patrabharati

Hi,

Yes we did try to replicate the order and there was no issue. So there is no way for us to determine the presence of conflicting elements. As I said, it is just 1 order out of many.

Hi,

Thanks so much for the revert! Yes, we are getting orders before and after the one in question without any issue. That is, there is only 1 payment gateway (PayU) so all orders are paid through that. This is just one stray order which happened to be missing from WooCommerce. I could share the screenshots of the Woocommerce dashboard and PayU dashboard but that would publicly expose the email id of the customer. If there is a way I could privately send it to you for better understanding , let me know. There is no fatal log error . Pasting the status report below. Thanks again

`

### WordPress Environment ###

WordPress address (URL): https://www.patrabharati.com

Site address (URL): https://www.patrabharati.com

WC Version: 7.4.0

REST API Version: ? 7.4.0

WC Blocks Version: ? 9.4.3

Action Scheduler Version: ? 3.5.4

Log Directory Writable: ?

WP Version: 6.1.1

WP Multisite: –

WP Memory Limit: 1 GB

WP Debug Mode: –

WP Cron: ?

Language: en_US

External object cache: ?

### Server Environment ###

Server Info: LiteSpeed

PHP Version: 7.4.33

PHP Post Max Size: 1 GB

PHP Time Limit: 1500

PHP Max Input Vars: 2000

cURL Version: 7.84.0

OpenSSL/1.1.1p

SUHOSIN Installed: –

MySQL Version: 5.5.5-10.3.37-MariaDB-log-cll-lve

Max Upload Size: 1 GB

Default Timezone is UTC: ?

fsockopen/cURL: ?

SoapClient: ?

DOMDocument: ?

GZip: ?

Multibyte String: ?

Remote Post: ?

Remote Get: ?

### Database ###

WC Database Version: 7.4.0

WC Database Prefix: wptl_

Total Database Size: 258.97MB

Database Data Size: 193.62MB

Database Index Size: 65.35MB

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### Post Type Counts ###

attachment: 1500

cartflows_flow: 2

cartflows_step: 6

custom_css: 8

elementor_font: 1

elementor_icons: 1

elementor_library: 167

itsec-dash-card: 6

itsec-dashboard: 1

nav_menu_item: 25

oembed_cache: 2

page: 23

post: 1

product: 560

revision: 263

shop_coupon: 3

shop_order: 4627

shop_order_refund: 3

wp_global_styles: 1

wpforms: 2

xlwcty_thankyou: 1

### Security ###

Secure connection (HTTPS): ?

Hide errors from visitors: ?

### Active Plugins (24) ###

All-in-One WP Migration With Import: by ServMask – 6.77

WooCommerce PayUmoney BOLT with Shiprocket: by PayUmoney – 4.6.1

A-Z Listing: by Dani Llewellyn – 4.3.1

Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 4.3.0

Advanced Woo Search: by ILLID – 2.73

iThemes Security: by iThemes – 8.1.4

CartFlows: by CartFlows Inc – 1.11.9

Elementor Pro: by Elementor.com – 3.10.2

Elementor: by Elementor.com – 3.11.2

Facebook for WooCommerce: by Facebook – 3.0.12

Frontend Reset Password: by WP Enhanced – 1.2.1

Site Kit by Google: by Google – 1.94.0

Kadence WooCommerce Email Designer: by Kadence WP – 1.5.7

LiteSpeed Cache: by LiteSpeed Technologies – 5.3.3

Order Export & Order Import for WooCommerce: by WebToffee – 2.3.0

Under Construction: by WebFactory Ltd – 3.97

UpdraftPlus - Backup/Restore: by UpdraftPlus.Com

DavidAnderson – 2.22.25.26

Advanced Shipment Tracking for WooCommerce: by zorem – 3.5.2

Table Rate Shipping for WooCommerce: by JEM Plugins – 2.27

PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.4.0

WooCommerce: by Automattic – 7.4.0

CoDesigner: by Codexpert – 3.9

Wordfence Security: by Wordfence – 7.9.0

Yoast SEO: by Team Yoast – 20.1

### Inactive Plugins (1) ###

Akismet Anti-Spam: by Automattic – 5.0.2

### Dropin Plugins (1) ###

object-cache.php: object-cache.php

### Settings ###

API Enabled: –

Force SSL: –

Currency: INR (?)

