ophirsela

Ok i will Thanks

@ihereira thanks for that. i read the article. maybe i’ll switch to smto plugin instead of using my server, however i’d like to clerify before changing the whole setting – if my emails are infact being sent, just in delay of several hours – is the chnage to SMTP provider neccesery? is it supposed to make the emails be sent immediatly and not reach the spam?
thank you

@oaoyadeyi that was indeed my follow up step.
since 2 things occored:
1. the WP Mail Logging is only registering a small portion of the emails sent by woocommerce (i opened a topic on that with the plugin support)

2. i noticed i recived those emails of “order complete” with the edited template – in a few houres delay. is that normal behavior for woocommerce?
i got by now 2 out of 3 “order complete” emails i was supposed to get

If the order will be on the order list as canceled and i will have all the regular order data such as products and totals and customer details then there will be no problem (i would also add the error description in plane language). I would be able to email or call the customer and complete the payment. However this is not the case now – the client that gets the error in this topic – her order never appeared on the order list. She contacted me and sent a screenshot of the error. Otherwise I would never have known there was a problem.

But i think the most simple and effective solution is for the client to get a specific and understandable error message so she can fix it and complete the irder. Just like woocommerce regular error if for example there is no valid zip code so to write “please enter valid zip code” etc

well i would advise to add such a feature to the plugin – an error counter for lost deals with woocommerce order number and and email notification to website owners so they could save the deals instead of loosing them.

Thanks you your replay
as this happaned to a user i can’t know exactly what was missing – she thought she filled all details. and she managed to pay via credit card plugin. i suppose when she tried to pay with paypal there was some auto-fill and some info was missing or not validated correctly by the API rulse.
all feilds are mendatory including zip code on my checkout – it’s woocommerce defult
In any case – i think a more user friendly messegae is a must as it is the end users who experience the error and not a site owner or developer.
i don’t know if other users experienced other errors and didn’t tell me about it, or they did and i lost customers, i did notice there are less paypal payments on the website since i chnaged the plugin. is there a way to know from the plugin side – how many errors such as this were created since i installed it?

It is se to defult to begin with