paleihe

Hi @stephanieliy,

Thanks for all this information, much appreciated! I actually didn’t see the update until today. I’m out of town for about two weeks, so it’s going to take me a while to update everything. Hopefully I can do it sooner rather than later.

Thanks again for following up!

Good day, @stephanieliy! I’m not sure why there was a 503 error. It should be fixed now.

Thanks for your help!

Here’s the info from the system report:

WordPress Environment

Home URL: https://growinggreat.org
Site URL: https://growinggreat.org
WP Version: 5.5.11
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: (#363)
Page for Posts: Unset
Table Prefix Length: fbmdq5r_
Table Prefix Length: 8
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

Server Environment

Hosting Provider: GoDaddy/Media Temple
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 5.6.40
PHP Post Max Size: 32 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
PHP Max Upload Size: 32 MB
cURL Version: 7.84.0, OpenSSL/1.1.1p
SUHOSIN Installed: –
MySQL Version: 5.6.51
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
gzip: ?</img>
GD Graphics Library: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

GiveWP Configuration

GiveWP Version: 2.9.6
GiveWP Cache: Enabled
Database Updates: 1 of 35 updates still need to run.
Database Updates: All Database Migrations Completed.
Database Tables: ?</img> fbmdq5r_give_donors?</img> fbmdq5r_give_donormeta?</img> fbmdq5r_give_comments?</img> fbmdq5r_give_commentmeta?</img> fbmdq5r_give_sessions?</img> fbmdq5r_give_logs?</img> fbmdq5r_give_logmeta?</img> fbmdq5r_give_formmeta?</img> fbmdq5r_give_sequential_ordering?</img> fbmdq5r_give_donationmeta?</img> fbmdq5r_give_revenue
GiveWP Cache: Enabled
GiveWP Cache: ?</img>New Donation?</img>Donation Receipt?</img>New Offline Donation?</img>Offline Donation Instructions?</img>New User Registration?</img>User Registration Information?</img>Donation Note?</img>Email access
Upgraded From: 2.9.6
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://growinggreat.org/donation-confirmation-5/
Failure Page: https://growinggreat.org/donation-failed-5/
Donation History Page: https://growinggreat.org/donation-history-5/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: PayPal Standard, Stripe - Credit Card
Default Payment Gateway: PayPal Standard
PayPal IPN Verification: Enabled
PayPal IPN Notifications: IPN received for #7621 ( 9RG75089UB6486105 ) on 03/02/2023 at 21:30. Status VERIFIED
Donor Email Access: Enabled
Stripe Webhook Notifications: February 1, 2023 7:27 pm

Active GiveWP Add-ons

Other Active Plugins

Akismet Anti-Spam: by Automattic – 4.2.2
Anti-Spam by CleanTalk: by СleanTalk – 5.173
Collapse-O-Matic: by twinpictures, baden03 – 1.7.13
Contact Form 7: by Takayuki Miyoshi – 5.3.2
Custom Sidebars: by WebFactory Ltd – 3.3
Essential Grid: by ThemePunch – 3.0.3
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.10.0
Page Links To: by Mark Jaquith – 3.3.5
PDF Embedder: by Lever Technology LLC – 4.6.1
Slider Revolution: by ThemePunch – 6.2.21
The GDPR Framework: by Data443 – 1.0.40
ThemeREX Utilities: by ThemeREX – 3.3.1
Timeline Express: by Code Parrots – 1.8.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.3

Inactive Plugins

A5 Custom Login Page: by Stefan Cr?mer – 2.8.1
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.1
EWWW Image Optimizer: by Exactly WWW – 6.0.0
Form Maker Pro: by https://web-dorado.com/ – 2.7.11
Jetpack by WordPress.com: by Automattic – 9.3.3
Login Redirect: by Andrew Billits, Ulrich Sossou, Mariusz Misiek(Incsub) – 1.0.6
ManageWP - Worker: by GoDaddy – 4.9.13
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.3
PixelYourSite: by PixelYourSite – 7.2.1.1
Really Simple SSL: by Really Simple Plugins – 4.0.7
Redirection: by John Godley – 5.0.1
Secure HTML5 Video Player: by Lucinda Brown, Jinsoo Kang – 3.14
The Events Calendar: by Modern Tribe, Inc. – 5.1.6
Ultimate Member: by Ultimate Member – 2.1.15
W3 Total Cache: by BoldGrid – 2.1.0
White Label CMS: by www.videousermanuals.com – 2.2.1
Wordfence Security: by Wordfence – 7.4.14
WP-Optimize - Clean, Compress, Cache: by David Anderson, Ruhani Rabin, Team Updraft – 3.1.6
wpMandrill: by Mandrill – 1.33

Active MU Plugins

ManageWP - Worker Loader: by GoDaddy –

Theme

Name: Charity Is Hope
Version: 2.2
Author URL: https://themerex.net/
Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

Hi Stephanie,

Checking to see if my most recent post made sense?

Hi Stephanie,

Thanks for the quick response!

The issue is only when someone clicks the option to donate with a credit card, not PayPal.

When someone clicks on the “Credit Card” radio button, enter their credit card info, click “Submit Donation”, then nothing happens or they get taken to a 503 page.

Link: https://drive.google.com/file/d/1xUWAL5Tye65W-7yn2Q1EbjogLG7kXCRj/view?usp=sharing

Awesome, thank you both! Really appreciate it!

@nigro.Simone

Your answer helped me resolve the issue, thank you!

“This was killing me” means it was a real pain trying to figure out how to fix it. That’s all.

The site is up and running, so thanks again!

@kchayka Thank you so much! Appreciate your help!

Thank you so much! This was killing me! THANKS!

I’m having the same exact issue.

Last time I updated the plugin, it killed my site. So I had to remove it, and now everything that’s happened since that update only appears on pages when users are logged in.

Super weird.

Well that worked. Thank you so much!

Anyone :*(

Thank you so much for replying!

It looks like what happened is that one of the admins deleted everyone from the users group, including me as admin, and all the content went to the trash.

Luckily it wasn’t something as intensive as needing GoDaddy, but you’re right. How do you backup the site? Do you do in via GoDaddy or is that also a plugin?

Thanks!

I actually think it has something to do with the permalinks when I deleted the Ready! Ecommerce plugin. I was just testing stuff on it, never deployed it, but I believe that’s what messed a lot of things up.

Is there a way to revert back to previous permalink settings?

Help please!

Sorry, here’s the site: https://www.growinggreat.org

Just checked in my GoDaddy file manager, and it seems like the company logo was just deleted.

Thanks for replying.

Here’s the link to the site:
https://growinggreat.org/

Here’s an image showing that I’ve added the new items, “Our Programs” (which doesn’t display the Membership Sign Up submenu) and “Our Partners” (which doesn’t display at all) to the admin.
https://s3.amazonaws.com/gg_graphics/custom-menu.jpg

Ipstenu: I just started working with WordPress this month. How do I flush the cache?

Thanks!