Paul Hartman

WP 6.3

PHP 7.4.33

OK. I just thought an undefined variable might be something important.

After updating (and purchasing TEC PRO so I could submit a support ticket), I can now create events. However, they still do not appear after clicking Publish. I do not get a confirmation banner that the event was actually published, it’s like it was saved as draft, but it’s not marked as draft. I have to click Update to publish it. Then it does appear on the front end.

This happens on both the live site (https://www.mdseniorresource.org/calendar/) and staging site (https://cegdevelopment.net/calendar/)

AND on another site that just has TEC (not PRO) I can’t publish events at all. I click Publish and then the Update button doesn’t do anything when clicked so I can’t get that 2nd step to actually publish the event. https://uptownconcerts.com/shows/

I have a few other sites that have had this issue but I haven’t checked them since the recent plugin update.

More info:
Using PHPMyAdmin to look at tables tec_events and tec_occurrences, new events that were added and are visible in WordPress dashboard events list are not present in either table. Editing the event date in WP makes the event appear in the two tables.

Where are the events hiding if they are not in the tec_ tables? Why does editing the date make events appear in the tec_ tables?

Can someone help me out here? I have this same issue on several sites and my clients are starting to want to look for other calendar plugins.

More info:
Changing PHP version from 7.4.33 to 8.0 or 8.1 doesn’t help.

Turning off Siteground Dynamic Caching and File-Based Caching doesn’t help.

Immediately after publishing a new event, clicking on “View Event” comes up 404.

There are no console errors and nothing in PHP errorlog or the Siteground error log.

I have run out of things to try. This is all on a staging site with no plugins except the 2 required for Avada and turning on/off Siteground Optimizer to change caching settings.
https://cegdevelopment.net/calendar/

There are several other sites exhibiting this same problem. I recently migrated them from a different calendar plugin.

Old versions of TEC did not change the symptoms. Here is a synopsis:

Tested with WP 6.0.3 and 6.1

Twenty Twenty Two theme active:
All versions of TEC work correctly with Memcached ON

The following are with Avada theme 7.8.2 active:
Tested with TEC 6.0.0, 6.0.0.1, 6.0.1, 6.0.1.1, 6.0.3.1 — all show same symptoms

Memcached ON:
New events do not appear on Month or List view. Editing the event and changing to a different date makes the event appear. Editing the event back to the correct date makes it appear correctly on List view but Month view shows it on the incorrect date.

Memcached OFF:
New events show correctly on Month and List view, BUT only UTC timezones are available to choose from.

This problem is on several websites including a staging site where all unnecessary plugins are deactivated:
https://cegdevelopment.net/calendar/

Yes, I understand that. I thought that The Events Cal people might have a private channel for that sort of thing. Some support forums have that capability. Sorry I mentioned it!

I turned off Combine Third Party CSS files and cleared all caches. Still have the same symptoms: With Memcached turned off the timezone for new events is wrong (UTC only — can’t pick America/New York). With Memcached turned on the new event does not show in the calendar.

I was not suggesting that I provide credentials publicly, I thought you may have a way to send them privately.

No, not using WP Engine. The site is on Siteground. I have a staging site that easily demonstrates the 2 issues: Events not appearing if Memcached is turned on; and the time zone being incorrect if Memcached is turned off. It likely has something to do with the Avada theme — if I switch to TwentyTwentyTwo theme I don’t see either problem. I can create a WP admin account for you if you want to look.

Thank you for the response. There is nothing being minimized in Siteground Optimizer, and I tried deactivating the plugin which didn’t help. I found that turning off Memcached solved the events not showing problem (and being displayed on the wrong date after editing the date and updating). However, now when creating a new event the Time Zone defaults to UTC+0. Only UTC zones are listed, I can’t pick America/New York. I deactivated the two plugins that are needed for the Avada theme (Avada Core and Avada Builder) and activated the TwentyTwentyTwo theme. Now the correct time zone appears when creating an event. The time zone problem appears to be an issue with Avada. At this point I don’t know what else to do.

Update: Turning Memcached on fixes the time zone problem, but now I’m back to the original problem.

I turned off Memcached and that fixes this problem. Now I have another problem — when I create an event the timezone defaults to UTC+0. I have TEC set to use Site-Wide Time Zone and Settings/General is set to America/New York. It should be using America/New York. The timezone was correct when I had the previous problem!

Resolved

I got an email from Guga A. with some CSS that fixed the issue:

.tribe-events-single>.tribe_events {
    overflow: inherit!important;
}

It’s working perfectly now, thanks!

Does the new free 3.0.0 version have the same features as the old 3.0.0 plugin that we currently have? (It’s confusing to have 2 versions with the same version number. I thought I had the latest version.)