This was the latest update un system status:
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Update on Saturday 4th January 2014 at 15:43:
We are still experiencing some problems with email services and FTP directories. Our engineers are aware of this and have started investigating these problems. Further updates will be provided when available.
We appreciate your continued patience.
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I’m assuming this is my problem? If it is so, do you have any idea how long problems like these usually take to fix?