ohdearbambi

Hello I’d like to report an update,

So I found out why this happens. Apparently if the wallet balance of a user is the exact same as an order’s totals, this payment via wallet balance will be considered as a ‘deduction towards the invoice total’ as well as not recognizing the payment method used for this order.

In my case the user had exactly Rp. 79,200 left in their wallet balance, while the total for their specific order at the time was also Rp. 79,200.

If the users’ balance is greater than the invoice total, this error will not occur. It will show the correct invoice totals as well as stating that the payment was made via wallet payment.

Is there a way to fix this? Since it is technically not the correct way of calculating the end results of an invoice after payment.

Hi there @doublezed2, sorry for only getting back to you now.

For a bit of context, ‘Via Saldo Akun’ means payment via a user’s virtual wallet inside my website. So users can top up their wallet and use this balance to pay for their purchases with extra benefits.

I experienced this ‘error’ the other day again, and I finally understood why it happens. I noticed what triggeres this “total invoice of Rp. 0” is when a user’s wallet balance is the exact equal of the cart total. So in my case, the user had exactly Rp. 79,200 left in their wallet and the total bill for that specific order was Rp. 79,200.

For some reason instead of showing that the payment for that invoice has been completed via wallet payment, the wallet balance ‘deducts’ the total value of the invoice and no payment method was chosen to complete that invoice.

In cases where a user’s wallet balance is more than what the invoice total is, this will not happen. The total of the invoice will remain as it should be and the payment method will be recognised as ‘Pembayaran Via Saldo Akun’ (Paid via Wallet Balance). This can be seen in the last screenshot I sent on my first message.

This seems to be an issue with the wallet plugin I’m using instead of WooCommerce. I’ve posted a thread and an update on my findings here but have yet received a reply from them. I will update here if I do end up getting a response in case anyone is also experiencing this issue.

• This reply was modified 1 week, 1 day ago by ohdearbambi. Reason: Additional information regarding support thread on related wallet plugin

Hello @doublezed2 ,

Yes the fee in question is the -Rp. 79.200. The problem is I have no idea where this fee came from. As I did not provide any discounts that could be applied to this transaction.

The payment of this transaction did went through. I am able to see the transaction history of each user who made payments via the wallet payment method. And his balance had been deducted by the Rp. 79,200 for that order in specific.

@jmatiasmastro

Hey there, just wanted to follow up regarding this post since I haven’t received any update from you. Is there a way to overcome this issue?

Yes of course, you can see the screenrecord here.

The first 31 seconds of the clip is to show the use of the additional fields that I want. It only shows for the reseller user roles in my website to show their customer delivery details.

And then from 00:32 onwards is to show how the checkout screen and order confirmation page would look like from a regular customer’s POV. As you can see, the field below the usual billing form is not shown. However, in the order confirmation page the tables that would usually show the customer delivery details for reseller users still show up, just with empty values.

Hi @omarfpg, thank you so much for the timely reply.

I updated my websites’ wordpress version and woocommerce to the most recent update yesterday, and so far today I haven’t encountered the error. I will continue to check if it happens again in the next few days.

Will do, I’ll post an update here if the error happens again or not. Thanks so much for the help!

Hi @omarfpg,

No I’m using a different wallet plugin, it is this one right here. After visiting their wordpress plugin page I realized that the error may be caused by my wordpress version not being up to date, but I think it is still quite strange considering that not all of the orders encounter this issue. I’ve been putting off updating my wordpress as well as the plugins I’m using since it would sometimes break the site.

Here is my System Status Report below, there aren’t any errros inside the Fatal Error Logs so I will not include anything in regards to that.

`
### WordPress Environment ###

WordPress address (URL): https://gofort.co.id
Site address (URL): https://gofort.co.id
WC Version: 8.4.0
REST API Version: ? 8.4.0
WC Blocks Version: ? 11.6.2
Action Scheduler Version: ? 3.7.0
Log Directory Writable: ?
WP Version: ? 6.3.4 - There is a newer version of WordPress available (6.5.3)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: id_ID
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 3 GB
PHP Time Limit: 480
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.11.7-MariaDB-cll-lve
Max Upload Size: 3 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Prefix: wp_
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### Post Type Counts ###

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### Security ###

Secure connection (HTTPS): ?
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### Active Plugins (37) ###

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All-in-One WP Migration: by ServMask – 7.81
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### Settings ###

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`

Hello @sulov , I’m sorry to hear that you’re also encountering this issue.

I have been trying to recreate this error on a testing site I have. Unfortunately this is quite difficult as the error doesn’t occur very often at all, I’d say around 1-2 out of 50 orders would encounter this issue. After creating test orders I am still unable to recreate this error myself.

Whoops nevermind, managed to figure out the correct code to do this. If anyone is also experiencing something like this, this is the code that I’m using:

add_action( 'woocommerce_order_status_changed', 'change_order_status_conditionally', 10, 4 );
function change_order_status_conditionally( $order_id, $status_from, $status_to, $order ) {
    if( $order->get_payment_method() === 'wallet' && $status_to === 'processing') {
        $order->update_status( 'payment-received' );
    }
}

Do mind that I have already added the custom order status (payment received) prior to this.

Hey there!
Works like a charm, thanks so much for the help!

It works perfectly! Thanks so much for the help.

I tried to make the code to do this, but it ended up breaking my site. Can you help correct the code I’ve made?

//remove payment via transfer if customer has credit available//
add_filter( 'woocommerce_available_payment_gateways', 'unset_gateway_if_credit_available' );

function unset_gateway_if_credit_available( $available_gateways ) {
    if ( is_admin() ) return $available_gateways;
    if ( ! is_checkout() ) return $available_gateways;
        $unset = false;
        $current_wallet_amount = apply_filters( 'woo_wallet_partial_payment_amount', woo_wallet()->wallet->get_wallet_balance( get_current_user_id(), 'edit' ) );
        $rest_amount = get_woowallet_cart_total () - $current_wallet_amount;
        $current_cart_total = WC()->cart->cart_contents_total;
        if ( $rest_amount >= $current_cart_total ) {
            $unset = true;;
            break;
        }
    if ( $unset == true ) unset( $available_gateways['bcas'] );
    return $available_gateways;
}

Hi there, thank you for the reply.

I am currently using the latest version of the plugin already. I will try deactivating other plugins to see if I can find the conflict later on tonight.

I will let you know then, thanks a lot.

Hi there, I unfortunately don’t have a mac device to try it on.

Hey there, thanks for your reply.

I see.. I understand, I guess I’ll just have to turn off partial payment method for now..

Is there any way to fix the issue for when you purchase an item that costs exactly the amount of wallet credit you have now? Because now if you encounter that problem the invoice will become $0.. The only fix I can think of is by recalculating the orders in the woocommerce order page. While it does show the correct invoice total if you recalculate the orders after customers checkout, it might cause confussion to our customers when they checkout because the total amount they have to pay becomes $0.