OzTheGreat

Hi all,

Thanks for taking the time to submit a review. You’re right about the support times and I’d like to apologies for them. I started a new job before Christmas and because of that the plugin has taken a bit of a back seat over the last few months. I’m very much hoping to rectify this over the coming weeks and am working through all the support requests at the moment.

@jerrynay if you ping me another support request with a link to this topic I’ll process your refund straight away.

Once again, sorry for the delay.

All the best

Hi,

Thanks for getting in touch. To be honest I can’t see any issues with the code from a quick glance. Everything from your article seems to be there and everything is wrapped in <p> tags. Did they give any other examples? Maybe just re-submit again and see if it gets through? Or if they’re a bit more explicit.

All the best

Hi,

Thanks for getting in touch. That looks suspiciously like the nested lists error (we’ve fixed it in the upcoming version if so). In any of your latest posts that should be in the RSS feed do you have any nested lists or malformed lists?
e.g.

<ul>
<li>
  <ul>
    <li>Nested Item</li>
  </ul>
</li>
</ul>

All the best

Hi,

Thanks for getting in touch, ahh yes we do know about that error and it’s fixed in the next release coming out shortly. In the mean time, if you’re comfortable editing PHP, in the includes/admin/facebook/class-admin-facebook-api.php, line 1469, change:

if ( $page_id ) {

to:

if ( $page_id && ! is_wp_error( $this->facebook() ) ) {

If you’re not comfortable please get in touch with our support for premium customers at [email protected] and we’ll sort out a fix.

All the best

Hi,
Thanks for getting in touch. When you rename the feed you need to refresh your permalink structure. This should happen automatically but sometimes it gets confused. If you change your feed slug, save it, then navigate to the Admin -> Settings -> Permalinks page and hit Save (don’t change anything) then try and view your feed in and incognito window and it should work.

All the best

Hi,

?Thanks for getting in touch and sorry for the delayed reply, I took some time off over Christmas. Humm we very occasionally see that error come up, sometimes it’s an issue Facebook’s end, sometimes you can have something inadvertently blocking crawlers on your site (possibly the polylang plugin). Could you possibly email [email protected] with a screenshot of the error and the RSS feed settings from your Facebook page?

All the best

Hi,

?Thanks for getting in touch and sorry for the delayed reply, I took some time off over Christmas. Facebook recently changed the way the feedback settings work in IA. Am I right in thinking you’re trying to stop them altogether? Could you possibly email our support at [email protected] with a link to your Instant Articles RSS feed & some screenshots of the your settings? I’d like to make sure the articles are using the settings correctly.

All the best

Hi,

Thanks for getting in touch. Unfortunately the error in your first screenshot seems to be an error with he Google Analytics dashboard itself and way out of our control. Your tracking code and implementation looks entirely correct and your Instant Articles should be correctly tracked. I’d suggest waiting and seeing if it resolves itself (they normally do within a few hours) or if it continues getting in touch with the Google Analytics team, they do tend to fix this stuff pretty quick.

All the best.

Hi,

We’re hoping for a release next week, it should address the issue above amongst other things.

Hi,

Thanks for getting in touch. You can safely ignore that, it’s a feature Facebook removed last week and the warnings shouldn’t have any impact on your articles. We’ll be removing it in the next release of the plugin (hopefully next week all going well).

All the best

Hi,

Thanks for getting in touch. You can safely ignore that, it’s a feature Facebook removed last week and the warnings shouldn’t have any impact on your articles. We’ll be removing it in the next release of the plugin.

All the best

Hi Scot,

There isn’t a native way to do that built into the plugin I’m afraid. However, from memory, it wouldn’t be hard to add in with some PHP. Might be as simple as automatically setting some meta fields when a post is published. If you have a dig around you should be able to find where it checks for the meta values when a post is edited.

All the best

Hi,

Sorry for the delayed reply, we don’t monitor the support forum that closely over the weekend. Humm that sounds odds, it’s clearly importing them correctly. Could you possibly email [email protected] with screenshots of the General Settings & RSS settings tab from the plugin and of the Instant Articles settings screen on your Facebook page?

All the best.

Ahh I think I understand, you want an option so that Gutenberg posts don’t get converted? We don’t currently have such an option but we’re hoping to add one in in the next release.

With the Premium version you can select which posts to convert on an individual level, not quite what you’re after but gives more control.

All the best

Hi,

Sorry, I’m not quite following your phrasing? Do you mean ‘is there a filter’?

All the best