olektidio

Hi!
We’ve tested your messenger integration, and everything appears to be working on our end. The test message was delivered successfully. If you encounter any further issues or have questions, feel free to contact us directly at [email protected].

Hi there!

Thanks for reaching out to us! We appreciate the feedback from your end. Our widget is possibly the lightest chat widget available in the market; it weighs around 250 kb(!) – our chat downloads approx 1/3-1/2 less code, compared to other live chat services. It’s extremely unlikely for our chat to have any negative effect on your website loading speed or its performance in general, since it loads asynchronously (it doesn’t interfere with your site’s content).

The crucial resources aren’t impacted, and the chat goes in its own pace, instead of waiting for content to be loaded first, or interfering with it. The problem with loading speed tools is that when it evaluates a website, its advice can at times not be totally accurate. Optimize image warning can absolutely be adhered to, but render-blocking JavaScript, minify JavaScript and minify HTML selectors can be considered recommendations. These factors do not impair the speed and functionality of your site significantly in practice. When Google Pagespeed insights see ‘script’ in your code, they let you know that this ‘script’ makes you download some additional content.

ervices that measure the loading speed (Pingdom, GtMetrix, Google Pagespeed, etc.) of the website are not checking if a content loads asynchronously (after the website is fully loaded), or not. Please refer to this article for more information about website loading speed: https://developers.google.com/web/tools/chrome-devtools/network/reference Here we have more details about Tidio Loading speed: https://help.tidio.com/hc/en-us/articles/5462176187932-Tidio-Loading-Speed

As for your question reagrding the installation, there are no features you’re missing when using the code you mentioned. Enjoy using Tidio!

Hello there!

Please accept apologies for the delay in getting back to you. The operating hours setup always required having the panel opened or an app running to ensure proper functioning. I’m afraid without these requirements met, the status will not be updated according to the settings.

As for the support, we offer live chat support to subsribed users only. However, in case of any questions you can use our support email, which is [email protected]. Please contact us with it so we can check the notifications issue you are experiencing. Thank you in advance!

Hi there! Thank you for the review. If you want to be seen?online?within your?Operating Hours?– your Tidio panel needs to be opened up or, in the case of the mobile app – running in the background. I’m afraid that otherwise the status of the operator may not be switched automatically.

As for the notifications issue, please contact us [email protected], our Team will do their best to help.

Hi there, thank you for reaching out to us.

I’d like to clarify that Tidio can be used forever free.
Upon creating a project, a 7-day trial period starts that allows you to test the premium features of Tidio. After it ends, you can decide whether to purchase a paid plan or use a free option. You will not be forced to make a purchase at any time using Tidio.
The chat page feature you mention is indeed a paid one. It’s a standalone page with the chat widget, hosted on our servers. You don’t need this feature to install the chat widget on your website ( https://help.tidio.com/hc/en-us/articles/5378348485660-Install-Tidio-on-your-Website).

Hope this clarify the things out! Please feel free to reach out to us at [email protected] in case of any additional questions.

Hi again!

Thanks for your response.

With the details shared from your end we can assure you we understand your needs behind the request and we find your feedback valuable. We have already passed it to our developers.

They confirmed, that for most users having the widget preconnect enabled is better and by default should stay like that.

We may consider enabling the option in the checkbox to have preconnect disabled, but we are not able to promise introducing it. Your understanding will be appreciated.

Please contact us back in case of any other questions.

Hi Mike! We’d love to have the case verified for you. Please contact us at [email protected] — the Team will be there to assist. Thank you!

Hello there,

Thank you for your valuable feedback.

We apologize for any inconvenience this may cause. We have discussed your concerns with our engineering team, and currently, it won’t be possible to remove the preconnect. However, we have forwarded this feedback to our product team for consideration in future updates.

We’d also like to assure you that our chat widget is designed to load asynchronously. This means it loads independently of your website’s key elements, ensuring it doesn’t interfere with your site’s performance or loading speed. The crucial resources of your site remain unaffected, and the chat widget loads at its own pace without waiting for other content to load first.

For more details on how Tidio loads in your website, please refer to https://help.tidio.com/hc/en-us/articles/5462176187932-Tidio-Loading-Speed

Thank you for your understanding and for helping us improve our product.

• This reply was modified 5 months, 2 weeks ago by olektidio.

Hello there, thank you for your feedback. We’re sorry to hear about your bad experience with Tidio. In case you need our support, please do reach out to us at [email protected]. We will do our best to assist you with any issue you might have encountered.

Hello there! It’s great to hear that our customer service was helpful, we do our best to provide the highest standard of customer service ??

Hello there, thanks so much for the nice review!

Hello! We appreciate your review ?? Also, we’re happy that you were satisfied with our Support!

Hello there, thanks so much for the great review!

Hi there, thanks so much for the nice review, we’re happy that you enjoy using Tidio!

Hi Renzo! We’re deligthed to see your review, it truly made our day!