Paulina H. (a11n)

Hey @ravanh,

I tested that removing your custom template at wp-admin/site-editor.php?postType=wp_template_part resets the default one.

I also realized that I forgot about the jetpack-subscribe-modal__close class that needs to be done to the Continue reading paragraph to keep the “close” functionality.

Hope the above helps!

Hi @ravanh

after editing the Newsletter modal (popup) subscriber form content, the “Continue reading” link does not close the modal anymore.

The modal has no close button and it’s not clear to many visitors that clicking outside the box, will close it. With visitor traffic loss as a result…

I’ve had to disable the modal :/

Is there any trick to restore the “Continue reading” link’s modal close action?

The Continue reading button in this context is in fact a paragraph with an achor to “#” – see the screenshot of the original, inedited popup.

I hope it helps. Please let me know if you have other questions.

Thanks!

Hi @buzzer222

sorry for the late reply…
I’m not able to get the php error logs…

Thank you for letting us know. Have you tried to contact your host for assistance? They should be able to help.

If the issue does not persist and the logs are not accessible please consider marking this thread as resolved since we will not be able to help a lot in this case.

Thank you!

Hi there,

Indeed, using this filter allows you to customize the email response without modifying the core Jetpack code, which means your changes won’t be overwritten during updates. Just ensure your custom filter is added to your child-theme’s?functions.php?file or via a plugin like?Code Snippets.

If you have further questions, feel free to reply to this thread.

Thank you!

Hi @masouddarvishi1992,

a lot of cache plugins that do complex caching, cause damage to the site’s SEO, and I have experienced this completely. That’s why your plugin is better for now and I hope it remains optimal and doesn’t look for complicated caching.

Thank you for your feedback! We appreciate that! If you haven’t already, please consider adding a plugin review.

I’ll mark this thread as resolved for now, but if there’s anything more we can assist you with, please don’t hesitate to reach out.?

Thanks!

Hi again,

We’ve just heard back from our developers.

Could you check if any of the filters you added earlier are still active? If so, please make sure to remove them all and add this one instead to your functions.php:

add_filter( 'jetpack_sync_post_meta_whitelist', function( $whitelist ) {
	if ( ( $key = array_search( '_wp_attachment_metadata', $whitelist ) ) !== false) {
    	unset( $whitelist[ $key ] );
	}

	return $whitelist;
}, 1000);

Please let us know if it helps.

Thank you!

Hi there,

Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

Thank you!

Hi there,

?The text appears garbled. One improvement, the Continue reading button has returned, but the comment button has disappeared.

Could you please share the screenshot again? Can you confirm that Comments are enabled on your post?

Thank you!

Hi @eguzmana

Your latest suggestion regarding stopping the syncing of post meta updates related to the _wp_attachment_metadata post meta sounds spot on. Could you assist me with implementing that option?

Sure! I have now disabled syncing post meta updates related to the?_wp_attachment_metadata?post meta. Please monitor if that helps and let us know.

Thank you!

Hi @eguzmana,

I discussed your case with out developers.

The requests to?/wp-json/jetpack/v4/sync/spawn-sync?are indeed coming from Jetpack Sync and are?related to post/meta changes. For sites with high editorial activity this is considered normal in general.

However, if you want to disable Jetpack Sync, instead of using the custom snippet, we can do this for you from our end.
That said, please keep in mind that disabling Sync will cause many Jetpack features, such as Search, Related Posts etc. to not function properly.

Another option, that would make sense in your case is to stop syncing post meta updates related to the?_wp_attachment_metadata?post meta.
Again, that’s something we would need to do on our end.

Please let us know how you would like to proceed and if you have other questions.

Thank you!

Hi there,

Could you please start by uninstalling WP Super Cache from your Plugins > Installed Plugins? Is the message gone?

If not, please follow the instructions from Uninstall WP Cache manually, in an?emergency.

Then reinstall WP Super Cache.

Please let us know how it goes.

Thank you!

Merci beaucoup pour vos gentils mots ! Ravi de pouvoir aider !

Hi there,

Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

Thank you!

Hi there,

We’ve made an important update to address confusion about what controls the format of your email newsletters. Previously, the RSS feed setting was unexpectedly influencing email content, which wasn’t clear to many users.

We’ve now separated these settings, giving you direct control over your email newsletter content. If you previously used the RSS setting to control your email format, you’ll need to update your email newsletter settings.

Please check the settings under?Jetpack → Settings → Newsletter?in your WP Admin. Ensure that the?For each new post email, include?setting is set to?Excerpt?instead of?Full text. This should resolve the issue of sending the entire article instead of the abstract.

If the settings are correct and the issue persists, please reply to this thread with more details.

Thank you!

Hi @brawl345

We’re really sad to see you go. Please keep in mind the you can still use Jetpack with stats deactivated (see Turn off Jetpack?Stats).

My request for export was denied with the reason that it’s not possible

I found your ticket in our system, just to clarify – we are open to help our users with exporting the stats history. On the other hand, we are not able to go beyond the data detail that is currently recorded.

Thank you!