pauplesupport

Hi,

I guess you are not receiving our e-mail. This is the e-mail id we replied to: [email protected].

If you have not received the mail, this is what I replied there:

“Hi Morgan,

I have shared a file in your drive. As of now, replace that file in wp-content/plugins/helpie-faq/assets for now.

This will be completely fixed in our next version.

Kind Regards.”

Hi,

We have replied to your mail. Kindly check it and let me know if you have any doubt.

Kind Regards.

Hi,

Thanks for notifying this to us. We will disable this in our future releases.

Kind Regards.

Hi,

Sorry for the delay. We just came back from our weekend break.

As said in the other message, the link you provided does not have any FAQ’s added to it. Can you please check it once and let us know so that we could better proceed this?

Kind Regards

Hi,

Thanks for reaching out to us.

Helpie does not have any problem with responsiveness as of now. I just checked in the link you gave and couldn’t see any FAQ’s in it. Can you please check it once and send it again. Also please give us the temporary admin access to your site so that we will check whether it is happening because of any compatibility issue. You can send the details to [email protected].

Kind Regards.

Hi,

This is not supported for now. It was in our backlog already.

We will try to push this for our next release. Can you please give your mail id so that we could reach you once it’s ready? You can also reach us via [email protected] if you do not want to provide your details here.

Regards.

Hi,

Thanks for reaching out to us. As of now, it is not possible to change the slug. We will try to add this in our coming release. Can you please give us your e-mail address, so that I will make sure to let you know once this is ready. You can also reach us via [email protected] if you do not want to disclose your credentials in public.

Kind Regards.

And also we experienced a similar kind of issue when we uploaded a new version few days back. Actually the upload was not completed and that’s why this error occured. We removed it and uploaded the file again. Maybe if you downloaded the plugin at that time, this would have occurred. Maybe Try downloading our plugin once again and try whether this issue occurs. If it still occurs, please send us your website details to [email protected]. I will check this and fix it straightaway.

• This reply was modified 5 years, 10 months ago by pauplesupport.
• This reply was modified 5 years, 10 months ago by pauplesupport.

Hi,

Sorry about the trouble you are facing. I am not able to reproduce your issue in my local. Can you give us your website details so that I could check this out and fix it for you? You can send the details to [email protected]

• This reply was modified 5 years, 10 months ago by pauplesupport.

Hi,

We have released this in our latest release (V0.6). Kindly update the Plugin to our latest version and this feature will work fine.

Kind Regards.

Hi Sanjay,

We have added the “Auto-ordering” feature which you asked for in our latest Pro version. Kindly update the plugin to V0.6 Pro version and it will work now.

Kind Regards.

Hi,

Thanks for your kind words. Indeed, this is a very good idea and we will add this in our coming release itself.

Kind Regards.

Hi,

Yes, we are releasing this in our coming release (V0.6). It will be ready in one-week time max.

Hi Gregg,

Thanks for your patience. Yes this is possible. You can display specific category based on their category id’s. Please check this article to know more about it: https://helpiewp.com/docs/home/adding-faq-using-shortcodes/.

And also, we are releasing shortcode builder in our upcoming release by which you can do anything you wish on a page by just a click on the button.

Feel free to let me know if you have any other questions or suggestions. We will be glad to get your feedback.