Hi Lena,
I too have had minor but frustrating problems. No support whatsoever. I subsequently discovered support only offered to those who renew the app by paying fees. Ignorant at least. At worst, little understanding of servicing the the user. Of course we would upgrade if something of value was presented to us. For me, I simply decided to invest in another developers plugin. I had dealt with them before with total satisfaction. Best Regards, Paul