Pankaj Kumar

Hi there,

The most common option is to enable the catalog mode but that requires a catalog mode plugin.

You may also go through the article “How to temporarily disable your WooCommerce store to find more options.”

• This reply was modified 3 years, 3 months ago by Pankaj Kumar.

Hi there,

Could you please share a link to your product page? You can also share a screenshot of the error. You may share the screenshot using https://snipboard.io or any other image-sharing service.

Hi there,

Can you install and try adding it to the Code Snippets plugin, this snippet will work – https://gist.github.com/madeincosmos/4e9c047c8433bccce931f0facb4dbe41

Hi there,

To connect to another Facebook business account you first need to disconnect the existing one. In order to disconnect and reconnect from “Facebook for WooCommerce” follow this guide: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-how-to-re-connect/

Hi @liviodc

> What do I do after i completely deinstalled the plugin?

Once you have disconnected the Facebook for WooCommerce plugin try connecting it to your site again and see if that fixes the issue.

Hi there,

Did you open the option.php file through FTP? If this is the case, it appears as though you misunderstood the steps. You need to navigate to the URL yoursite.com/wp-admin/options.php. This will open a page in your dashboard where you can find the ‘wc_facebook_external_business_id’ with an input field.

Hi there,

We’ll need to look at your site a bit closer to find out what’s going on. Could you contact us via this contact form and mention this thread?

You might need to create a free account with WooCommerce.com first.

Hi there,

Can you please try to disconnect and reconnect from Facebook by following this guide: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-how-to-re-connect/

If that doesn’t work please follow this guide to purge things on the Facebook side of things too: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi there,

We have a documentation on Troubleshooting a Slow Site that you can go through to find why it’s slow and how you can fix it.

Hi @netwaysrl

Could you share a screenshot of those errors? You may share the screenshot using https://snipboard.io or any other image sharing service.

Hi there,

You may try a test card with any CVV number and it should work for the test while the Stripe extension is in the test mode. You may also try it with a real card and you won’t get charged as long as the test mode is active.

Hi there,

Can you please check the log under WooCommerce > Status > Logs page and let us know if there are any logs of the product sync?

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi there,

This is a common error with the extension and can happen for a number of reasons. Make sure you’ve updated to the latest version of the “Facebook for WooCommerce” plugin.

Would you please enable logging, repeat the steps to replicate the issue, and then share the log for us to review? To do so, please follow the below steps:

* Head to Marketing > Facebook.
* Enable debug mode at the bottom of the screen and save the settings.
* Repeat the steps to replicate the error.
* Head to WooCommerce > Status > Logs.
* Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
* Copy and paste the log into https://snipboard.io and share the resulting link.
* You can also paste the logs directly in your reply.

Hi there,

You can check out the Catalogue Manager and look for any errors.

Facebook has an overview of the catalog manager here: https://www.facebook.com/business/help/1397294963910848?id=2042840805783715

You may wish to contact Facebook Support and make sure you’ve set the shop visibility correctly.

Hi there,

Could you please share a screenshot so we could understand what you are describing as bullet points in sidebar?

You may share the screenshot using https://snipboard.io or any other image sharing service.