omoz4real

Hi angelo_nwl,

Thanks for the reply. I have checked the site but don’t know why you are getting a 500 page error as everything seems to be working fine from my end.

Please find some links to some of the events on the site,

https://lifesaverscanada.com/course-registration/tags/03-19-2017/

Thanks.

Hi cainmin_nwl,

Please find below a link to the site with a day that has not passed.

https://lifesaverscanada.com/events/basic-life-support-bls-evening-tuesday-2017-03-14/

Also below is a page with links to various events registration.

https://lifesaverscanada.com/hsf-courses/hsf-course-schedules/

Thanks and appreciate the help so far.

Hi cainmin_nwl,

Here is an actual link to test what I am trying to solve. In the bookings page, if a user registers, the form doesn’t clear the input fields after submission. The payment gateway can be seen as an hyperlink under the bookings sub-heading. If a user clicks on the link, it directs them to the bank website.

https://lifesaverscanada.com/events/basic-life-support-bls-evening-tuesday-2017-03-06/

Thanks.

Hi cainmin_nwl,

Very sorry for the late reply. The payment gateway from beanstream.com was added to the page through an hyperlink which was added on the Booking/Registrations description textarea field when adding an event on the back end. This is actually how the hyperlink looks like on the description field

<div class=”register-now”>Click HERE to PAY NOW and get 5% discount.</div>

Could it be the one causing the problem?

Thanks again for your help so far.

Hi @caimin_nwl,

I am not actually using any payment gateway. The payment transaction is just a link to the banks website.

Hi zeubest,

Not yet. Haven’t been able to make progress on the problem. I am still waiting for @ cainmin_nwl if has got any solution.

Hi caimin_nwl,

Thank you very much. This is a link to the site I am currently trying to rectify the problem.

https://lifesaverscanada.com/events/basic-life-support-bls-evening-tuesday-2017-03-10/

Please note that the site has a lot of event registration but this is just one of them. Thank you very much.

Hi cainmin_nwl,

Thanks for the feedback. I have tried using the default twenty seventeen theme and the problem still persist. Like I said earlier, this does not happen for loggedin users only anonymous users trying to book an event. If users are logged in, the success message goes through. But I don’t users trying to book an event to always register.

Thanks for the feedback. It is very much appreciated.

Hi NetwebLogic_Support,

Thank you very much for your reply. Yes I had already done what you instructed by deactivating the other plugins to see if this resolves the problem. What I noticed again was that the booking forms only shows the success message for login users. I am yet to try switching to the default theme but I don’t really think that is the problem.

Hi patrickbln,

Thanks for your support. Please update me if you can resolve the issue. I would keep trying on my site to see if I can get it resolved and update on results as well.

Thanks Guys.