Paul J a11n

Perfect, disabling IndieAuth resolves the issue for me. Thank you.

Hello again

https://onestarrynight.com

However it doesn’t show on the frontend, just the error logs. Which fill up extremely quickly so I try not to keep Jetpack activated for long. I have it activated at the moment since you asked.

Thank you for your feedback. In this particular case, I recommend that the plugin’s developer perhaps review our developer documentation. There may be a better way for their plugin to do what it needs to do that avoids this sort of conflict.

On the other hand, if they feel this is a bug, they can also report the issue to our developers through our developer page here: https://developer.jetpack.com/ (there is a link in the right sidebar to Report a bug).

Hello again @stuartflatt

In addition to my previous requests, please would you also check whether you perhaps have the Issue an authorization on checkout, capture later option enabled, here:

Screenshot link: https://cln.sh/n6TpTyDuz1EViuyXsg9i

If you do have that enabled, it could explain what you’ve observed. I suggest disabling that option so your orders are only processed when the site receives payment confirmation from Stripe.

Hello @stuartflatt

Thank you for your post, the log, and the screenshot. Please would you check whether you have error logging enabled in the Stripe extension’s Advanced settings, here:

Screenshot: https://cln.sh/h6GK7x6w1Eu0ZrRuR0eU

If it is enabled, please would you check for logs for the Stripe extension in WooCommerce > Status > Logs. Here is a demonstration of how to browse the logs: https://cln.sh/B8qaZ7clP9UwyHPlDopa

Please share logs for 4 March when the example order you pointed out was placed.

In addition, please would you share your site’s System Status Report with us. Here is more information about this: Understanding the System Status Report

If you’d prefer, you are welcome to open an email ticket, and share this information with us by email instead. You can do that here: https://woocommerce.com/my-account/create-a-ticket

Hello @louisryckmans

I’d like to clarify what you see now. Are you saying that you have no analytics data at all, currently? Or that the data seems to be incomplete?

If you’re saying that despite the Analytics code working, you don’t see any analytics data from the site in Google Analytics, then I recommend checking that you don’t have overlapping Google Analytics code on the site as a next step.

I’ve come across a situation where a customer had more than one Google Analytics integration, and their preferred Google Analytics integration wasn’t working properly.

Hello @joyryde

Jetpack was already disconnected and reconnected 6 times in the last 2 hours. Also now uninstalled and reinstalled 3 times.

All tests on that page, including all Google tests, came back correctly. Here’s the Jetpack result:

Response

GET https://api-vipgo.woocommerce.com/connection/test
array (
  'headers' => 
  array (
    'Authorization' => 'X_JP_Auth token="H76iXfaf#eaotCBzuWoWzy&Gc5VUj)ug:1:0" timestamp="1646907909" nonce="Xm8cUkUMlo" signature="uhGZDTUouKTadHh2vvwv8QWfqoI="',
  ),
)
{"authorized":true}

Thank you for your feedback, and the additional response.

The system report is fine, we build Woocommerce sites for a living so we know there’s nothing there to check.

Just the same, please would you share the affected site’s System Status Report so we have more context for the issue.

We do see that there’s a setting on this secret page you sent that lets us force an update using “Sync All Products” so we will try that as a workaround for now; we had 4,000 products on Google ads and it suddenly dropped to 0, so we need a quick workaround for now.

Great, let us know if this helps to address this issue. We’re happy to troubleshoot further, and report this to our developers once we have more information from you about both this potential workaround and the the site’s System Status Report.

Hello @elien

Thank you for your updates. I am reaching out to you by email now.

Hello @antonio24073

No errors in the console.
I tried many times, the whole day. Even being within facebook, I tried to disable all plugins less woocommerce, wp maintenance and facebook for woocommerce. I tried many forums and facebook configurations and nothing.
I think instagram is a prerequisite.

Thank you for your feedback. You ought to be able to connect your site to Facebook without the Instagram option. As my colleague pointed out, the Facebook for WooCommerce extension does not support Instagram Shopping.

This issue with the button seems to be a browser issue. The button you pointed to is generated by Facebook, so I recommend trying the following:

• Try clearing your browser cache, signing back in, and trying the process again. If you’re unsure how to clear your browser’s cache, head to https://clear-my-cache.com and click on Apple or Windows, depending on your device, and then click on the button for your browser to see the steps.
• Try using an Incognito or Private window in your browser to sign into your site, and try the setup process again.

