ontraportfrank

Version 2.0.26 was released on 4/25/22 to address this issue:

== Changelog ==
+= 2.0.26 =
+* Fixed a PHP error involving undefined user roles arrays

Please upgrade your PilotPress plugin using your WordPress backend (the regular update process).

We have a new release written and being tested now. I would expect that the new version will be available within a week.

Hi @kailajune

I grabbed the ticket and requested some information. If you can provide the information on the ticket we’ll use it to investigate and resolve the issue.

Thank you for the complete description of the error you are seeing and the correspondence you received from WordPress. It’s always very helpful to have all of the information like that!

Sorry about that. I’ll find the ticket and escalate it so we can investigate and see exactly what is going on.

Can you please chat into our Support department so we can get a ticket created for this error? The easiest way is from within your Ontraport account, by clicking the ? “help” icon in the bottom right, then clicking on “Contact Support”. There will be a link there to chat in to our team.

You can also chat in from https://ontraport.com A chat icon will appear in the lower right. We will need your Ontraport account number, so have it handy if you are not logging in from within the account.

We need to be able to view your Ontraport account as well as your WP site to correct this, so logging a ticket with our support team is definitely required.

Can you please chat into our Support department so we can get a ticket created for this error? The easiest way is from within your Ontraport account, by clicking the ? “help” icon in the bottom right, then clicking on “Contact Support”. There will be a link there to chat in to our team.

Let them know Frank has the details of the error and I need the ticket created for our dev team. They will contact me and I’ll fill in the details you provided here so you don’t have to repeat it all via chat.

Please contact our support department at [email protected], or chat in from inside the Ontraport account (use the question mark help icon in the lower right and select “Contact Support” and then “Live chat”). You can also chat in from our home page at https://ontraport.com.

Please contact our support department using the Ontraport account that is connected to your site via PilotPress. To chat support from within the account you can click the question mark icon in the lower right, then “Contact Support” and click the link for “Live Chat”. Support is available most days from 6 AM to 11:30 PM Pacific time (2 PM to 7:30 AM the next day UTC).

• This reply was modified 2 years, 10 months ago by ontraportfrank.

Thank you for your report. I will send it up to our developers for changing with the next release.

You should not have PHP warnings turned on for a production website. They are non-critical, minor errors that do not affect the website’s functionality. See this article for more information and instructions on how to turn them off: https://www.wpbeginner.com/wp-tutorials/how-to-turn-off-php-errors-in-wordpress/

Can you please submit this to our Support team at Ontraport? You can do so from within your Ontraport account by clicking the question mark icon in the lower right and selecting Contact Support > Live Chat or Submit a Support Ticket.

Make sure you upgrade to the latest version. We updated the OntraPages plugin on or around Apr. 15, 21 to address the transients issue (version 1.2.20). You should not have any transients permanently saved after that date.

Hi Justin,

The new code is now in the current release, version 2.0.22 at https://www.ads-software.com/plugins/pilotpress/

Ticket 586995 created for this issue. You should receive it in your email. Please respond to that ticket with the account number and our team will investigate the error.

I have created a dev ticket, #24944, for the above issue.

Please submit this to our regular Support channel.

This is usually caused by the Admin of the WP site trying to test a partner login, and the Admin is still being recognized by WP (even in private or incognito mode). Try from a browser you have not used as Admin on your WP site. Or, our team can test it for you.

I can enter a ticket for you if you like, but will need to know your account number (found in your Ontraport account, when you click the profile icon. Screenshot. And the email address you want us to respond to if it’s not the Admin of the Ontraport account.