orchardlink

OK…thank you for persevering and revising clear guidance relating to Mailchimp taxonomy but this is still not working.

I have followed your advice to the letter.

Membership Level 4 is the free level: Basic
Membership Level 2 is paid Individual membership
(Memb level 3 is currently dormant Group membership)

A new member registers through the SWPM registration page and becomes a Basic Member (level 4). They then login and pay via PayPal; once that transaction is complete they are upgraded to level 2 (currently and next year either 2 or 3)

Each has a Group in Mailchimp:

4 = “Registered Unpaid”
3 = “Current Group”
2 = “Current Individual”

I just made a trial booking, having set up the membership levels exactly as laid out in your revised advice and checked the mailchimp audience after each phase (registration and payment complete). Whilst the SWPM worked as designed in that registration triggered a Basic membership and payment an Individual membership upgrade, neither the addition of a new member nor the upgrade was reflected in Mailchimp groups and audience…the test member is only in SWPM.

Advice still needed. Can I send any screenshots to help?

OK…here’s more detail. I can

now

get a member to appear in the Mailchimp audience. So the API is working so far as that goes. But that is no use, because I then have to manually move the member to the interest group… the instructions you give still do not reflect the Mailchimp groupname taxonomy.

Mailchimp groups have a Group CATEGORY and a subordinate Group NAME I have a screenshot but since I can’t post images I will have to direct email.

I have tried your system 3 ways:

audience | groupcategory groupname
audience | groupname
audience | groupcategory

NONE OF THESE places the new member into Mailchimp.

Should it be audience | groupcategory | groupname ??? or something else… so many possible options only you can tell em how the algorithm actually works… it remains unclear on your linked example, since it doesn’t acknowledge categories/groups

Grateful for your continued assistance…can’t believe I’m the only one… with this issue

As emailed separately…yes…

Thank you for the responses, but it is NOT resolved. I followed the advice and changed the SWPM to the audience name only (Orchard Link). I then joined as a test member with a totally new email address. Nothing appeared in Mailchimp.
I assume in the screen shot added “My Test List” and “My Member List” (later in the instructions) are the same audience..? Otherwise it just adds to my confusion

I have received no feedback on this problem which persists…. is anyone out there who9 can help!?

specifically my audience is “Orchard Link” and my Tag is “Current Individual Member” .. Should the separate words be linked with “-” or “_” ?

I also have this problem and have followed the documentation rigorously. The documentation still talks about MailChimp Lists and Groups. As you probably know, Mailchimp no longer uses those terms. It is now arranged by Audiences, Tags and Segments. Does your code work equally using those terms?
Documentation:
Using MailChimp Interest Groups
You can specify interest groups when a member is added to your MailChimp list.
Add the interest group names in the list name field like the following:
List Name | groupname1, groupname2 Lets say you have the following scenario:
List Name: my-list-1 Interest Group Names: groupname1, groupname2
Then you would enter the following in the MailChimp list name field of the membership level: my-list-1 | groupname1, groupname2

So I have entered: audience | tag
And nothing gets into Mailchimp. The tag is “current member” and is needed to make the Mailchimp integration worthwhile (else manual interaction needed each new member)

Grateful if you could advise and update your documentation to reflect what has been the Mailchimp new terminology for some time now.
Thanks

Thanks for the fair offer but we have built our revamped website (launched on Monday) largely around your plugin and the cost of a redesign makes that uneconomic. As I said..we will have to live with it..

Had I known this before purchasing the add-ons for yours, perhaps we would have done. As a non profit, however, we don’t have the luxury of profit enabling us to splash the cash on multiple plugins to find the best… We will just have to live with it…

I am using a descriptive title which does NOT get to PayPal…hence the problem.
The subscription button however sends far more information than just the title.
The difference between the way the plugin handles the PayPal subscription button and the PayPal smart button could not be more stark

Dear Mr
Further to my last and relevant to my thread, we offer annual one off and recurring membership payments. Ww have just received our first recurring membership payment. When using the PayPal subscription button type (for the recurring payment) the full data set is received by PayPal. When using the Smart button type, no information (other than the amount) reaches PayPal.
So clearly the plugin talks to PayPal, but the interface with the Smart Payment button is much less capable than the subscription button. Perhaps this might aid the developers in achieving a swift resolution. Many thanks .

Thank you for acknowledging the shortcoming in SWPM which is not present in other plugins (our Event management plugin manages to communicate data from the WP interface to PayPal for example). As a purchaser of two of your paid add-ons we are now committed to SWPM so I hope that the defect can be rectified soon. In the meantime, if the developers could ensure this is noted in the documentation it would be helpful.

I’m afraid those settings have nothing to do with the problem. They don’t affect the passing of transaction information to PayPal. They are related to the emails seen by the customer.

We are simply using the PayPal button in SWPM and Pay Pal emails a receipt but the description is blank