paradasos

Thanks again Kenin. I have enabled debugging now and will wait until I get 2 or 3 Amex transactions then submit as you advised.

Thanks Kenin, so we’ve established that, generically, the plugin *should* be sending SafeKey data to Braintree, but I’ll paste below the reply from Braintree which suggests that, at least in our case, it’s not. They’re asking for log data showing that the nonce is being sent. Can you assist with this?

//Paste from Braintree Reply – Identifiable transaction data [hidden]//
I took a quick look in the server logs for your gateway’s most recent Amex transaction, [hidden], and it doesn’t appear a 3D Secure enriched nonce was provided for the Transaction::sale call:
\”payment_method_nonce\”=>\”tokencc_bh_[hidden]\”,
As such, without a 3D Secure enriched nonce, no 3D Secure information will be available for the transaction. It would appear that WooCommerce’s integration did not run a verifyCard request on the nonce originally returned by the payment fields.

Furthermore, we’ve confirmed with our Onboarding team that your account is set up correctly to use 3D Secure with Amex cardtypes.

Unfortunately, we’re not able to comment on that thread- can WooCommerce provide log data showing that they attempted to 3D verify the nonce generated by their integration?

Once we have a little more information, we’ll be able to take a closer look at why this is happening. As it currently stands, it appears your Amex transactions are going through a non-3DS flow.

Thanks again Kenin.

I do appreciate your help. However, as I explained before, Braintree confirmed that SafeKey is enabled and live on our accounts, and has been for a full year at this point, but they say the transactions being passed to them via your plugin contain no SafeKey information.

I am on the latest version of the plugin, but can you confirm in which version the functionality was introduced? Last October, a few months after Braintree added the functionality to our account, I raised ticket 1458813 with you and was told there was no plan to introduce SafeKey at that time. I’ve been tracking the changelog ever since, but there’s been no mention of the functionality having being added, as far as I can see.

• This reply was modified 5 years, 10 months ago by paradasos.

Hi
Thanks for replying. After I got your reply, I went back to Braintree, who confirmed that the functionality is enabled in our account with them, but no Safekey data is being passed to them with our most recent Amex transactions.

Presumably, there is an extra step missing here where I need to actively enable it on my account, but have not found a specific Safekey setting anywhere in Woocommerce settings.

The information I need may be in that second link from your reply, but unfortunately, that link doesn’t work for me. Can you help?

Ignore this ticket. User error. I had set up the page to only display entries with a specific category and had forgotten to add the category to the store. Thanks for your time and sorry to have bothered you!

Hi Tijmen
Thanks for replying. I’ve tried increasing the search results to 100 then searching by the town the store is based in and the store’s postcode. I get 16 results in both cases, (both in the list and the map) none of which are the store I’m having issues with.

I even tried adding the store a second time, in case there was a glitch in the specific post, but that one doesn’t show up either. It’s like a blind-spot on the map or something?!

That’ll be it. I’m on 5.4.16. Not sure how it was working last week, but never mind. I have the access to upgrade, but there’s some work to be done on testing the site before I can upgrade to a newer version. I’ll need to find a workaround GDPR solution for now and return to your plugin once it’s all sorted.

Nice job on the plugin though. It does everything GDPR-related I need to do on my site in a single plug-in.

The only error I get is:

PHP Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘boolval’ not found or invalid function name in /var/www/vhosts/**[site name]**/httpdocs/wp-includes/class-wp-hook.php on line 288

But I couldn′t say if I was getting that before or not since debug wasn′t previously enabled, so I don′tknow if that is connected.