Amit Paul

Hi @mariankadanka,

Thank you for reaching out and for sharing the pull request! We appreciate your contribution.

Good news—this issue has already been addressed! You can try the updated development version from the link below:
?? Download Updated Dev Version

No worries, this fix will also be included in the upcoming release. Let us know if you have any other questions!

Best regards,
Amit Paul

Hi @kodell,

Sorry for the inconvenience caused, and thanks for pointing this out.

We’ve recently fixed this issue, and I suggest checking again by installing the updated dev version from the link below:
?? Download Updated Version

Additionally, we will include this fix in our upcoming release as well. I hope this resolves the issue, but please let me know how it goes. I’m happy to assist further if needed!

Thank you.

Best regards,
Amit Paul.

Hi @pfairclough

Thank you for taking the time to share your feedback. We’re sorry to hear that customizing the front end has been a challenge for you. We strive to make BetterDocs as user-friendly as possible, and we truly appreciate your insights.

To help us improve, could you share more details on the specific styling issues you’re facing? If there are particular elements not displaying as expected, we’d love to replicate the issue and explore potential improvements. Your input will be invaluable in refining the plugin for a better experience.

Looking forward to your response, and we truly appreciate your patience!

Regards,
Amit

Hi @irisbarlev,

Thanks for your reply back. I suggest you kindly try this shortcode: [eael_phone_number] on your email template for the Phone number field. I hope it helps.

Let me know how it goes then.

Regards,
~Amit

Hi @irisbarlev,

Thank you for reaching out.

If you’ve created a Text Type Field for “phone” in the Essential Addons registration form custom field settings, please ensure that you are using the shortcode [phone] in your email template to retrieve the phone number value correctly.

You can follow this video tutorial for a step-by-step guide: https://d.pr/v/67ai3X

Could you please confirm if you’re following this approach? If not, kindly update your email template with the correct shortcode and check again. I hope this helps!

Feel free to reach out if you need further assistance.

Thank you!
Best regards,

Hi @procarmanuals

Thank you for reaching out!

Yes, it’s possible to disable EmbedPress functionality on AMP pages using custom code. You can achieve this by utilizing the appropriate hook along with your AMP plugin’s conditional tag to detect when a page is being served as AMP.

By adding a custom function with the correct hook and conditional tag, you can prevent EmbedPress from loading its resources on AMP pages.

Please note that we don’t provide or support this kinda custom code implementation. If you choose to proceed, we recommend consulting a developer for assistance.

Let us know if you have any other questions!
Best regards,

Hi @jasperdemann,

Thanks for your update! It looks like the issue resolved itself after a restart, which suggests it might have been related to browser caching. Sometimes, even after clearing the cache, changes may not reflect immediately due to session persistence.

If this happens again, trying a full browser restart or using a different browser can help verify changes instantly. Let us know if you need any further assistance!

Best regards,

Hi @jcollier,

I hope you’re doing well. I’m sorry to hear about the issue you’re experiencing.

It seems you’re using the Beaver Builder. I’ve just tested it with the same builder and the same video link, and it’s working perfectly on my end, as you can see here: https://d.pr/v/YmxiPT.

Could you kindly double-check your YouTube configuration and share the shortcode you’re using with us? This will help us investigate further and pinpoint the cause of the issue.

Looking forward to your response!

Best regards,

Hi @itmonitor,

I hope this message finds you well. As we haven’t heard back from you regarding your issue, we’ll go ahead and close this topic for now.

If you need any assistance in the future, please don’t hesitate to reach out by opening a new topic. We’ll be more than happy to assist you as quickly as possible.

Wishing you a wonderful day!

Hi @hossam91,

Thank you for sharing your suggestion! While this feature is not available at the moment, we truly value your input. We’ve already noted it and will discuss it with our development team. Rest assured, we’ll keep you updated on whether it’s possible to implement or not. Your feedback means a lot to us!

Thanks for your understanding. Let me know if you have any further queries.

Regards,
Amit.

Hi @itmonitor,

Greetings!

We’re sorry to hear about the issue you’ve encountered and truly appreciate your patience.

I’ve reviewed the page URL you shared, but I couldn’t locate the white shadow under your footer menu area, as shown here:https://d.pr/i/0aIwHE. Could you please confirm if the issue has already been resolved?

To help us investigate further, it would be great if you could create a test page replicating the issue and share a screenshot highlighting the shadow you’re referring to. This will allow us to better understand the problem and provide you with a solution.

Thank you for your cooperation and understanding. Please let us know if there’s anything else we can assist you with.

Best regards,
Amit Paul

Hi @cim, That’s great. ??

If you love our plugin and support, could you please shoot us a review? It may help us to grow more & provide better support.

Link to review: https://www.ads-software.com/support/plugin/betterdocs/reviews/#new-post

Looking forward to your feedback. Have a great day!

Hi @cim

Glad to know it worked perfectly for you! ??
Yes, it will be included in our upcoming release version, no worries. Is there anything I can assist you with?

Thank you!

Hi @cim

Greetings. Really sorry for the inconvenience.

Could you please try to check again by using this updated version? Download from here: https://d.pr/f/Uc4gtJ

Kindly, let me know how it goes. Thank you!

Hi @samuelng527,

I hope you’re doing well.

Your issue does seem unusual, and we’ll need to investigate it deeply with our development team. To assist you better, I kindly request that you share the details directly here.

Our team will review the information and get back to you as soon as possible.

Thank you for your understanding!

Best regards,
Amit Paul