Not a scam… I had the same issue… you need to have at least 1 post that was approved before you can post another support forum post or thread… the first one is your approval into the forum, its an anti-spam technique. Once the other post is approved by the admins you will be able to post to your hears desire.
The premium support ticket just gets you access to the premium support forum which is still under the same scrutiny, once your N00b ban is lifted you will be able to post in there as well. Your locked sitewide from posting until the 1st post is approved.