panosakris

solved, they sent a new file

Thanks for fast reply here,

i just opened the Private Ticket?#154790

please note that yesterday we sent even in your chat with no response.

FOR INSTANT HELP: If you face the same issue and you can not contact them just rollback the free version to the one before, then activate again the PRO

they have locked even the download section in PRO even if you have bought it more than a year!

FOR INSTANT HELP: If you face the same issue and you can not contact them just rollback the free version to the one before

• This reply was modified 8 months, 4 weeks ago by panosakris.

where exactly?

same issue here!

thanks for your very very fast reply! i will try it

thanks for your comments!

thanks for your time to help me. The site is https://fredys.gr so if you check it with the web accessibility tool https://wave.webaim.org/report#/https://fredys.gr/ on the left you will see 9 errors. the 7 errors refer to Empty button. So i try to find a way to edit my home page’s html code so as to fix the errors

you can check it here https://ibb.co/sg4M3gd is just a png image

good morning I do not know if there is a free version. but to let you know I have a problem even in products category. it shows only in the product page. I can give you access to my site to check it out

you were right!!! my theme used lazy load. SOLVED

for some reason the image link you reffer to is wrong

https://ci3.googleusercontent.com/proxy/3kgsbv_5C28bi4RGm_ph_eP7aHK086wWzxv6pMATTNaFI1LESokfBWfjldsaG7uBAv4DRl1zsAopgNs5d6zNOsxuP0zcQETCjpzTQWUxFZuBW6SQqLkqoii5YKCgJXeX_To=s0-d-e1-ft#https://www.ehomestore.gr/wp-content/themes/kapee/assets/images/transparent.png

as you see it says transparent.png instead of the image url please also note that this happens only to admin emails

the client recieves images from orders without any problem so there is no issue with emais

SOLVED