pacificmotors

I am having exact same problem as of the past 2 days.

I might be remembering things incorrectly, but when I get to the import log, it shows:

Product Reason for failure
SKU 273820514068 No matching product exists to update.
SKU 303135127353 No matching product exists to update.

I don’t recall the actual header SKU being in that column before on the error results (I typically just expect the actual SKU without the “SKU” prefixing it).

I have done everything exactly as I have for years when the importer was successfully used (apart from a couple months ago when I had to use the Disable Real MIME Check plugin to get around the errors about the file format).

That is useful information, so thank you.

Ideally, we would like to pretty much eliminate all images that are not absolutely necessary.

Is it necessary to have thumbnails and variations or can images all simply be resized using css? Or something else altogether?

Yes, and we’ve spoken at great length!

They have been very communicative and helpful. Based on numerous discussions with them, it appears that this is a setting somewhere outside of the plugin.

You’re obviously an impatient person. No big deal. I just wanted to jump in and provide some context to the matter and recommend that you give these folks a moment to address your issue. (We are actually a real, live customer). All the best to you and your horses!

Just a quick heads up from someone who has purchased this plugin and worked extensively with their support staff… These guys are phenomenal and extraordinarily helpful. Give them a chance to help you out – I am positive that they will take care of it for you.

Barry,

Thank you.

That was incredibly easy.

I really do appreciate you helping out.

John,

You’ve been spectacular. I’ve probably emailed you 100 times in the past 3 months and you’ve answered every single one quickly.

You guys are the best support staff I have ever dealt with, hands down.

I’m just trying to figure out any possible way to get this resolved as quickly as I can. I was hoping someone on the forums might know a simple solution.

I have only a beginner/intermediate level of expertise on these matters, so I’m looking for help from anywhere I can get it. If you guys are on it, then that’s great, I was just worried I’d be told it was on Bluehost’s end, and they haven’t been all that helpful.