Omnisend
Forum Replies Created
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Hello, thank you for sharing your feedback with us. We apologize for the inconvenience you’ve experienced.
Testing on the live site is definitely not recommended. Many brands today utilize staging sites, and a suggested approach in this scenario is to create a new free brand in your Omnisend account specifically for testing purposes, and then connect it to your staging site.
You can find a step-by-step guide described in this knowledge base article. If you have further questions, please reach out to our support team.
Hello!
Since we haven’t heard from you, we’ll resolve this thread for now. Please feel free to reopen it anytime you need!
If you have any questions or need any assistance, do not hesitate to create another support thread, we’ll be happy to help you.
Have a good one!
Forum: Plugins
In reply to: [Email Marketing for WooCommerce by Omnisend] URL ERRORHello there! Thanks for submitting the support thread and apologies for the late reply!
We have tested your setup out, and here’s what we found. You see, during our testing, we found out that the password reset links aren’t sent through Omnisend itself, which is important since the app can track links from the emails that were sent through it only. We cannot apply our click tracking mechanism to the links that were sent by third-party tools.
Another thing to keep in mind is that Omnisend uses link shortening and UTM tags in all links that are added to the emails, see an example of such link below:
As you can see, the structure does not match the one your password reset links have.
With this in mind, it seems that Omnisend does not cause trouble in this case. To confirm it, can we ask you to remove the plugin and test the password reset flow? Let us know of the results.
Looking forward to hearing back from you!
Forum: Plugins
In reply to: [WooCommerce] Shipping Zones DissapearedHey there! Thanks for creating a support thread!
Can you provide us with the original list of the shipping zones you had before the issue occurred? Which ones exactly have disappeared? We will conduct research based on the provided information and let you know of our findings.
Also, can you provide is with some additional details?
Are there any other plugins that may be managing shipping zones? Is auto-update enabled there? Is it possible that the shipping zones could have been edited by one of your collaborators?
Looking forward to hearing back from you!
Hey there and thank you for taking the time to share your experience with Omnisend! We greatly appreciate your continued support and trust in our services.
While encountering bugs and issues can be frustrating, we’re glad to hear that our support team has been able to assist you effectively. We believe that dedication and persistence are key when it comes to resolving any challenges that may arise. Deniz and Diego are truly exceptional members of our team, and we’ll be sure to pass along your appreciation to them.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Hello!
We are pleased to announce that starting from version 1.13.0, our plugin Omnisend for WooCommerce is now compatible with High-Performance Order Storage (HPOS).
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected].
Have a great day!
- This reply was modified 1 year, 4 months ago by Omnisend.
Howdy!
Thank you for taking the time to share your feedback about Omnisend. We’re thrilled to hear that you’ve had a great experience with our platform over the past six months. It’s a wonderful milestone and we hope you’ll meet even more of those with us!
We understand the importance of seamless integration with various marketplace platforms, and we’re delighted that our solution has allowed you to differentiate your orders from all the marketplaces that you use and make your marketing even more effective!
At Omnisend, our goal is to help businesses like yours gain new customers and achieve their marketing objectives. Keeping this in mind, we’re especially happy to hear that Karine has helped you so effectively. Quick and helpful support is something we strive for, and we’ll make sure to pass on your kind words to her. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Remember, we’re here to support you every step of the way!
P.S. They say laughter is the best marketing strategy, so here’s a little joke for you: Why did the email go to therapy? Because it had attachment issues! Keep up the great work, and thanks for choosing Omnisend!
Both issues mentioned are solved.
Forum: Plugins
In reply to: [Email Marketing for WooCommerce by Omnisend] No changelog why?Hey Sam!
We’re happy to announce that the changelog has been introduced to our plugin! You can now see the updates when you view the details of the app!
Thank you for the suggestion and have a wonderful day!
Forum: Plugins
In reply to: [Email Marketing for WooCommerce by Omnisend] Code improvementsHeck there!
Thank you for making a post in our support thread!This is a great observation! We have pushed your suggestion to the responsible team, they are going to look into it and make the necessary adjustments.
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected].
Have a great day!
Hey there!
Thanks for posting in our support thread.We can see that you’ve already been in touch with our Support Team therefore we’ll close this thread to keep the communication in a single place.
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected].
Have a great day!
Hey there!
Thanks for posting in our support thread.We can see that you’ve already been in touch with our Support Team therefore we’ll close this thread to keep the communication in a single place.
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected].
Have a great day!
Forum: Plugins
In reply to: [Email Marketing for WooCommerce by Omnisend] Not working with multisite.Hey Mohammed!
Thanks for posting your question!In order for Omnisend to work with multiple storefronts, you’d need to place the snippet on the additional sites.
<script type="text/javascript"> window.omnisend = window.omnisend || []; omnisend.push(["accountID", "<em><strong>YOUR_BRAND_ID</strong></em>"]); omnisend.push(["track", "$pageViewed"]); !function(){var e=document.createElement("script");e.type="text/javascript",e.async=!0,e.src="https://omnisnippet1.com/inshop/launcher-v2.js";var t=document.getElementsByTagName("script")[0];t.parentNode.insertBefore(e,t)}(); </script>In order to use the product picker on your website, you’d also need to place a $productViewed JS event on every product page. Here’s a link to a doc that goes more in-depth about this event:
https://api-docs.omnisend.com/reference/event-trackingYou can omit this step if you’d like to pick products from the Email Builder directly.
You’d need to replace the YOUR_BRAND_ID with the actual ID which you can find in any API key you generate in your brand. To create one, go to Store Settings > API keys > click Create API key. Everything you see before the dash is your Brand ID.
As soon as the snippet is present on all pages of the additional storefronts, Omnisend will start tracking the customers and display the forms. You can place the snippet manually or do it with the help of Google Tag Manager, for example.
In case you face any issues with the setup, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected].
Have a good one!
- This reply was modified 2 years, 2 months ago by Omnisend.
Forum: Plugins
In reply to: [Email Marketing for WooCommerce by Omnisend] No changelog why?Hey Sam!
Thanks for posting in our support thread.Feedback taken! We have relayed it to the responsible team and expect them to include the changelog in the updated plugin versions!
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected].
Have a great day!
Ahoy there!
Thanks for providing and updating the feedback, we appreciate it!No BS is in our philosophy and we’re glad you noticed it! Our Support Team will always be there for you to help you with any question or request you might have.
Stay awesome and drop us a line any time you need some assistance, we’ll make sure you receive the best service ever!