Payal Shihora

Hi @roxy

Kindly help me on this ASAP; as the issue is still the same; and again the conflict test will not work; as the issue is not coming continuously; it happens only for some orders.

Hi @chesterz4afterpay

Thank you for sharing the details; I will try to find a way for an upgrade; as there are multiple plugins running on the website; plus theme and WordPress are also outdated.

Hello @roxy

Ok thanks; waiting for the faster resolution on this.

Hi @roxy

Finally the ticket has been created with the recent steps you shared; without login.

And I got an email about the same that Ticket #7709186 received

Let me know if anything else is required to do.

Thank you.

Hello @roxy

I found one more issue here while submitting the request from https://woo.com/my-account/contact-support/?form=ticket

It says System Status Report is invalid or unsupported, I have tried multiple ways; but it still shows an error.

https://quickforget.com/s/e5d0a4524cc25df31368020d81416ad5f07a3603e8bb071e

the secret is: errorhere

Hi @roxy

Is that ok to share Payment IDs there? Is there any confidential way to share it?

Hello @carolm29

I appreciate the information you provided about the testing approach. However, I’d like to draw your attention back to the issue’s intermittent nature. The concern I have is that following the testing procedure you outlined may not guarantee the immediate occurrence of the issue.

The issue is unpredictable and it is potentially challenging to replicate it consistently during testing.

The reason for my concern lies in the fact that the problem doesn’t consistently affect every order. Some orders experience the issue on the same day, while others function without any problems. The inconsistency is apparent—sometimes it works, and other times it doesn’t. Allow me to share specific dates when the system was working and when it was not.

Given this unpredictability, I’m hesitant about relying solely on the suggested testing strategy. It seems insufficient since we can’t pinpoint when the exact issue will manifest. I believe we need a more robust testing approach that considers the sporadic nature of the problem.

In addition to this, I am attaching screenshots for your reference.

I appreciate your understanding, and I look forward to your guidance on how we can proceed effectively in addressing this matter.

https://quickforget.com/s/8e795a5eb08e19761d61273ab726f1e64e0c8db523a59aea

the secret is: orderscreenshots

https://quickforget.com/s/95251f0aa64ee451c3779d7e61136b7dd7c9ddae529cf3c9

secret is: 25-26-27-order

https://quickforget.com/s/edb79f04bfcfa58a1535b51683dddfbc30a491394b2be80a

the secret is: 31janorder

Let me know if anything else is required to share with you.

Thank you.

Hi @pepe

Yes I found the files and here you can find it.

https://quickforget.com/s/b6680b4907289b9bdf85592e549057805072ff4a1bda97e6

secret is:

checkthisnow

And yes I must say that feb 2 fatal file is not there; so I have not shared it.

Hi @Roxy?

Thank you so much for the quick response.

Yes those N/A orders are not showing in WooCommerce → Orders

=> And that’s why I am unable to track even which products they are buying.
=> Yes all N/A orders have payment IDs.
=> Asked my client about this; will post ASAP I have a response from him.
=> No such setting or plugins has been added which can affect this things.

Here is the System Status Report – https://putul.io/UVvv2gn0i

There is no log related to the issue I found from suggested place.

Anyone is there; who can help me on this? Now the contact form 7 is also in latest version; but the issue still the same.

@takayukister Kindly help on this now.

Hello; Is there anyone who can help me on this? If you can let me know the code from where the mails are sending; I can try to add filter over there which can trim extra tags; please help on this on urgent basis.

Hi there?

Kindly help me with this issue ASAP; as this needs to be fixed ASAP.

And as I mentioned; the issue is same in new and old version of contact form 7; kindly help me to figure out the issue.

https://prnt.sc/FkQIBGAKfzgG

You can check the code part as well; there is extra p and br tag added.

so either let me know the solution or please help with where I can make edits in mail code for contact form 7; so that before mail I can try to trim extra p and br tag from there.

any kind of help on this will be appreciated.

As I mentioned that the issue is same with newer and older both versions; I have kept older one because I was facing spacing issue in email; but i found that even if using contact form ?5.8.4 or Contact form 7 – 5.6. The issue is same. So please help me out from this.

WordPress Version – 6.4.2

Current Contact form 7 – 5.6

and I have even tried the latest one 5.8.4 but its having the same issue.

Hi Takayuki Miyoshi

Here is the link – https://www.melbcarpetcleaning.com.au/test-contact-form/