ontour

I’ve just discovered that my host decided that domains on this server had been suffering access requests from large numbers of IP addresses, so they simply blocked access to that folder on all domains. And no, they didn’t bother letting customers know. I’m a little irked… Thanks for your help Esmi, and sorry to have wasted your time!

How would I change the permalink structure when I can’t get into the admin panel?

Of course – https://cuidhe-leathain.co.uk/

Yup ??
Same in Chrome and IE, same on desktop, laptop, phone…

Deleted all contents apart from wp-content folder, wp-config.php, and .htaccess, reuploaded from fresh copy of WP. Same result ??
Domain seems to work fine (apart from obviously the plugins aren’t working as I’ve renamed the directory). Domain.com/wp-admin redirects to “domain.com/wp-login.php?redirect_to=http%3A%2F%2Fdomain.com%2Fwp-admin”. Attempting to go direct to domain.com/wp-login.php generates an error “The domain.com page isn’t working

domain.com redirected you too many times.
Try:
Reloading the page
Clearing your cookies
ERR_TOO_MANY_REDIRECTS”

.htaccess was fine, but I hadn’t got to check wp-config

I have been slightly overtaken by events – in my earlier panic, I’d asked my host to restore a recent backup, and while working through the files looking for clues I’d forgotten that request. The site was restored before I’d had a chance to finish with what you’d suggested, and there’s no way now of going back to that. In the *hope* that the restore predates the hacker having access ability (it certainly predates when he logged in as an admin and changed it) I’ve changed all passwords and put it back in public view. I’m just worried still that there was definitely some hacked info that WordFence hadn’t picked up, so I’m not sure I can trust a scan result if I do one again today.

More than eight weeks after this thread, and nearer ten weeks since problem first reported.

I took a bit of a chance on this, having spotted that the site URL under Settings>General was the root but the WordPress address was the subfolder, and I just tagged the subfolder URL on the site one, prayed, tossed some salt over my shoulder, crossed my fingers, and hit Submit. Hey presto, it works. I just added a static html page in the root, and the site runs fine in the subfolder. Many thanks for the help – it hadn’t occurred to me that it was the ‘moving directories’ advice I needed rather than the ‘giving WP its own directory’ one.

Is your slider part of the theme itself, or an additional plugin?

Are you sure you want to put it underneath? On smaller displays that could put the menu out of sight until you’ve scrolled beneath the slider?
Still, presuming it is what you want, the Support section at sevenspark.com has a shortcode for use when placing the menu other than where your theme has it. To prevent a menu appearing anyway where the theme expects it, you can create a new (non-Uber) menu and leave it empty, and select that as the one to use in the default position.
While I’m commenting anyway, some of your menu’s are a bit … empty … for all the space you’ve allocated to them. Have you thought about possibly using some background images on certain sections to help disguise that? I’ve used Ubermenu on Minors On Tour and put in a couple of pics which you can see make it look a little more dynamic.
Good luck!

Last input from the author was a month ago – think it’s time to mark this plugin as discontinued…

Cory
I won’t repaste here the instructions from lifeinthegrid.com/support/knowledgebase.php?article=12#faq-trouble as you already have them, but I’ve just gone back and checked – I’m afraid NOWHERE in that help file is there any indication that, if you need to apply the edits suggested in the htaccess file. How is the user supposed to know that?! Well, I gave up trying to get it to work with a local installation, and instead copied it to another domain. Empty folder, spare database details to hand. Hey presto, the installer actually runs.
And now we have some text fields, the first of which is already filled in with ‘localhost’. Okay, since you prefilled it, I’m gonna guess it’s right. Next, is a field marked ‘Name’. Note that, *Name*. Not ‘Database Name’, not ‘User Name’, not ‘Domain Name’, just ‘Name’. That’s really helpful, isn’t it? Okay, I’ll hope that it actually means Database Name, so I’ll fill that in there. Next is ‘User’, and then Password. And hit Test Connection. Result – “Server Connected: Fail, and Database Found: Fail. Well that’s strange, I know I filled in the names of an existing database and its associated user correctly! Ah well, let’s just create a new database instead then. After all, there’s a checkbox helpfully marked Create New Database.
So create a new database name, and user, and password, and hit Test Connection. Exactly teh same Fail result. Well yes of COURSE the Database name isn’t ‘found’, I’m just *creating* it, that’s why I pressed the “Create New Database” button!
See, that’s what’s making this plugin WORSE than useless. Because not only can novice users not use it, but they end up worse off than if they’d never tried. Because not only don’t they get the result they were looking for, now they feel demoralised, stupid, helpless. Clearly I’m all of the above, because I not only have no idea how to proceed, I’ve actually lost the will to try and find out what’s wrong – I know I’ll spend hours, and then come up with a complete impasse because the help file didn’t tell us what we needed to do. I’ve deleted it, and the plugin, and I’ll have to do without it.

Hi Cory
Thanks for the reply. I did read that section before I posted here. Unfortunately I couldn’t make any sense from that section, because it suggested editing one of two files (either httpd.conf or .htaccess). But, as per the instructions, I don’t HAVE either of those files – the directory only has the two files generated by Duplicator from my original site.
To explain better: Instant WordPress had the whole wordpress files (with wp-admin, wp-content, etc) in a folder called htdocs, and I’ve deleted everything out of that folder – the instructions said it should be an empty folder.

Oh you are having a laugh, right? THREE WEEKS since the plugin broke, you’re replying for the first time and thinking that we’re still waiting? What did you think we were doing with our sites in the meantime, just turning them off and waiting patiently in the hope that one day you’d reply?
We’ve all moved to a different plugin buddy. Several weeks ago.