Paulo P - a11n

Hello,

Thanks for reaching out!

Can you please try changing your theme to Storefront?

Also, if you don’t have a staging site, we recommend WP Staging for quickly spinning up a new test site. This way, you can perform tests without disrupting the live site.

Let us know how it goes.

Glad we could help out! If you have any further questions, I recommend creating a new thread.

Hello,

Thanks for reaching out!

Can I ask how you’re creating your CSV? If you’re using Microsoft Excel, I would suggest you try one of the other alternatives here due to formatting and character encoding issues with Excel.

Let us know how it goes.

Hello,

It’s great that you were able to identify the issue!

As for removing the duplicate products – WooCommerce products are WordPress posts, so maybe you’ll be able to solve it with a plugin like this one: https://www.ads-software.com/plugins/delete-duplicate-posts/

Let us know how it goes!

Glad to hear it – thanks for letting us know!

If you have any further questions, I recommend creating a new thread.

Hello,

Thanks for reaching out!

Those pending tasks are cron jobs from WP-Cron – it’s great that running them individually works, but it looks like there’s something preventing the tasks from being triggered.

I have found this article about solving WP-Cron issues in Plesk sites that you might find useful.

This will probably point you in the right direction, but if you need additional help with this, I would suggest you reach out to Plesk support to check if there’s something preventing WP-Cron from working.

Hope this helps!

Hello,

Thanks for reaching out!

To run a WooCommerce dropshipping site, you’re probably using an additional plugin/extension. I suggest you reach out to its support, as this is not a WooCommerce core feature.

If you got the extension from WooCommerce.com, you can open a support ticket at WooCommerce.com > My Account > Support.

Hope this helps!

Hello,

Thanks for reaching out!

This is a fairly complex development topic. I’m going to leave it open for a bit to see if anyone is able to chime in to help you out.

I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.

You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.

Hello,

Thanks for reaching out!

Splitting orders is not a WooCommerce core feature – you might be using a plugin/extension for that. If you got it from WooCommerce.com, you can open a support ticket at WooCommerce.com > My Account > Support.

Hope this helps!

Hello,

Thanks for reaching out!

Code customizations are outside the scope of support we’re able to provide in the forums. There are plugins/extensions to add and manage custom fields – I suggest you check your installed plugins to see if you have one of those, and then reach out to their support if you need help with it.

If nothing shows up, then the change might have been coded. If you’re not able to confirm with your programmer how that change was made, then you can find a developer to help you with that customization at the WooCommerce Customizations Page.

Hope this helps!

Hello,

Thanks for reaching out!

The Refund via Stripe button should automatically trigger the refund.

When you open the order in the dashboard, is there any error in the Order Notes on the right side panel?

Hello,

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. Please include a link to this forum thread, so that we can keep track of what’s already been done. We will be able to help you further there.

Thanks

Hello,

Thanks for reaching out!

You should be able to do that with the Bulk Actions feature in the Products page.

Click the checkbox for each product > select Edit in the Bulk Actions menu > click Apply – reference screenshot https://snipboard.io/5KtXLD.jpg

Then, click the checkbox for the subcategory and click Update – reference screenshot https://snipboard.io/uUo3FQ.jpg

Hope this helps!

Hello,

I’ll echo Mirko’s request from the other thread for you to open a ticket via the Support tab of your WooCommerce.com account at WooCommerce.com > My Account > Support and linking to the thread.

We’ll be waiting for your ticket there.

Hello,

This sort of customization is outside the scope of the support we can provide here in the forums.

You might want to try the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack.