pbevanudp

Hello,

In your screenshot it appears the 403 forbidden error is triggered by ModSecurity. You may wish to look at the ModSecurity logs to find the rule that is blocking load-scripts.php which in turn is causing jQuery to be undefined.

Hello,

I am sorry to hear about this. In the first instance please could you try installing a new copy of UpdraftPlus from the WordPress Plugins directory, this error may be caused by a missing or corrupt file.

Hello,

Thank you for the log file it appears the posts table is causing a problem, you also appear to be using the LiteSpeed web server which can also cause processes to be terminated unexpectedly in some circumstances.

I would suggest the following course of action:

Database optimisation:

1. Export a manual backup of your database using phpMyAdmin or a similar database manager
2. Install and activate WP-Optimize and use the WP-Optimize >> Database >> Optimizations feature. This should streamline your database and reduce the size of the posts table

LiteSpeed:

1. Find your site’s main .htaccess file. This file usually exists in the document root directory where WordPress is installed.
2. Open the file with a text editor.
3. Find the line that says:

BEGIN WordPress

and add this code above it:

# BEGIN LiteSpeed noabort
<IfModule rewrite_module>
RewriteEngine On
RewriteRule .* - [E=noabort:1]
</IfModule>
# END liteSpeed noabort

After this please try running another backup process.

Hello,

You’re welcome. Hopefully your new hosting company will be able to assist you, most reputable hosting companies are good at helping new customers with restoring sites in this way.

Hello,

Thank you for confirming the filenames. Unfortunately, those files aren’t UpdraftPlus backups, so you won’t be able to restore your site using the plugin.

I recommend reaching out to your new hosting provider for assistance with manually restoring your site from the backup files you have.

Once your site is restored, I strongly suggest using UpdraftPlus to create offsite backups to a secure location like Dropbox or Google Drive. This will make it much easier to restore your site in the future.

Hello,

Please could you try using an image sharing service like this to share a screenshot or provide the filenames of your backups please?

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Hello,

I am sorry to hear about this, what happens when you try to upload the files as described above?

Hello,

Your backups will remain unchanged after a restoration, therefore you can choose to restore them in any order, any number of times.

Hello,

I have visited your website and note that it appears to be a blank WordPress installation. If you would like to restore the backups, open UpdraftPlus >> Backup / Restore >> Upload backup files.

Drag and drop your backups onto the upload widget and then wait for them to upload. After the backups have uploaded, click the Restore button and follow the process to complete the restoration.

Hello,

This is a normal part of the backup process where UpdraftPlus checks for a zip utility in that folder to carry out zip operations. If it cannot find one it will use an alternative. It should not have any bearing on the security of your site(s).

Hello,

I am sorry to hear about this. Would it be possible for you to share the restoration log via pastebin.com please? You can find this in the wp-content / updraft folder. The file should have a creation datetime of when the backup was restored and have the word “restore” in the contents of the file.

Hello,

Please could you detail the exact step by step configuration changes you made to AAA Option Optimizer so that I can recreate this behaviour?

Hello,

I am sorry to hear you are having issues with this. You can download previous versions of the plugin from this page from the drop down box near the bottom of the page shown here.

During the authentication flow for Google Drive, are you able to see this particular screen? If so, there is an alternative method of authentication available.

This involves clicking the link which says “Having problems authenticating?” and copying the auth token. You should then be able to paste this in to the input on the UpdraftPlus >> Settings page to complete the process.

Hello,

I have broken down your queries below:

I noticed that the number of files + size varies on a day-to-day basis for no apparent reason…

Please could you provide the two associated backup log files? This will help us understand what is happening in more detail. Please feel free to share them via pastebin.com.

…the updraft dashboard indicates that i have 62 existing backups and that “web-server disk space” in use is 47.3 GB.

This refers to the space used on your web hosting. If you do not wish to save backups on your webserver you can delete them after they have been sent to your Google Drive account using the UpdraftPlus >> Settings >> Show expert settings >> Delete local backup setting as shown here. When it is checked, the backups on your webserver will be deleted after each backup process.

and is where it starts confusing me more…

Regarding the workflow of manually moving backups from the UpdraftPlus folder on Google Drive, I think this will likely introduce problems since UpdraftPlus needs to keep track of your backups in order to prune them in accordance with your retention schedule in UpdraftPlus >> Settings.

…is there a way.to backup a site as a “read-only offline file” so that you can access basic text version of the site?

With UpdraftPlus you can independently back up different components that make up your WordPress site. You could choose to omit the Uploads component which would leave out any media (photos, videos etc). You could then restore this to a local host development server using something like WAMP which would be available offline.