OzTheGreat

Hi,

Ahh ok. Thanks for flagging this. Although our plugin mostly works with Gutenberg there are a few edge cases. We’re currently working on a new (long awaited) release that will have better Gutenberg support. We’re getting close to release and hoping it will be out in the next week or so. Hopefully that will sort your issues.

All the best

Sorry, I’m not sure I quite follow?

Are you trying to connect one site to multiple Facebook pages yes?

All the best

Hi,

Could I have a link to an example post please?

And what version of WP are you using? And are you using the Gutenberg editor or the classic one?

thanks

Hi,

Thanks for getting in touch. Unfortunately I’m afraid your no longer a premium user as your subscription wasn’t renewed so I’m afraid we can no longer provide premium support. However, if it’s an error with the plugin of course we’ll be happy to fix it. Could you try disabling all your other plugins and seeing if that fixes More often than not it’s an another plugin that’s interfering.

All the best

Thanks for the great review

Thanks for the kind review!

Hi,

If I understand correctly what it is you’re trying to do, then I don’t think you’ll have to. The IA version of an articles can only live on one page, however if another page shares that article or posts it then it will automatically pick up the IA version. So if you just publish all your IA versions of your articles to one page, your other page can then share these articles and they’ll also be IA’d.

Does that make sense?

All the nest

Hi Luis,

Sorry, I thought I replied to your thread in our premium support but I think it was actually a different customer with a similar name! Could you possibly email [email protected] please with a link to your RSS feed and a link to the article you’re having issues with? We’re currently working on our WP 5.0 compatibility and I’d like to make sure it’s completely working before we release it.

Thanks!

Hi,

Thanks for taking the time to leave a review. You’re half right, I have been a bit lapse updating the plugin, partly because of all the confusion around Gutenberg, partly because I started a new full time job, and partly because of all the Facebook changes to IA. As I stated in my last support message though I am actively working on a new version and am hoping it will be out extremely soon. We do have many customers who are using our plugin with WP 5 though and as far as I’m aware there are no major issues.

To be honest I’m slightly disappointed with this review, I understand your recent frustrations for sure but you’ve used our plugin for a long time (and still are) and previously been very happy with it, yet you never took the time to leave us an encouraging review before. Even with the WP 5 update delays I feel it’s slightly unjust, the plugin works extremely well, is much better than the official one, and has a plethora of features.

All the best

Hi,

Our support is fairly quick but it does sometimes take longer than 3 hours unfortunately. I’ve replied to your support thread.

All the best

Hi,

Thanks for getting in touch and I’m sorry you’re having issues. Can I ask how you’re inserting the images? And what Editor you’re using (traditional one, Guttenberg, custom one)?

All the best

Hi,

Thanks for getting in touch and I’m very sorry for the delayed reply (I recently started a new job). Humm that doesn’t sound right, by the posts, do you mean the posts on your site or the IA posts? Is it for all posts or only your new ones? Do you use any caching plugins? And finally could you send me a screenshot of your RSS and General settings tabs from the plugin please? (sorry for all the questions)

All the best.

Hi,

Sorry for the delay and thanks for getting in touch. Caching is most likely the issue, if you make sure the feed cache is disabled then open your feed and check it in a new Incognito Browser window (your browser will also cache the feed). I’ve just checked and your feed isn’t showing any posts, which makes sense if you’ve set it to Modified Only as you haven’t published any posts in the last 24 hours.

I hope that helps

All the best

Hi,

Sorry for the delay, I recently started a new job and haven’t been able to work on this as much as I’d like (and thus do the latest upgrades). It should work, we have customers using it on 5.1, but it doesn’t integrate quite as tightly as I’d like. We’ve just started the development of a new release that should ensure 5.1 compatibility as well as a bunch of other bug fixes. Hopefully this will be out in a week or so.

Thanks for your patience.

Hi,

Sorry for the delay, I recently started a new job and haven’t been able to work on this as much as I’d like. I’ve just replied to your support request though, thanks for your patience!!

All the best