pduclo

Confirmed working now. Thank you!

Note: I didnt see the “Settings” link in the plugins page on this one.

• This reply was modified 3 years ago by pduclo.

Will test today

I disabled all other plugins before that troubleshooting. Just had CSR, Woocommerce and Redis Object Cache active.

I did some additional testing on this in dev with only woo, csr and redis.
1) simple products seem to work fine with CSR, Redis and user logging in during checkout
2) variations with only a handful of attributes work fine
3) variations with 6+ attributes have a cart problem when user logs in.
Checkout page error: There are some issues with the items in your cart. Please go back to the cart page and resolve these issues before checking out.
Cart page error: Sorry, “Product Name” is not in stock. Please edit your cart and try again. We apologize for any inconvenience caused.
4) users who are logged in before adding products to cart are fine
5) everything works fine with redis disabled

So it seems that it is related to 6+ attributes on variable products.

Hope that helps.

Oddly, I tried to exclude the CSR cache group name from Redis and it is still behaving the same way with Redis turned on.

I compared my error log with access log and it appears this happens when someone accesses…
/wp-admin/setup-config.php

Thank you!

Sorry for the delay on additional details. I was able to narrow it down to a conflict wtith Redis Object Cache plugin.

With Redis and Redis Object Cache plugin enabled
1) add product to cart
2) login on checkout page
3) checkout page shows “There are some issues with the items in your cart. Please go back to the cart page and resolve these issues before checking out.”
4) cart page shows “Sorry, “product title” is not in stock. Please edit your cart and try again. We apologize for any inconvenience caused.

I also notice that if I now log out and log back in, the items are in the cart and I can checkout.

I tried flushing Redis cache and uninstalling/reinstalling Redis Plugin. No luck.

Thanks for your help!
Phil

Error after logging in on checkout page…
Checkout
Please checkout within 59 Minutes 34 Seconds to guarantee your item does not expire.
There are some issues with the items in your cart. Please go back to the cart page and resolve these issues before checking out.

I will get a screenshot of settings tomorrow morning but nothing special in CSR Settings.

https://otbdiscs.com/product/anode-r2/

Add variation to cart, go to cart, checkout, login, error message about items in cart and cart emptied.

Caching via wp-rocket
WC 5.6

Emailed plugin.

It is only variable products as they are the only ones that use the variations table to grid.

We usually have 30-200 unique variations on a product. And 1000s of products. So a pretty large product count.

Looks like it is a combination of the “Variations to Table – Grid” plugin and CSR. With both activated, product page loads are horrendous. Was ok before recent WC update.

Appreciate it. 3GB cache. I’ll disable saving. May look into the pro version too.

Thank you! Your instructions worked great.

I see this is a duplicate topic
https://www.ads-software.com/support/topic/product-in-cart-not-available-after-logging-in/