Olumide Akintunde

Hi @usefulforms01

I hope you are doing great today. I was able to replicate the issue your users are facing. The bug here is that when users do not complete or provide the necessary information in the required field, an error will be shown when they click the PayPal button to proceed. However, if the users try to address this by filling the required field, they won’t be able to proceed again as the error will still persist despite the fact that users have already filled the required field.

Additionally, the only workaround for users is to refresh the page after making the first mistake and fill in the field correctly before triggering the PayPal button again.

Note: This is a bug that the Forminator team is aware of, and they are working around the clock to fix it. However, the ETA is unknown.”

Best regards,
Olumide Akintunde.

Hi @bvk69varghese
I hope you are doing great today. To address your concern about editing Email content for “Activated account”, please strictly follow the solution provided here “Email Customization”

To Stop the Email: Follow the steps below

1. Login to your WordPress dashboard
2. Hover on Forminator
3. Click on forms
4. Click on “Edit” button on the form you want to modify
5. Click on Users Registration (in the navigation section)
6. scroll to User Account Activation
7. Click on “None” in Activation Email(see the picture below)

View post on imgur.com

HI @ayman88

Is it possible to disable the Form page from being cached with your caching plugin, if yes, please give it a try.

Hi @ayman88

Thanks for exporting the form. I tested the form on my website and I was able to preview it on my live page.

I’d suggest that you perform a full plugin/theme conflict test to identify the cause of this issue. 
Before you embark on this please make sure you do a complete backup of your website(Preferably, perform the test in a staging site)

Steps;

1. Deactivate all plugins except Forminator
2. Switch to a basic theme as Twenty Twenty Two

To learn more about how the plugin conflict test is executed, please see this guide below:
https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

Check out this handy flowchart of the troubleshooting process detailed above.
https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Kind regards,
Olumide Akintunde

You are most welcome @pleasure94

Hi @pleasure94

You have to make the conditions apply to “Any” not “All”. See the attachment below

View post on imgur.com

Hi @fahrtenschmiede

We are glad it worked.
Cheers??

Hi @amartinelli1230

The first option I recommend before following the steps above is to resolve this issue by setting the form to load with Ajax.
To do this, follow the steps below:

1. Go to the form screen.
2. Click on the edit button for the form with the issue.
3. Click on ‘Behavior’ in the Edit form screen (navigation section).
4. Scroll down to ‘Method.’
5. Select ‘Ajax’ (if not already selected).
6. Click on ‘Update.’
   This should resolve the issue.
   

Best regards,
Olumide Akintunde

Hi @amartinelli1230

I hope you are doing well today. Since the form was working for some time, and all of a sudden, it stopped working and started throwing errors, this might be as a result of a plugin/theme conflict.

I’d suggest that you perform a full plugin/theme conflict test to identify the cause of this issue.
Before you embark on this please make sure you do a complete backup of your website(Preferably, perform the test in a staging site)

Steps;

1. Deactivate all plugins except Forminator
2. Switch to a basic theme as Twenty Twenty Two

To learn more about how the plugin conflict test is executed, please see this guide below:
https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

Check out this handy flowchart of the troubleshooting process detailed above.
https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Option 2;

To further investigate this issue could you please export your form https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export to pastebin.com or Google Drive and share the link?

Kind regards,
Olumide Akintunde

Hi @fahrtenschmiede

I hope you are doing great today! The issue you are facing seems to be a result of conflicting CSS files or errors.

To resolve this issue, please follow the described steps here strictly: https://www.ads-software.com/support/topic/forminator-css-is-somehow-broken/#post-16944303

If you have any other question(s), please feel free to ask.

Best regards,
Olumide Akintunde

Hi @pleasure94

I hope you are doing well today!
To address your concern, you can use conditional logic for the email field. This conditional logic should state that the ‘send message’ or ‘submit button’ should only be visible to users when they enter an email address that contains either @gmail.com or @yahoo.com.

To help with this, I created a mockup for you. I exported the form I created for you that has this logic, so you can import the form and add the logic to your form.
Here is the link: https://pastebin.com/tcLr0Jrb

If you have any question(s) feel free to ask.

Best regards,
Olumide Akintunde

Hi @quantum_leap

I’m glad i was able to help.

Cheers

Hi @quantum_leap
I am glad you’ve identified the issue.

The purpose of the code you provided is to check if the two emails provided by users in a form are accurate. However, if you create a normal form without this logic ( verifying two emails) an error will occur.

Answer to your Question:
Yes, you should be able to make this code work for a particular form. To do this use the modified code below

add_filter('forminator_custom_form_submit_errors', 'check_form_data', 99, 3);

function check_form_data($submit_errors, $form_id, $field_data_array) {
    // Check if the form ID matches the specific form you want to target
    if ($form_id === 'enter the form id here') {
        $email1 = $email2 = '';
        foreach ($field_data_array as $arr) {
            if ($arr['name'] == 'email-1') $email1 = $arr['value'];
            if ($arr['name'] == 'email-2') $email2 = $arr['value'];
            if ('' != $email1 && '' != $email2) break;
        }

        if ($email1 != $email2) {
            $submit_errors[]['email-2'] = 'The email addresses must match!';
        }
    }

    return $submit_errors;
}

Note: Please add the form ID you want this code to work within the if ($form_id === 'enter the form id here') { of the code provided above.

After this process, Save the file and retest the form.

Best regards,
Olumide Akintunde

Hi @quantum_leap

Thanks for the exporting the file. I tested the form on my website and I was able to submit the form without any issues or error messages. I’d suggest that you perform a full plugin/theme conflict test to identify the cause of this issue.
Before you embark on this please make sure you do a complete backup of your website(Preferably, perform the test in a staging site)

Steps;

1. Deactivate all plugins except Forminator
2. Switch to a basic theme as Twenty Twenty Two

To learn more about how the plugin conflict test is executed, please see this guide below:
https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

Check out this handy flowchart of the troubleshooting process detailed above.
https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Kind regards,
Olumide Akintunde

Hi?@desarrolloce

I hope you are doing great today. Sorry to hear that you’ve experienced an error while using Forminator!

To further investigate this issue could you please export your form https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export to pastebin.com or Google Drive and share the link? 

Kind regards, 
Olumide Akintunde