paulam11

Hello All,

Thank you for reaching out and sharing your suggestion.

Unfortunately, at present, the requested feature is not available in Presto Player. However, your input is valuable to us, and I have forwarded your suggestion to our development team for consideration. If feasible, we will certainly explore the possibility of incorporating this feature in a future update.

We appreciate your understanding and continued support.

Best regards,

Hello there,

This sounds like a third-party plugin or theme conflict. Here’s what we can do to make sure:

Firstly, try to temporarily switch to another theme, like default themes like – Twenty-Twenty or Twenty-Nineteen, and check if the error or issue persists.

Next, you can deactivate all the plugins temporarily and see if that solves the error. If it does then activate plugins one by one to see which plugin is causing the problem.

Hope this helps.

Let me know how it goes.

Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us.

We’re here for you anytime.

Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us.

We’re here for you anytime.

Thank you for taking the time to share your feedback regarding Presto Player.

We’re sorry to hear about your experience of not having the Video Playlist in the free version. Our aim is to provide a valuable and seamless experience for all our users, and we regret any inconvenience caused.

The free version of Presto Player is designed to offer essential functionalities while also providing a glimpse into the possibilities of our premium features. We understand the importance of the Video Playlist feature and its significance to your needs.

Our premium version offers an enhanced set of features, including the Video Playlist, Video Chapters, Analytics Dashboard, Video Overlays, Muted Autoplay and many more. We’d love the opportunity to show you how these premium features could elevate your experience with Presto Player.

If you have any further questions or if there’s anything we can assist you with, please don’t hesitate to reach out. We genuinely value your feedback as it helps us improve and better meet our users’ expectations.

Best regards,
Presto Player Support Team

Hello,

Currently, Presto Player does not directly support Vimeo videos. However, a workaround is available using an HLS link provided by Vimeo, which typically requires a paid Vimeo plan.

However, you can use Bunny.net videos since we directly integrate this.

If you have further questions or need assistance, feel free to ask.

Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us.

We’re here for you anytime.

You’re most welcome!

If you have any further queries, don’t hesitate to raise a new ticket.

Have a great day ahead ??

Hello there,

You can use this snippet to add a new aspect ratio to match what they are using:

add_action('wp_footer', function () { ?>
	<script>
		jQuery(function() {
			if (!wp || !wp.hooks) return;
			wp.hooks.addFilter('presto.playerSettings', 'pp-set-aspect-ratio', function(settings) {
				settings.ratio = '9:16';
				return settings;
			});
		});
	</script>
<?php });

If there’s anything else, please let me know.

Have a great day ahead ??

Hi There!

Thanks for reaching out! We are not allowed to give support for the Pro version here due to WP.org rules. Could you open up a support ticket?

https://my.prestomade.com/support/

Thank you!

Thank you so much for this 5-star review. We appreciate you being a

customer and helping share the word about us. We’re here for you anytime.

Hello there,

Thank you for your update.

As checked, yes no video found – https://d.pr/v/k0IA9E however it seems something to do with third party plugin.

Try to deactivate all the plugins temporarily and see if that solves the error. If it does then activate plugins one by one to see which plugin is causing the problem.

Hope that helps. Please let us know how it goes.

Hello there,

Thank you for choosing Presto and for reaching out to us!

As checked, it is working on my end. Here is the screencast: https://d.pr/v/ZPkWpQ

Kindly check and verify.

Please let us know if you have other questions.

Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us.

We’re here for you anytime.

Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us.

We’re here for you anytime.