pbevanudp

Have you verified that you can successfully connect via FTP independently of UpdraftPlus? Sorry if that is obvious but it wasn’t clear to me from your post.

If minifying the CSS is breaking your site, firstly run your CSS through something like csslint.net to make sure it’s correct. If it is correct you can exclude problematic files from being minified in Minify > CSS > Exclude the following CSS files from processing. Some trial and error will be necessary to figure out which one(s) are causing the issue. You can also try not merging the CSS files by unchecking Enable merging of CSS files in Minify > CSS > CSS Options

For JavaScript, try enabling Contain each included file in its own block in Minify -> JavaScript in JavaScript options or try disabling merging of the JavaScript files.

Please clarify what you mean by ‘not working’ in the context of preload for desktop? Any specific error messages, unexpected behaviour, or details about how it’s failing to work would be helpful.

Hello – Could you please provide more details about the method or plugin you’re using for product filtering?

Hello,

Thank you for reporting this. I have forwarded this to the development team for review.

Thanks

Hello,

Please could you try excluding the “Site Kit” JavaScript files by going to WP-Optimize > Minify > JavaScript and add then adding the following line to the Exclude JavaScript from processing textarea.

/wp-content/plugins/google-site-kit/dist/assets/js/(.*).js

Regarding the issue with “Sucuri” not being able to read the site while “Pingdom” can, this could be due to various factors, such as security settings or differences in how these tools scan websites.

Thanks

Hello,

You should be able to completely uninstall the plugin by using the steps below. (in addition to removing the plugin files)

Please make sure you backup your database first and exercise caution when deleting any rows from your database to ensure they are not used by other plugins.

• Check that all table names in your database with {tableprefix}_aiowps have been dropped

• Run the SQL query:  
  
  SELECT * FROM wp_options WHERE option_name LIKE '%aio%'  

inspect the results and delete any matching AIOS related rows.

• Check for presence of / remove aios-bootstrap.php from the root directory
• Remove wp-content/uploads/aios/ directory if present
• Open your .htaccess file in the root folder and remove all lines of code between 
  BEGIN All In One WP Security
  and
  END All In One WP Security
  
  Thanks

Hello,

May I ask what version of Elementor you are using please (Free or Pro / version number). If you create a new simple Elementor page with 1 image, does the issue still occur?

Best,

Paul

Hello Jane,

Thank you for your question. You can remove the plugin manually by accessing your web host’s File Manager or connecting through S/FTP.

Navigate to the wp-content/plugins folder and locate the wp-optimize plugin folder, then delete it.

Ideally, you should also delete WP-Optimize related data from the wp_options table in your database.

To do this, you can use a tool like phpMyAdmin. Select the appropriate database and execute the following SQL query:

SELECT * FROM wp_options WHERE option_name LIKE ‘%optimize%’;

After running the query, you can delete the corresponding rows.

If you’re not comfortable with this process, your hosting provider might be able to assist you.

Best,

Paul

Hello,

Thank you for your post. I am sorry that you have had a frustrating experience using the plugin.

So that we can investigate this matter further would it be possible for you to provide further information in the form of the WP-Optimize debug log, Smush log and your dev tools console log?

If so please let me know and I will provide instructions if needed.

Best,

Paul

You’re welcome

Best,

Paul

You’re welcome

Hello,

You could install the latest version of our plugin and your Dropbox issue should resolve itself.

Best,

Paul

Hi Patrik,

Thank you for providing the log file. It would appear that the warning from your log relates to the space on your web server and not Dropbox. You can prevent superfluous backups being stored locally by checking Settings > Show expert settings > Delete local backups. If your backup succeeded then it should work as expected. You may want to check your web server quota.

Best,

Paul

Hello,

Thank you for your question. You would need to update to the latest version to ensure compatibility with Dropbox. The latest versions are 1.23.7 and 2.23.7.

Best,

Paul