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Hi @beaversden,
Please send us an email at [email protected] so that we can look at this closely.
Thanks @sterndata (by the way, we did not mean that this user shared site credentials here on www.ads-software.com, but simply that, unless trying to debug website manually, there is nothing we could do NOW (we were referring to the promptness of the last message.). We need to investigate this issue , etc. as it’s very specific to this website.
Regards
Hi,
Just to make sure. You are talking about the notification bar asking for rating our plugin on www.ads-software.com. By default, it should be dismissible ! Maybe just a bug …
But …
Yesterday, you started with a 5 star review then you changed it to a 1 star review, not because of a bug, not because of a compatibility issue, but because of a notification bar that just not want to disappear? That’s very frustrating to us.
We will try to see what could cause this issue but for the moment, now, we cannot access your website remotely to fix it ASAP (as per your request). If ever we come to find a bug, we will fix it with next update.
A possible way out would be to uninstall Bialty plugin, then reinstall it again …
Hope this helps.
Regards
Hi,
Thank you for cotnacting our support.
Could you please provide a link (URL) so that we can look at this closely ?
Thanks
Hello @grayson9
Better Robots.txt Plugin has been updated about 14 hours ago with latest Freemius SDK version. Hopefully you will give it another chance. If you encounter any other issue, please contact us from built-in form. Your suggestions and feedback is always appreciated.
Hi @dannanelli
Thank you for contacting our support.
Just so you know, Bialty plugin bulk modifies missing/defined image Alt texts (from post/page/product title, Yoast keyword, site name, …) on Frontend (directly into your HTML code), not on backend (Media LIbrary, etc.- which would be “useless” for search engines).
Unfortunately, Bialty plugin was not made to “convert” these alt text (added from Media library) into “actual” image alt text in HTML code (if not working). Bialty plugin uses post titles or yoast keywords to create or redefined missing Alt text. That’s it !
Hope this help.
Regards
Hi,
Thank you for reviewing our plugin …
We are very sorry that Bialty plugin did not work as expected on your website.
It would have been very interesting if we had had the chance to hear about this sooner (before leaving this review) in order to fix this issue, for the benefit of all other users.
Feel free to contact us (at [email protected]) so that we can look at this and hopefully find a solution.
Wish you the best with your business.
Regards
@tuccman Thank you !
Hi,
Thank you for contacting our support.
It’s not possible for us to see these issues as Bialty plugin is not anymore active on your website.
Could you please enable it, make screenshots (of page having trouble) and send them to [email protected] ?
Thank you.
Hi,
Thank you for this. Customer service is an ongoing learning !
Hi,
Thank you for contacting our support.
Your question is very unusual …
It must be related to a WordPress issue. Bialty, as any other Wp plugin available on REPO, is obviously uninstallable !
Try to update your WordPress version.
Regards
Hello @mauricevdh,
We are still working on this … !
We will let you know.
Thank you for your patience.
Hi,
Thank you for contacting our support !
It’s already planned with next version.
Thanks
Hi,
Thank you for contacting our support.
What is your website URL? This plugin is supposed to be fully compatible with Elementor Builder.
Please contact us at [email protected].
Thanks
Hi,
Line 178 error in php log belongs to an older version of BIALTY plugin. The latest version doesn’t have any “non-object” on line 178.
So, 2 options:
Make sure to update plugin (with the latest version)
Please check if you are able to edit post without BIALTY plugin (Biatly plugin doesn’t interact with back-end pages.. The only thing bialty does in back-end is creating its own options page.. nothing else.)Let us know
Regards