outsellingathens

I just spoke with them and the consultant was very familiar with our account. He explained that their security does not allow me to upload directly to WordPress. I have to upload through FTP and then go to a specific file in WordPress to get them to show up in the media gallery. He wasn’t sure of the exact steps because it’s been some time since the previous site manager had to make any changes.

I am completely new to WordPress and haven’t done much web design. The website was handled by someone else previously but she is now to busy to do so. I have been able to do most things, but no matter what I try or suggestion I follow, or program I download, I cannot upload media (pictures) to my pages or site. I get the same error I’ve seen in most of these posts which is:
NRossiter.jpg
The uploaded file could not be moved to wp-content/uploads.

Please help!!!!
The site is https://www.outsellingathens.com.