Kawshar Ahmed

Hi @michaellanfield,

I hope you are well.

If you see the same except, then it means you are using a custom excerpt through the default WordPress excerpt field. – https://i.imgur.com/dj4ScTg.png

Please open a post, and look for the custom excerpt field beside the main editing field. – https://i.imgur.com/pA4sCmK.png

By default, excerpts in the Ashe theme are pulled from the post and not custom which is common.

I hope it helps. Let me know how it goes. ??

Thank you

Hello @uriahs-victor,

I hope you are doing well.

I haven’t heard from you since then. So, I was wondering if your issue has been resolved or not. Please let us know. I wish you a good day.

Thank you

Hello @farhan2019,

I hope you are doing well.

First of all, I am extremely sorry about the experience you have had with us. I have checked your query but this is quite strange! It shouldn’t change to the Sinhala language completely.

It should keep all the strings on English language if your default language is English. For example, Here I am attaching two videos to show you the first view of admin panel and the view after changing the default language.

Here you will see some strings are changed but not the complete view. Please check this videos here – 1. https://d.pr/v/e4svQ1 2. https://d.pr/v/20CF3f

It would be so appreciable if you please share some screenshots and tell me about the default language of your WordPress website.

Thank you

Hello @123host,

I hope you are doing well.

Normally, BetterDocs search works only for BetterDocs contents. It doesn’t load “Envira Gallery” related content unless modifying the BetterDocs search query. And to speed up the search you might need some custom development like migrating the BetterDocs contents to a different table, changing core BetterDocs functionalities etc.

To specifcically reduce the search timing, kindly keep betterdocs contents in wp_posts table. To modify our search fucntion navigate to /betterdocs/public/betterdocs-shortcodes.php and go to line number 699, you will get our search function there.

Note – You have to modify these things based on you requirements and own risk. You may lost this customization if you update the plugin.

Thank You

Hello @ajcomeau,

I hope you are doing well.

First of all, I am extremely sorry about the experience you have had with us. I have already talked with our Dev Team and they assured me this shouldn’t be happening at all. But It could happen for any style conflict or misconfiguration.

I have pointed out the issues that you are having right now. I can ensure you that we can help you to resolve these issues accordingly if you please share your webpage URL. We need to investigate this before sharing the reason behind this issue.

Again, I would like to apologize for this trouble. We always try to provide a helpful plugin and support.

Thank you!

Hello @uriahs-victor,

I hope you are doing well.

I have checked your query. Actually it works on most of the themes without having any issues. Maybe you are getting this because of style conflict of your theme. We have checked this plugin with the most popular WordPress themes and found all the layouts okay.

But If you need help then I can check and assist you to fix this issue on your website. Please share your webpage URL, so that I can check this well and help you out quickly.

Thank you

Hello @krishs,

I hope you are doing well.

I am so sorry for this issue you are having. I have checked your query and screenshots. It would be so appreciable if you please share this section as a JSON file. Please check this blog here to understand the process. I will check this and let you know the solution as soon as possible.

Thank you

Hello @redsuzie,

I hope you are doing well.

I assume that you are using the EA Testimonial Slider widget. This is a PRO element and according to the WordPress ORG rules, we can’t talk about any PRO features here. For any PRO widget related query, you can contact our team here.

If you are using any other widget, please describe a little more and mention the widget name clearly. So that I can understand it well and help you out.

Thank you

Hello @antonadis,

I have tried to reproduce it on my end. But I couldn’t get the same issue. It would be so helpful if you please make a demo page using our TOC Block and share the link here. So that I can investigate it again and let you know the solution soon.

Thank you

Hello @sheridanbird98,

I hope you are doing well.

I have checked this issue and tried to reproduce it on my end. But It’s working fine here. Please check this screenshot here – https://d.pr/v/9pLDBd

That seems strange! I assume that you are having a conflict here. Can you please check for plugin conflicts by following this: You can check for Plugin conflicts by deactivating all the third-party plugins one by one except for the Essential Blocks for Gutenberg.

Simply go to your WordPress Dashboard and navigate to wp-admin -> Plugins and then, deactivate other Plugins.

Besides, you can switch to a different theme like Twenty Twenty Three. And, check back as well.

Also If you please share the Site Info then I will give it another try. Please go to your WordPress Dashboard -> Tools -> Site Health -> Info -> Copy Site Info to Clipboard. Then paste it in PasteBin and share the link with us.

Let me know how it goes. Thank you!

Hello @camilo517,

I hope you are doing well.

I haven’t heard from you since then. So, I was wondering if your issue has been resolved or not. Please let us know. I wish you a good day.

Thank you

Hello @sliderx3,

I hope you are doing well.

I haven’t heard from you since then. I asked for your webpage URL, where you are getting this issue. But you didn’t reply to me anything. So, I was wondering if your issue has been resolved or not.

Please let us know. I wish you a good day.

Thank you

Hello @antonadis,

I hope you are doing well.

I have checked this issue and tried to reproduce it on my end. But It’s working fine here. Please check this screenshot here – https://d.pr/i/wKnBDM

That seems strange! I assume that you are having a conflict here. Can you please check for plugin conflicts by following this: You can check for Plugin conflicts by deactivating all the third-party plugins one by one except for the Essential Blocks for Gutenberg.

Simply go to your WordPress Dashboard and navigate to wp-admin -> Plugins and then, deactivate other Plugins.

Besides, you can switch to a different theme like Twenty Twenty Three. And, check back as well.

Also If you please share the Site Info then I will give it another try. Please go to your WordPress Dashboard -> Tools -> Site Health -> Info -> Copy Site Info to Clipboard. Then paste it in PasteBin and share the link with us.

Let me know how it goes. Thank you!

Hello @camilo517,

I hope you are doing well.

I have checked your query. But I couldn’t understand it well. Can you please let me know which widget you are using and facing this issue? Please share some screenshots also. So that I can understand it well and help you out.

Thank you

Hello @katzmeow and @metalp3n,

I hope you both are doing well.

I am really sorry for this issue. Our Dev Team has already fixed this and we released a Hot Fix Version a few moments ago. Please update your EmbedPress to the latest version (Version – 3.6.6). I hope it will help you to get this issue fixed. Let me know how it goes.

Thank you