UPS

Hello @javiermates

Thank you for your review.

We’re happy to identify the issue you and get you onboarded. Please open up a ticket with us by writing to [email protected]

I’m looking forward to your response.

Best regards

Hello @bartb112

Thank you for your review.

We’re happy to identify the issue you and get you onboarded. Please open up a ticket with us by writing to [email protected]

I’m looking forward to your response.

Best regards

Hello @jttrampa

Thank you for your review.

We’re happy to identify the issue you and get you onboarded. Please open up a ticket with us by writing to [email protected]

I’m looking forward to your response.

Best regards

Hello @creativy

Thank you for your review.

We’re happy to identify the issue you and get you onboarded. Please open up a ticket with us by writing to [email protected]

I’m looking forward to your response.

Best regards

Hello @needpens2

Thank you for your review.

We’re happy to identify the issue you and get you onboarded. Please open up a ticket with us by writing to [email protected]

I’m looking forward to your response.

Best regards

Hello @ameerdanish ,

we replied to your ticket 6090 already on Friday 8:42 a.m.

I’ll reply one more time, please check your SPAM folder.

Best regards
Ruben Miller

Hello @ameerdanish ,

thank you for writing us.

Please open up a ticket on https://ecommerce.help/service/shipping/ups-plugins/#ticket or by writing an email to [email protected] so that we can follow up with you via this channel.

I’m looking forward to your response.

Best regards
Ruben Miller

Hello @cantineeuropa ,

thank you for this question.

Here is an answer we got from UPS directly

`With regards to the API you will see the following code

<Disclaimer>

<Code>03</Code>

<Description>Additional duties/taxes may apply and are not reflected in the total amount due.</Description>

</Disclaimer>

There is an indicator for that I think also in the Landed Cost API. The default in the shipping API and also Rating API is that the shipper pays transportation and receiver pays D&T, so it is not shown on the API since it is done from the Shipper’s perspective.`

We’re not utilizing the Landed Cost API but only the Shipping and Rating API of UPS.

Let me know if this answers your question.

Best regards
Ruben Miller

• This reply was modified 2 years ago by UPS.
• This reply was modified 2 years ago by UPS.

Hello @hangist ,

we did not receive any follow up on the ticket from you. Since your last message we’ve updated the plugin to run on PHP 8 and support weight and country based flatrates.

I’d be happy to support setting it up.

Please open up a ticket by writing an email to [email protected]

I’m looking forward to your response.

Best regards
Ruben Miller

Hello @stieranka ,

we did not receive any ticket from you but would still like to understand why the plugin is making especially your instance slow and turn the bad review into a positive one.

Please open up a ticket by writing an email to [email protected]

I’m looking forward to your response.

Best regards
Ruben Miller

Hello,

this ticket has successfully been resolved!

Hello @ben2711 ,

we’ve just released a version that is PHP 8.x compatible.

Please install it and test it out.

I’m looking forward to your response.

Best regards
Ruben Miller

Hello @threnodyband ,

thank you very much.

I’ll use the ticket as a main communication thread to you.

Best regards
Ruben Miller

Hello @threnodyband ,

I’ll escalate this to my team to double check.

Would you mind opening up a ticket on https://ecommerce.help/service/shipping/ups-plugins/#ticket

Which would help us to work on this issue and communicate with you more efficiently.

Best regards,
Ruben Miller

Hello @threnodyband,

the team found an issue and we’re going to release a fix today.

Thank you for reporting it and please report back if the issue still persists after updating your plugin.

I’m looking forward to your response.

Best regards
Ruben Miller

https://ecommerce.help