Oldjim

Sorted – thanks for picking up my mistake

There doesn’t appear to be any spaces but this is the php file which causes the problem

<?php
add_filter('tc_credits_display', 'my_custom_credits');
function my_custom_credits(){
echo '<div class="span4 credits">
<p> Copyright '.esc_attr( date( 'Y' ) ).'  All Rights Reserved.  </p></div>';
}

?>

I spoke at length to 1and1 support who were very helpful
We carried out some further diagnostic checks and I found that the difference between the XP computer and the Windows 7 computer was that the Win 7 machine was running Apache in the background. Stopping that stopped the popup working
The problem was that I transferred the site from my localhost to the live site using Duplicator which did everything except that it didn’t update the route for the images from localhost to the live server
All that was needed to fix this was to go to each Supsystic Gallery and press save which updated the image upload path from localhost to the website directory

You are going to be a lot more specific I am afraid as I don’t see where I can get the information or run the command
I will raise it with 1and1 for their suggestions

• This reply was modified 8 years ago by Oldjim.

thanks – sorted

For reasons which I don’t understand everything seems to working fine without any changes to the child theme php file so I won’t need to add anything but thank you very much for the information which may be useful in the future

Running version Version 1.9.14 and it still doesn’t appear to work properly

Update sorted it – thanks

• This reply was modified 8 years, 1 month ago by Oldjim.

this is the reply

Hi,

In Customizr Theme version 3.5.5

Customizr theme is using WordPress additional css.
Appearance -> Customize -> Advanced options -> Additional CSS

Thank you

I raised this on the Jetpack board here https://www.ads-software.com/support/topic/jetpack-doesnt-work-properly-with-customizr-theme/ and the reply states that it isn’t a Jetpack problem but that Customizr appears not to be compatible with the latest versions of WordPress

I’m afraid the conflict may not be related to Jetpack, as Jetpack’s CSS editor was removed when WordPress 4.7 was released a few months ago. WordPress now includes its own CSS editor (under Appearance → Customize → Additional CSS):

Damn – posted in the wrong place

I raised this on the Jetpack board here https://www.ads-software.com/support/topic/jetpack-doesnt-work-properly-with-customizr-theme/ and the reply states that it isn’t a Jetpack problem but that Customizr appears not to be compatible with the latest versions of WordPress

I’m afraid the conflict may not be related to Jetpack, as Jetpack’s CSS editor was removed when WordPress 4.7 was released a few months ago. WordPress now includes its own CSS editor (under Appearance → Customize → Additional CSS):

With that module off that feature still isn’t there so it would appear that Customizr isn’t fully compatible with the latest WordPress versions in fact it doesn’t work with Jetpack comletely removed
I will flag it up in the Customizr board

added notify – as I forgot

I agree but it doesn’t have the preview option Jetpack does nor is it suitable for large changes
So I will continue to go down the route of a Child Theme and use another plugin where that isn’t suitable