Currency Position: left

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to WooCommerce.com: –

Enforce Approved Product Download Directories: –

Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #401 - /shop-2/

Cart: #97 - /cart/

Checkout: #14 - /checkout/

My account: #99 - /my-account/

Terms and conditions: #4288 - /terms-and-conditions/

### Theme ###

Name: Hello Elementor

Version: 2.6.1

Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash

Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels

analytics

coupons

customer-effort-score-tracks

import-products-task

experimental-fashion-sample-products

shipping-smart-defaults

shipping-setting-tour

homescreen

marketing

multichannel-marketing

mobile-app-banner

navigation

new-product-management-experience

onboarding

onboarding-tasks

remote-inbox-notifications

remote-free-extensions

payment-gateway-suggestions

shipping-label-banner

subscriptions

store-alerts

transient-notices

woo-mobile-welcome

wc-pay-promotion

wc-pay-welcome-page

Disabled Features: minified-js

product-variation-management

settings

Daily Cron: ? Next scheduled: 2023-02-28 17:41:20 +05:30

Options: ?

Notes: 118

Onboarding: completed

### Action Scheduler ###

Complete: 2,275

Oldest: 2023-01-28 17:04:19 +0530

Newest: 2023-02-28 16:02:30 +0530

Failed: 3

Oldest: 2023-02-15 08:11:04 +0530

Newest: 2023-02-27 14:44:12 +0530

Pending: 5

Oldest: 2023-02-28 22:06:27 +0530

Newest: 2023-03-06 19:45:56 +0530

### Status report information ###

Generated at: 2023-02-28 16:47:53 +05:30

Hi,

Thanks for your revert ! So there’s a difference in our search results. When you typed in’ ca’ in the box, you were led to a page containing all products that have ‘ca’ in the product titles. When I type in ‘ca’ and hit enter, I am being led to a 404 error. I am looking for your version of search results , the page with ‘ca’ products that you got.

I could have explained this better with a screenshot :
/?s=ca&post_type=product&type_aws=true

• This reply was modified 2 years, 3 months ago by Jan Dembowski.
• This reply was modified 2 years, 3 months ago by Jan Dembowski.

Hi,
Thanks! works perfectly.

Is there any way I could change the typography of the index tab, the Letter heads and the letter contents? Using my page builder Elementor, I could only change the font colour.

Hi,

Yes I am using Elementor but specifically this plugin called A-Z Listing for this page. I reached out on their WordPress page as well but have not received a revert. Hence, I posted here assuming that somebody else might have faced the same problem and would be able to help me out.

Hello Daniel,

Thanks a lot for this awesome plugin!

I ran into this issue where the alphabet index tab is horizontal on the backend and but on the frontend, the same is appearing vertically taking up a lot of space.

How do I fix this?

Any help would be appreciated.

Hello Everyone,

I have been able to fix the issue. Turns out that a certain plugin even when deactivated was running a corrupt code.

Thanks for all the help, very grateful ??

Hello,

To sum it up, this issue is persisting on the default wordpress theme without any plugin apart from Woocommerce

I am absolutely lost and clueless regarding the source of this glitch.

Hi Ross,

Staged the site using Storefront, issue persists.

https://snipboard.io/9QFai2.jpg

I disabled all plugins and then enabled one by one , it still did not help

Since the site is complete, losing any feature would be a bummer. So just wanted to make sure if that might happen by temporarily disabling the current Elementor Hello theme.

Hello,

Will switching the theme break my current site layout?

Hi,

Yes it ‘s one of two things that are happening since today morning : either the shipping will not populate or the order information will keep spinning.

If you could kindly help .

Hi Ross,

Here you go

https://snipboard.io/INtZO9.jpg

Hi,

Shipping zone is set to India but all zip codes are showing this message ‘ There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.’.

We tried deactivating other shipping plugins to detect the problem but it persisted even when the plugins were deleted. Please help.

https://www.patrabharati.com/checkout-page/

• This reply was modified 3 years, 7 months ago by patrabharati.