietro,

Thank you very much for your quick answer here. I’ve sent two emails to support@ one before Christmas and another one a couple of days ago, but there was no answer. Is there another email address that I could use? Thank you!