ojtmartinez

I ended up using the “../../../ojt-files” path and removed the wp-content directory and all the pages I use this on are working again.

Thank you for the assistance, I do appreciate it!

Do you have any other thoughts on how we can get this plugin working?

I have attempted to add the /../ but had no luck, i have tried multiple instances, one, two, three, four and five of them with no luck. All i get is those additional characters in my path within the error. See sample error below.

The folder “/home4/jeepthin/public_html/wp-content/uploads/2022/04/../../../../../wp-content/ojt-files/newsletters” was not found at: “https://www.jeepthing.org/wp-content/uploads/2022/04/../../../../../wp-content/ojt-files/newsletters”.

This website has always had the media set to organize by year and month, this never changed until I started troubleshooting this error. I even toggled it on and off as I attempted to change the number of /../ in the path.

If you look at the full path you will see that the plugin appears to be rendering the path out with two wp-content folders. The folder I need the plugin to look at is a sub directory of wp-content but has nothing to do with the media library. It appears that it is using the path I input but only looks in the upload directory for the surgent year and month. I do not want it to look at the media library, but it (assuming plugin) is adding the ‘uploads/2022/04’ path in front of the path I stated in the short code. I need it to look at one individual folder outside of the uploads folder.

• This reply was modified 2 years, 7 months ago by ojtmartinez.

Thanks for the quick response, I do appreciate it.

I have emailed support to setup a remote support session.

Once resolved I will update thread and mark it as resolved.

Thank you for the quick response and the information!

I have changed to the W3 Total Cache per PMPro’s recommendations, also set the suggested parameters.

So far so good.

That did the trick, thank you for the assistance!