Shay

I am not too comfortable dealing with George at this point, but I have posted the link https://thaliaumc.org/event/tec-test/all/ as he had requested. I appreciate the effort to address this issue now, but it makes me more concerned that two other support reps would have had us sitting around waiting for a release that wouldn’t fix anything instead of being certain.

DST clearly worked at some point, then it stopped working. Now we (myself and others using TEC…we do talk to each other just FYI) are being told there is a bug that is in the hands of a developer, and it won’t be released until the end of March. Why is another support person coming behind at least two others who have said this is a verified bug?

I would agree this is not the best venue for this discussion, but if your staff is going to try and make me appear to be in the wrong or flat out lying for no reason, then I will respond here. It was clear he was not trying to understand the issue – he was trying to make a point, which is exactly why I say horrible support. At least Jamie was polite and professional, but that still doesn’t help get the problem fixed.

My support thread is still open, but am I stuck waiting for a bug fix as other support reps have said, or is this something that can be fixed now? I’m confused by receiving conflicting stories. If you would like to reply in the support thread, I will be happy to respond there in the future.

Are you using a fresh install with no events or did you update from an existing version that has been in use? That’s great if it works brand new, but that is not the case for your existing customers. So are you telling me that Jamie and Barry are lying to us when they say there is an existing DST bug that developers are fixing?

You guys have NOT responded and resolved to every support request, which there are 9 total over a span of several years. Your plugin also does not accommodate DST for recurring events. I have been told twice by others at TEC this is a known bug and a fix will not be available until the end of March. Now you are telling me something different. THERE ARE NO CONFLICTS WITH MY THEME OR PLUGINS. This is your default response for every time there is an issue. YOUR PLUGIN HAS A BUG AND IT IS NOT WORKING. The amount of time I have spent addressing a simple DST year after year with this plugin is ridiculous. My review stands – I would strongly recommend avoiding this plugin.

Having the same issue…

It seems like premium version rolled back to free one on all of my sites.

not cool ??