oneteamsoftware

when the order total is $150, and we apply a coupon code, for example, a 15% discount code, the order total now becomes $136.43, and NO SHIPPING OPTION shows up.

Please note we can’t possibly know what can be wrong just based on the description, but unless you have a plugin that by any reason can hide shipping methods, the issue is likely related API not returning rates for the heavier (bigger package).
Please try to uncheck “combine boxes” in the settings of the plugin.

It also doesn’t let you finish the order, because we haven’t selected any shipping method.

WooCommerce typically won’t allow to checkout physical products without selecting any shipping option.

The plugin operates by retrieving and presenting data from the ShipStation API. API can’t control which settings to use to return the rates.

Thank you so much for taking the time to share your positive feedback about our ShipStation Shipping plugin! We’re thrilled to hear that it meets your needs and expectations.

Your satisfaction is our top priority, and we’re here to assist you every step of the way. Should you encounter any issues or have any questions in the future, please don’t hesitate to reach out.

Thanks again for your support and trust in us. We’re looking forward to continuing to support your shipping needs.

Hi, please note that this forum is for the support of the “free” version of the plugin. If you have any questions regarding PRO version of the plugin then please use https://1teamsoftware.com/contact-us/ to contact us.

It will be beneficial to include loom.com video as well as a debug log when you will send us your ticket via our contact form.

Please never attach them here.

You are able to customize shipping services in the PRO version: https://1teamsoftware.com/documentation/shipstation-shipping/installation-and-configuration/how-to-customize-carrier-services/

In Free version you can utilize “Max Displayed Rates”, “Min Shipping Rate Cost” and “Max Shipping Rate Cost”.

Logs should not have a maximum length but if you are using WooCommerce -> Status -> Logs it can be a limiting factor.
Please try to download logs directly from the file system from wp-contents/uploads/wc-logs/ and see if it will make any difference.

Feel free to contact us https://1teamsoftware.com/contact-us/ if you will need more assistance.

We are sorry to hear that you are experiencing issues. Please refer to our documentation here https://1teamsoftware.com/documentation/shipstation-shipping/

If it won’t be sufficient to resolve the issue then please use our contact form https://1teamsoftware.com/contact-us/ and we will be happy to assist you.

Thank you for sharing your feedback. We prioritize transparent communication and ensure our subscribers are informed about their subscription details. As mentioned, our website clearly states the terms of the annual subscription, including its automatic renewal. We also send out three reminders before the renewal date to ensure our subscribers are well-informed and equipped with instructions to cancel if they choose.

We regret any inconvenience you faced, and we always respect the outcome of third-party resolutions, such as PayPal’s. Our main goal is to deliver excellent support for our plugins and to our users. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us. We’re here to help!

Was the change reverted? We have updated the plugin and issue has returned.

Could you please share your ticket number or order number with us? By doing so, we can review what occurred and see how we can correct any mistakes and ensure a better experience for you in the future.

Best Regards,
1TeamSoftware Support

We are sincerely pleased to learn that you’ve successfully resolved the challenges you were experiencing and apologize that you were not able to get the support you’ve expected.

For inquiries regarding our free plugins, please be aware that our support capacity is somewhat limited as we must prioritize support for the paid customers. However, we strive to provide direct support even for free plugins to ensure that your experience will be seamless and rewarding.

We are unable to match your username to any existing tickets at the moment. For us to delve deeper and understand the specifics of your situation, could you kindly provide your ticket number? This will enable us to pinpoint any lapses in our support and refine our services to serve you better in the future.

We appreciate your understanding and look forward to your response.

Warm Regards,
1TeamSoftware Support

Please feel free to contact us at?https://1teamsoftware.com/contact-us/

Sorry, your request is not clear. Please use our contact form and submit a loom.com video with the details of the issue and we will take a look.

Best Regards,
1TeamSoftware Support

issue has been resolved

As noted earlier, the behavior you’re observing is expected. Our plugin is designed not to modify any templates. If your theme integrates a shipping calculator for every shipping package, our plugin cannot influence or change that aspect.

For a more compatible experience, you might consider exploring other themes or seeking an alternative solution that aligns better with your requirements.

We appreciate your understanding and are here to assist with any further questions or concerns.