Hello @mandalaslifeusa

I have tried everything to be able to locate my products in my instagram account, because of this plugin it is now impossible for me to do so.

I can imagine this is very frustrating for you. The Facebook for WooCommerce extension doesn’t support Instagram Shopping currently, so you’d want to rather use an extension like this one for Instagram integration: https://woocommerce.com/products/woocommerce-instagram/

In terms of your access to your Facebook account, you’ll want to reach out to Facebook for help with this. We have a suggestion for a possible next step here: https://woocommerce.com/document/facebook-for-woocommerce/#help-ive-been-locked-out-of-my-facebook-account-what-should-i-do

Hello @oresundsgruppen

Thank you for your feedback.

So they want me to set up the sets manually within facebook. But when doing this there is no information about the product categories. This has not been forwarded to facebook from my site with your plugin. Its strange to say that facebook has no support for product sets when it has been a part of this plugin for months.

This is curious given that the extension does support product sets through Collections, using product categories.

Do you see any errors relating to this in your Facebook for WooCommerce logs? You ought to be able to find logs for the extension in WooCommerce > Status > Logs.

Hello @albertrar

I am trying to implement User-ID to get a more accurate user count. Please see this post https://support.google.com/analytics/answer/3123663

Thank you for clarifying that. I recommend that you consider upgrading to the WooCommerce Google Analytics Pro extension that has support for user ID tracking.

We have a comparison between the two options here: https://woocommerce.com/document/woocommerce-google-analytics-pro-vs-free/

Hello @machine1

Clearing browser and server cache did not work.

I moved to a new web host about 2 weeks ago, but since then I had already edited products without any errors. This only started literally today. I edited a product yesterday without issues.

Thank you for your feedback. Please would you check for any fatal errors logs or logs for the Facebook for WooCommerce extension for today, and share those with us.

Feel free to redact any sensitive information in the logs.

You can find the logs in **WooCommerce** > **Status** > **Logs**. Please copy and paste the logs into your reply or using a file sharing service. Here is a quick demonstration of how to browse, open, and copy the logs to share with us: https://cln.sh/uKh32rGt1cgmPAw9iRy9

Hello @bogdanarizancu

`Hi, we are running a recurring subscription based news site, and we are currently accepting SEPA payments. One scenario we would like to modify is:

A customer purchases a subscription using SEPA payments, we made it so the subscription is immediately active.
The customer cancels their subscription shortly after, but the payment in on the way.
The subscription status is immediately set to ‘cancelled’, and the customer is not able to access paid content anymore.

The desired outcome would be the subscription status to be set to ‘pending-cancel’ instead of ‘cancelled’, so that the customer would still have access to paid content, since we are assuming the payment will be completed a few days later. For this we need the SEPA payment method to support ‘subscription_cancellation’.`

Thank you for sharing your System Status Report. I noticed that your site is running outdated versions of WooCommerce and WooCommerce Subscriptions, so you may want to update your site.

Regarding the status of the subscription when a customer cancels the subscription, the subscription status should actually be set to Pending Cancellation by default. Take a look here: https://woocommerce.com/document/subscriptions/statuses/#section-5

Your question implies that you’ve made some customizations to how subscriptions are handled. Could those modifications have changed the default behavior?

Hello @joyryde

We clicked on “Settings” and do not see anywhere to have your plugin prpvide our shipping rates to Google Merchant Center. There’s nothing on the settings tab except which account is linked to Google, and our Contact information.

Thank you for your message. You ought to have an opportunity to add shipping information when you configure the extension. I recommend reading through the extension’s documentation here: https://woocommerce.com/document/google-listings-and-ads/#general-requirements

You may also find this Google guide helpful: https://support.google.com/merchants/answer/6069284?hl=en

Hello @grayzen

the snippets don’t uninstall the plugin so it should not work :/

Thank you for your feedback. Please would you explain further what you mean by this? The snippets we linked to won’t uninstall the Facebook for WooCommerce extension.

Rather, adding one of those snippets using an extension like Code Snippets should enable you to either remove the synced products from the Facebook catalog, or resync the products (depending on which snippet you use).

You will still need to uninstall, reinstall, and reconfigure the Facebook for WooCommerce extension in your WordPress dashboard before doing this.

here is the system report : https://github.com/bacemgithub

Thank you.